Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

ROPPA_2

redflake wrote: »

I sent counter offer to Louise Hingley that was accepted. So have now paid up and am finaly rid of Redten. Also cc'd counter offer to Nick Davis who sent back this morning saying it had been declined. Just rang again and confirmed that my account is now closed. So Nick Davis, you ain't the man.
Now waiting for mac code so I can get a decent ISP.

Good luck to all on this forum in your fight and thanks for all the help and moral support. I for one would not have had a clue what was cracking of without this forum. :beer:

Ps I got out for £102 and had been with Redten since Jan 07.
Will keep checking the forum to see how you all get on as it seems to have become a bit of an habit

did you make the counter offer on the phone?...just wondering if she has the power to authorize acceptance there and then?

rebellion_x

ROPPA wrote: »

did you make the counter offer on the phone?...just wondering if she has the power to authorize acceptance there and then?

Just got off fone and she said only senior management have the authority to accept counter offers and they have to be in writing.

redflake

No I replied by email.

ROPPA_2

rebellion_x wrote: »

Just got off fone and she said only senior management have the authority to accept counter offers and they have to be in writing.

Looks like its going to cost me 400 big ones to end this nightmare then_pale_

nedmundo

ROPPA wrote: »

Looks like its going to cost me 400 big ones to end this nightmare then_pale_

I don't see why it should. Remember, you have done nothing wrong and shouldn't have to pay a penny to get out of an agreement when you're legally entitled to.

ROPPA_2

nedmundo wrote: »

I don't see why it should. Remember, you have done nothing wrong and shouldn't have to pay a penny to get out of an agreement when you're legally entitled to.

but I'm so sick of the whole situation and want out as it may drag on for ages yet, and my biggest fear is eventually being reinstated with unlimited and having to stay with this clown outfit.

jaypee638

Loaded wrote: »

Just a thought, though I do realise that on here the majority want me to stick my thoughts up my jacksie
Does anyone think that perhaps Clode are offering these deals in order to get something back rather than nothing? By that I mean that if Redten went belly up, Clode would get nothing as there could be NO dispute over us stopping our DDs. However, these deals, and lets face it some are very low at £30 plus, are a way of at least getting SOMETHING back before Redten go. Hence perhaps the ludicrous short time frame to pressurise decisions and payment by tomorrow? Any thoughts?

Loaded I was not going to release this onto the forum, as it was a matter between clode and myself, however as you seem to think Clode are being generous and we are not, perhaps you would care to look at my offer. I was effectively offering £100 to exit the contract, £30 that they are letting others away for plus £70 out of pocket expenses, I received a one line reply from Nick Davies saying that offer was rejected. I shall make no further concessions, the law is on my side and I shall now look for release without penalty through the courts, and Clode can pick up the legal tab as well.

Quote:

29th April 2008

Dear Ms Hingley,

Thank you for your offer, however I regret that I must reject it as it falls a long way short of reality.

The facts of my case are as follows:

1. In November 2006 I signed up for 36 months supply of Unlimited broadband, the inducement for which was a free computer. (see attachment original order which shows the breakdown of charges)

2. On 10th March 2008 I received a message from BT wholesale that they had stopped their backbone supply of bandwidth to Redten because of unpaid bills, and that I was to move to another supplier.

3. Despite numerous calls and e-mails to Redten, I could not obtain definitive answers as to what was happening with the service, and between the dates 10/3/08 and 18/3/08 I had no Internet access at at apart from a dial up service chargeable by the minute.

4. From the day after we were garden walled by BT Wholesale, Redten were virtually impossible to contact Redten despite being on hold for up to an hour at a time, and on three occasions when I did manage to get through, I was put on hold on some pretext or another, and subsequently dis-connected.

5. At 1608 hours on the 26th March, my line went dead with regard to ADSL, and upon checking with BT Wholesale I was advised that the line was active and that the problem lay with my provider, the line remained dead (other than for telephone calls) until 1607 on the 3rd April when it suddenly sprang back into life. Once again I had to rely on a dial up connection during this period, and once again I could not contact Redten, and calls to all other parties including yourselves were referred back to Redten.

6. On the 2nd April 2008 I wrote to Redten, holding them in Breach of Contract for failing to supply the unlimited service as contracted for, and indeed any service at that point, and had changed the terms and conditions of that contract to my detriment without giving any notification in writing as required. I also asked for my MAC code to migrate to another supplier, which by law they were obliged to supply within 5 working days. It is now 17 working days since that letter was signed for, and I am still awaiting. I also asked for them to terminate my contract whose terms and conditions they had breached without penalty to myself. After the 5 working days had passed I have sent a daily reminder to Redten and also to Clode,NJP and OFCOM.

7. As a result of the above I am now left with NJP as my supplier of broadband services, on a capped service of 15Gb per month, with penalties if I exceed that amount, and out of pocket expenses of around £70 for telephone calls, recorded delivery letters and a huge amount of time and stress trying to sort the matter out.

8. The final insult is that it would appear that you have offered the same £12 per month discount to all customers who wish to leave Redten, including the latest people who are only paying £12.99 per month to begin with, who actually signed up for a computer/broadband package, so they get a virtually new computer, for an exit fee of around £30, whilst the rest of the original customers are left with an exit fee of £160 or more for ( FREE EQUIPMENT).

Since I received this e-mail yesterday I have been checking the cost of an unlimited broadband supply for my area, ( I live out in the countryside and have no access to LLU services ). As near as I can tell the cheapest unlimited supply that I can get ignoring 3 months half price deals is £14.99 per month, if that is extrapolated over the 20 months remaining, the bill for Internet provision will come to £299.80, add to that the £70 out of pocket expenses, equates to £369.80. That is just £30 short of the full settlement bill you have quoted in your correspondence, which by sheer coincidence is the amount that you are releasing others from their contracts for.

Whilst it goes against the grain to pay anything to exit a contract that has been so obviously breached by the other party, I find that I am wasting far too much of my valuable time trying to sort the matter.

I am therefore proposing that, without prejudice to any future claim that I may make should this offer be rejected, that I pay Clode Retail Finance the sum of £30 in full and final settlement of my account Reference: 509311, with no further payment due, and with no adverse effect to my credit rating. Also on the understanding that I receive written confirmation of this agreement, and my MAC code is supplied as soon as possible and certainly within 5 working days.

This is my first and only offer at a settlement in your favour, and should you reject this offer, you will leave me with no alternative other than to start court proceedings to recover the full amount of my losses, including but not limited to, my time and legal fees in pursuing this matter to a conclusion through the court system.

End of Quote

So please do not say that we are unreasonable, they stood to get some sort of a return, now hopefully they will only suffer a bigger loss than ever, particularly with solicitors costs at around £200 per hour, and I am now going to keep a record of the time I spend sorting the problem out and as stated will add that amount in with my out of pocket expenses

:beer:

alisk

ROPPA wrote: »

and my biggest fear is eventually being reinstated with unlimited and having to stay with this clown outfit.

Even if they did manage to reinstate unlimited service in the future, this has gone on long enough already for you to argue that the contract has already been breached (which it has). Service has not been restored in a reasonable timeframe, so their loss really.

Loaded

jaypee638 wrote: »

Loaded I was not going to release this onto the forum, as it was a matter between clode and myself, however as you seem to think Clode are being generous and we are not, perhaps you would care to look at my offer.

I don't think you grasped the context of my last post and I don't know why you quoted it when your post had nothing to do with my comment. My comment was that I am sceptical in that the REAL reason for the deals being offered by Clode (some generous and some not so generous) MAY be that Clode want to get SOMETHING from us rather than NOTHING if Redten went belly up. Hence the unreasonable short time frame to agree to the Clode deals.

incredibledisc

Sending this tomorrow as I got home too late to catch the post office.


Dear Mr Davies,
I am writing to you directly since my last letter generated no more than an automated response that bore no relation to my own individual circumstances.
I am a customer of yours and of Redten internet, who took out a Fixed Sum Loan Agreement with yourselves in November 2006 for the amount of £26.69 per month for 36 months. The original agreement was for a 3 years unlimited broadband connection of up to 8mb/s with free PC and a free upgrade to 24mb/s service when it became available, as clearly stated in Redten’s marketing and advertising, and also with any delivery documentation. Until recently, the service provided was satisfactory.
On Monday, 10th March, on connecting to my service, I was presented with a ‘walled garden’ message from BT stating that my service had been removed due to non-payment to BT Wholesale by Redten or because Redten had ceased trading.

Eventually by accessing the internet at work I discovered that Redten had chosen to migrate its services from BT Wholesale to a company called NJP. Apparently letters and emails had been sent to customers to explain this. I have not received either a letter or an email from Redten notifying me of this change. I attempted to email Redten only to find none of the addresses I had been provided appeared to produce a response. I called Redten only to find myself on hold for large periods of time with. I tried to contact Redten's Broadband support line (a premium rate 50p per minute line I might add) only for it to ring endlessly with no reply until eventually cutting off. I work as teacher and don't have the time to spend my life on hold. I tried phoning from home a still could not get through. I eventually, was able to get through to NJP and discovered that they had no record of my account and that no details had been passed on to them. They advised that I call Redten on the number I had been trying all week to advise them of my status. I have continued to call Redten at various times of the day - from when they purportedly open to just before the office closes. Each time, despite spending an average of 30 minutes or so on hold, I could find no-one to take my call.

Meanwhile, I was left with no means of using the internet at home. My broadband connection plays a considerable role in my family’s life from managing finances to shopping for the weekly groceries. Both my wife and I have now been charged by our credit card providers for late payments thanks to the cessation of service by Redten leaving us unable to pay our bills on time. I also had a great deal of difficulty in securing e-tickets for a flight we had booked over Easter weekend.

Clearly, this lack of service is not what I originally agreed to. This restricts my family’s enjoyment of using the Internet and as a product/service, is clearly not fit for the intended purpose and is of unsatisfactory quality. It has become apparent that Redten do not intend to honour the agreement to provide the above services.

I have since received an allegedly generous offer from your firm to buy out the remainder of my contract. What kind of fool would I have to be to offer to pay £293.80 for a non-existent internet service for a further 20 months? You appear to be labouring under the misconception that the hardware provided to me by Redten is somehow included in this price. I can assure you that this hardware was free under the terms and conditions of my contract and as such this is clearly stated in my invoice. I can supply you with copies of this invoice and my terms and conditions if you would like to see them.

As your company forwarded the monthly instalments to Redten in advance, you have a joint liability under the Consumer Credit Act 1974, which I’m sure you are well aware of, as the goods/services paid for under this agreement are unsatisfactory and the contract is not being fulfilled. Specifically, you had a duty to retain good governance over the financial arrangements to me, when you agreed to supply Redten with such credit facilities. Redten and its directors and their subsidiaries have consistently traded as dormant companies, preventing proper scrutiny of their accounts. I was entitled to rely on you through our agreement to ensure that my monthly repayments to you provided a product/service which was not put at risk, or material alteration. I also think you’ll find you are in breach of contract under the Supply of Goods and Services Act 1982 (as amended) and Common Law in Scotland which states that any goods should be of a satisfactory quality and the service carried out with reasonable skill and care. I think you would be hard pushed to find anyone who would consider the service I have received so far to be satisfactory by any definition of the word.

As you are jointly liable for the above aforementioned breach of contract to supply goods/services as originally defined, on commencement to my agreement with yourselves and Redten, I am holding you in breach of contract. Therefore, within 14 days from receipt of this letter, I require you to:

Cancel my agreement with you to provide a direct debit of £26.69 to yourselves for the term remaining. This is to be done with confirmation in writing to myself, without any penalty and without any adverse effect on my credit record.

Should this not be forthcoming, I will be left with no option other than to escalate the matter through the Sheriff courts.
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It is now your responsibility to seek redress for the funds, which you advanced to Redten at the beginning of the agreement. I look forward to hearing from you. To that end I have included a sae to facilitate your reply.

Yours Sincerely,


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