Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

mac0

well i feel a little better a member of my familly is a very sucessful buisiness man his father is very good friends with a well respected high court circuit judge hes had a private look at this and his words for you clode and redten you talk aload of ""his words"" poppycott!!! if it hits his bench he you wont be getting what you think you will

rebellion_x

essex_zx7r wrote: »

Doesn't make sense to me either. if they said one or two pounds a month to the end of my contract £25-£30 then I might just say yes, that's only just over a months payment (I'm paying £22.99 as I paid for a static IP back in November 2006) But to ask for over £200 is a joke, my new service is £24.99 a month with BT so £12 rebate only covers half of this.
Apparently as Redten cancelled my line (according to them because I asked them too, which is true, but also asked for no financial penalty in doing so.) then Clode have to look more in to my situation. This morning I gave them 5 days to restore my unlimited broadband as he says they now can. They now don't think they can meet that deadline, and have to get back to me. (that will probably take them another 7 weeks.

just on a slightly different note why are they still charging you for a static ip when njp said redten has given us all static ip's at no charge?

firstclassidiot

essex_zx7r wrote: »

Doesn't make sense to me either. if they said one or two pounds a month to the end of my contract £25-£30 then I might just say yes, that's only just over a months payment (I'm paying £22.99 as I paid for a static IP back in November 2006) But to ask for over £200 is a joke, my new service is £24.99 a month with BT so £12 rebate only covers half of this.
Apparently as Redten cancelled my line (according to them because I asked them too, which is true, but also asked for no financial penalty in doing so.) then Clode have to look more in to my situation. This morning I gave them 5 days to restore my unlimited broadband as he says they now can. They now don't think they can meet that deadline, and have to get back to me. (that will probably take them another 7 weeks.

So they are actually unable at the moment to honour the terms of the contract and are therefore in breach of that contract.
Despite that:

They have now offered to settle those accounts of a large number of people on the basis of 99p per month for the remainder of the contracts which includes any liability for equipment for which there may or not may have been a charge against. Full and Final settlement means all inclusive charges which may be liable.

Therefore no-one should be settled for anything more than this.

For those who still owe 20 months, the early signers, this would be £19.80p

FCI

grg79679

ok FCI, that sounds good enough, give Clode a phone and get them to agree to that.

Bet you a fiver they wont!

macnon

Just rung Clode and they said to wait for a letter which we should receive by Thursday. I just seem to be getting passed around- from clode, redten, murphyx etc. Is there a way we can all get together to do a group action? I do not know how to instigate this but would be willing to participate.

jaypee638

firstclassidiot wrote: »

So they are actually unable at the moment to honour the terms of the contract and are therefore in breach of that contract.
Despite that:

They have now offered to settle those accounts of a large number of people on the basis of 99p per month for the remainder of the contracts which includes any liability for equipment for which there may or not may have been a charge against. Full and Final settlement means all inclusive charges which may be liable.

Therefore no-one should be settled for anything more than this.

For those who still owe 20 months, the early signers, this would be £19.80p

FCI

Hi FCI

Nice to see you around again, just pressed Nicola for my offer, and basically was told that it was the same as the other 20 monthers i.e. £12 reduction, just fired off a reply to the effect that I would rather stick red hot needles in my eyes and that the £7.50 payment on offer was an intrim payment for the reduced service I am currently receiving, until the matter is resolved, not an offer to continue for another 20 months with a company that cannot offer me what we contracted for.
I am suspending my direct debit from tomorrow and will pay the £7.50 by other means.
Will talk to my solicitor again tomorrow and see what he says.
Will be in touch by pm soon, they still will not give me a MAC code, pointed out to Nicola that they are now on working day 16 of the 5 working days allowed by law!!!

:beer:

RonJK

I know it has been suggested else where, but I think group action is now the best way forward. I would gladly put my claim against CLODE/REDTEN with anyone else who knows how this is done.

mrJ_5

If they do give you an unimited service, it will be subject to a Fair Usage Policy - but then that depends what they call fair. All they have to do is set the FUP to 15GB, and say that they are giving you 'unlimited' downloads.

You will not be getting a completly unlimited service, it just isn't viable.

mac0

mrJ wrote: »

If they do give you an unimited service, it will be subject to a Fair Usage Policy - but then that depends what they call fair. All they have to do is set the FUP to 15GB, and say that they are giving you 'unlimited' downloads.

You will not be getting a completly unlimited service, it just isn't viable.

exactly my point what is the fup on thier new unlimited policy to me unlimited means unlimited no caps just time when it is not viable to be downloading great files as to affect others is fair !!! and who will be the provider is another important factor NJP dont do unlimited to anyone as they told me it will never happen they dont offer thier own customers such a deal so no one else will get it either !!! so it cant be NJP who`s going to be this secret provider!!! and they will come unstuck if it some one who uses unbundled services as a lot of people cant get it as in my case i cant get unbundeled service from no one as no one has it at my exchange!!!!

mrJ_5

somehow i doubt that you will be mass migrated to a new supplier, as NJP would lose out big (and I'm sure there would be some sort of minimum service contract between RedTen and NJP)