Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

essex_zx7r

I've been asking Nick Davies when they will be able to offer unlimited Broadband, his reply is that they do not have a timescale at the moment, so how on earth can anyone make a decision to stay with them before 2nd May based on that.
http://www.deadten.com

Safetyguy

RonJK wrote: »

I know it has been suggested else where, but I think group action is now the best way forward. I would gladly put my claim against CLODE/REDTEN with anyone else who knows how this is done.

I haven't received any offers from Clode yet. Seems to me that they are playing into our hands at last. The letters/emails are an acknowledgement of Clode's liability and even seem to suggest that we should pursue them alone for a settlement (this was always my strategy anyway).

I can appreciate why those who are being offered a reasonable settlement figure to keep the PC/laptop are tempted to settle, especially if their contracts do not clearly state that they were free of charge but as one of the early customers, I am certainly going to continue to dispute this offer, as the PC was clearly an inducement, not a chargeable part of the contract to supply broadband.

Clode are trying it on with us because they realise that they will never get their money back from Redten if we continue to pursue them through the courts. My advice is to hold your nerve and reject the offer. Work out what it will cost you to obtain the equivalent service elsewhere, not forgetting to include the parts and labour warranty on the hardware, and the software support. Don't forget thet you have no installation disks for the operating system. These were unnecessary while we had this warranty but without it you will have to buy a new OS if your hard drive crashes. Also, nobody has thought to check that our subscription to F-secure for antivirus protection will still be maintained either. Their "offer" has more holes than a collander!

PS - when you take them to court, opt for a hearing in your local court, then Clode will have to travel all over the country to defend themselves, much more expensive than trying to defend themselves against a single class action.

hortibob

Safetyguy wrote: »

PS - when you take them to court, opt for a hearing in your local court, then Clode will have to travel all over the country to defend themselves, much more expensive than trying to defend themselves against a single class action.

:T:T:T:T:T:T:T:T:T:T:T
I agree, we should try to make the alternative to our reasonable request to terminate our contracts as expensive as possible for clode or is that clodeten now?

Dannii_B

Well of course I haven't got an offer, I don't think I exist to Redten/Clode anymore as I was never initally transferred to NJP, just cut off and my line cleared. I have never received anything from Clode/Redten at all about this entire mess and yet I'm still paying.

I'm not accepting any offer (not that I'll get one) but I really don't know what to do, I haven't the time to be signing court papers etc. I just want them to own up to them seriously ballsing up on my broadband and release me!!!!

I sent letters out 2 weeks ago, no reply. I sent emails to every address on Deadten.com and had read receipts from them all, - but still nothing.

nedmundo

I'm going to reject. Give them 7 days to reinstate the full unlimited service (with free upgrade) or cancel the contract. If they have confidence in Redtens abilities as per email, they'll have no reason not to accept.

The gauntlet has been laid.

rebellion_x

i haven't received an offer yet but i think they have some front giving a time limit to accept the deal considering they have ignored all our deadlines.

tghe-retford

mac0 wrote: »

well i got no emial from clode but i have got this from redten !!!! its funny i get this but they wont read or answer my bloody mail i send them isnt it and that offer they will get what i got as extras minus the cost of the no unlimited service from when it went down and compansation for the time in between for mails phone calss and wasted time and stress caused to myself so as it stands they owe me more than i owe them and the email i got was this cheeky git`s !!!!
Dear Member

You have used over 6GB of bandwidth this month already and we thought we
would send you a quick email to make sure you understand the options
available to you as a valued member. Your account type includes 15Gb of
bandwidth every month. If you think you will need a bit extra this month,
simply visit your members area where you will find the Bolt On options
available to you. They are set out to make it easy and affordable each
month for you to be in control The bolt on's available are discounted so
it is cheaper to buy in bulk than at the end of the month in single units.

I hope this helps and thank you for your much valued custom.

Redten Internet Customer Support
Tel: 0871 424 0185
http://www.redten.co.uk/

I got the same email today, but I am not with Redten, but Fast 4.

Notice how they look so similar:

Dear Member

You have used over 6GB of bandwidth this month already and we thought we
would send you a quick email to make sure you understand the options
available to you as a valued member. Your account type includes 15Gb of
bandwidth every month. If you think you will need a bit extra this month,
simply visit your members area where you will find the Bolt On options
available to you. They are set out to make it easy and affordable each
month for you to be in control The bolt on's available are discounted so
it is cheaper to buy in bulk than at the end of the month in single units.

I hope this helps and thank you for your much valued custom.

Fast4 Internet Customer Support
Tel: 08714240185
http://www.fast4.net/

The numbers are exactly the same! Just replace "Fast4" with "Redten". I also got one for when I went over 5GB and yes, the very few who are still on Fast4 (the vast majority jumped ship when they dropped their unlimited broadband package and switched us all to 15GB) want unlimited back as much as you Redten customers do. I gave up all hope and as soon as Be* is available from my exchange in the next few days, I shall be jumping ship too.

nedmundo

"i haven't received an offer yet but i think they have some front giving a time limit to accept the deal considering they have ignored all our deadlines."

Agreed. What is we were away for a few days - hence 7 working days is considered the minimum 'reasonable' deadline.

incredibledisc

Thank you for your email today – it made for very interesting reading. I can only assume that no-one actually read any of my complaint letters/emails or listened when I called your office. May I point out a few errors in your message?

We can confirm that the transfer of service to the new provider NJP is now complete. We remain confident that Redten are capable of providing your broadband connection as per your contractual arrangements and we are currently working closely with them to ensure that your complaint is resolved.
– Perhaps for some “lucky” Redten Customers. I on the other hand have had NO broadband service from Redten since March 10th. As Redten declined to answer my letters/emails and phone calls I transferred my business to Tiscali Broadband as of 9th April. To date I have still received no contact from Redten.

Under your agreement with us you have purchased both hardware equipment and broadband service over an agreed period however if you choose to take up the offer below the equipment will be yours to keep, the broadband service will be terminated and your account closed (and no further direct debits will be due).
As I have already pointed out my broadband service ceased on March 10th however I notice that you have seen fit to continue charging me for this non-existent service and that even after notifying you of my situation you still continued to do so. As for purchasing hardware may I please draw your attention to the scan of my original invoice from Redten. Please note that the total cost shown for the PC and Monitor is £0.00. The invoice clearly states that the major portion of my monthly payment is for home broadband. I am sure any outstanding costs for my printer/wireless dongle and surge protector are considerably less than the £293.80 you so generously offer to allow me to pay you to be released from your contract.
(scan of invoice went here)



This sorry state of affairs is clearly in violation of the following terms and conditions of my Redten contract.

4.1 We will endeavour to ensure that the Service provided under these Terms & Conditions shall be provided using reasonable skill & care.

Clearly the service I am being provided (i.e. NONE) has not met this particular clause.

12.12 Should we increase the Charges or make any Contract modification , which is likely to be of material detriment to you we shall provide you with 14 days written notice and the increase or modification will take effect from the end of that period. If this occurs you may be entitled to terminate your Contract by giving us written notice detailing the proposed modification at any time on providing us with 10 working days notice, such notice to expire before the price increase or detrimental contractual modification takes effect.

Need I remind you that broadband service was terminated without any advance notification on 10 March 2008.


Since you clearly didn’t bother to read my first complaint email I will remind you of the following section of a piece of legislation which I sure you are familiar with – The Consumer Credit Act

Under the terms of the Consumer Credit Act you, as providers of credit on behalf of Redten you are jointly liable for their service. To wit...

Consumer Credit Act 1974 (CCA74)

Section 75 of the Consumer Credit Act 1974 states that the lender of money for a purchase is jointly responsible with the seller for the purchaser getting the goods or service purchased, or receiving a full refund if they do not receive the goods or service. What this means in practice is that if you paid more than £100 by a UK issued personal credit card (but not a debit or charge card), or borrowed money under a loan agreement regulated by the CCA74 and arranged by the trader, then you can claim ALL the money you paid (irrespective of how you paid it) provided that the maximum contract value does not exceed £30,000, back from the card company or lender if you do not get what you bought.


Finally, you obviously assume that Redten customers have not shared their experiences via the Internet (perhaps you were assuming they would be unable to do so thanks to the sub-standard service they have been provided). It is common knowledge that at least one customer in exactly the same situation as myself was completely released from his contract on the 26th of March without any further charge. Would you care to explain how this particular precedent was set? If you haven’t seen it yet the complete text of his experience can be found here: http://www.deadten.com/resources/Result.pdf

I look forward to hearing you explanation.

Yours disgustedly,

Bethyboo_2

I Havent recieved an email yet, wonder why some are getting and others not. My contract would have been up in Jan 2009