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grg79679

Let us know how you get on Daft bint!

Give em an earfull if the try to palm you off!!

dafftbint123

Just spoke to clode BS and more BS.

Now is the time to use the Courts.

Fed up with it all now. They are buying time. Each month that passes another payment goes in thier pockets.

Not any more clode.

alisk

Same here - no response to either of my letters. Ah well, they'll get what's coming to them.....:beer:

gnipper

dafftbint123 wrote: »

Just spoke to clode BS and more BS.

Now is the time to use the Courts.

Fed up with it all now. They are buying time. Each month that passes another payment goes in thier pockets.

Not any more clode.

Im going to call them in my lunch hour again - care to elaborate on the BS they fed you?

crow_wf

Finally had a little time, so I tried to pursue my MAC code. I suspect this is a process that a number of you have already been through, but thought I'd just record it here anyway in case there's any useful info from the process for anyone.

(Edit: forgot to put this bit in the first time). I want to switch to the O2 service, so I thought I'd give them a call, in case they could put pressure on anyone to speed things up. They didn't really seem very hopeful, but asked if we'd been in touch with Ofcom, which I had, and said so, and basically said the next thing to try was BT Wholesale.

Since I had only previously emailed Ofcom, thought the first thing to do was probably to speak to them, more to be able to say that I had than in any expectation of practical assistance - and they basically said that there's a team looking at the Redten issue and there should be some sort of resolution soon, though they didn't want to put a specific timescale on it (where have we heard this before?).

The man at Ofcom ultimately agreed that my best option was to try BT Wholesale, who checked the line, and said that because there was an active ADSL service on the line with a tag for Murphx, they couldn't clear it - but gave me a Network ID reference and the phone number for Murphx (08700 349100, option 2), and that they should therefore be able to generate a MAC code for me. I called
them, and as soon as I started by saying "I'm a Redten customer...", the man on the end of the line said "I knew that." - it seems quite a few people have tried this route. Anyway, he said he couldn't generate a code for me because they could then be sued by NJP for doing so. When I said that I had already spoken to them, and they were refusing to help, saying that I had to get it from Redten, he groaned and said "What are they doing?" and that NJP should definitely be able to, so don't take no for an answer.

So, I spoke to Paul at NJP again, who again refused to generate a MAC for me, saying my agreement was with Redten (though I pointed out that I actually have an agreement with nobody currently, having been released from the finance agreement - his reply was that I had never had an agreement with NJP). Despite my attempts to insist, pointing out what the man at Murphx had said, Paul was resolute in his refusal, pointing out that Redten do definitely have the facilities to generate the MAC, and claiming they have to be the ones to do so. When I pointed out that they were uncontactable, he directed me to the technical support helpline (0905 0990200, 50p a minute), which he said wouldn't be able to give me the number, but would forward the request.

As Paul told me, this number is, at least, still answered, and the man there asked if I had sent a mail to the mac@redten email address. When I said I had, he took my details, and said they'd been passed on and I would get a call back with the code. I won't hold my breath.

CWF (RBB10010818)

essex_zx7r

crow_wf wrote: »

Finally had a little time, so I tried to pursue my MAC code. I suspect this is a process that a number of you have already been through, but thought I'd just record it here anyway in case there's any useful info from the process for anyone.

(Edit: forgot to put this bit in the first time). I want to switch to the O2 service, so I thought I'd give them a call, in case they could put pressure on anyone to speed things up. They didn't really seem very hopeful, but asked if we'd been in touch with Ofcom, which I had, and said so, and basically said the next thing to try was BT Wholesale.

Since I had only previously emailed Ofcom, thought the first thing to do was probably to speak to them, more to be able to say that I had than in any expectation of practical assistance - and they basically said that there's a team looking at the Redten issue and there should be some sort of resolution soon, though they didn't want to put a specific timescale on it (where have we heard this before?).

The man at Ofcom ultimately agreed that my best option was to try BT Wholesale, who checked the line, and said that because there was an active ADSL service on the line with a tag for Murphx, they couldn't clear it - but gave me a Network ID reference and the phone number for Murphx (08700 349100, option 2), and that they should therefore be able to generate a MAC code for me. I called
them, and as soon as I started by saying "I'm a Redten customer...", the man on the end of the line said "I knew that." - it seems quite a few people have tried this route. Anyway, he said he couldn't generate a code for me because they could then be sued by NJP for doing so. When I said that I had already spoken to them, and they were refusing to help, saying that I had to get it from Redten, he groaned and said "What are they doing?" and that NJP should definitely be able to, so don't take no for an answer.

So, I spoke to Paul at NJP again, who again refused to generate a MAC for me, saying my agreement was with Redten (though I pointed out that I actually have an agreement with nobody currently, having been released from the finance agreement - his reply was that I had never had an agreement with NJP). Despite my attempts to insist, pointing out what the man at Murphx had said, Paul was resolute in his refusal, pointing out that Redten do definitely have the facilities to generate the MAC, and claiming they have to be the ones to do so. When I pointed out that they were uncontactable, he directed me to the technical support helpline (0905 0990200, 50p a minute), which he said wouldn't be able to give me the number, but would forward the request.

As Paul told me, this number is, at least, still answered, and the man there asked if I had sent a mail to the mac@redten email address. When I said I had, he took my details, and said they'd been passed on and I would get a call back with the code. I won't hold my breath.

CWF (RBB10010818)

I wouldn't bother with the 0905 0990200 number, complete waste of a lot of money, when I first got capped after moving over to NJP and had no idea why, just my service running slowly I contacted them, and was told it would be looked into and someone would call me back within 48 hours, after 48 hours no contact so I caled them again, once again I was told I would be called back, I'm still waiting for that call back. DONT WASTE YOUR MONEY, it seems to be a Indian call centre with no real help, just another way of Redten ripping people off.

http://www.deadten.com

crow_wf

essex_zx7r wrote: »

I wouldn't bother with the 0905 0990200 number, complete waste of a lot of money, when I first got capped after moving over to NJP and had no idea why, just my service running slowly I contacted them, and was told it would be looked into and someone would call me back within 48 hours, after 48 hours no contact so I caled them again, once again I was told I would be called back, I'm still waiting for that call back. DONT WASTE YOUR MONEY, it seems to be a Indian call centre with no real help, just another way of Redten ripping people off.

Agree that they don't really seem to be in a position to offer much help for a technical support line, and I wouldn't have held on for long -- and I certainly wouldn't make repeated calls to it at this stage -- but I thought if it helped achieve resolution, then it was worth a go once. Plus this way, I can claim I have exhausted every suggestion that's been given to me - at the moment, the only thing I can think to do is give it till Monday, to give them a more-than-fair chance to call me back, and then try O2 and BT Wholesale again, and see if they can clear the tag or come up with some sort of solution (don't really see why they would suddenly be able to, but can't think of much else to do in my situation). I will try Clode again this afternoon, but I think they'll be even less interested in helping me than they previously were, now they've cancelled my finance agreement.

If it does ultimately result in me getting my code (again, I would be astounded), then it'll be the best £1.50 I've spent in a long time (the call was 2:08, I presume it'll be charged per minute).

philclem

dafftbint123 wrote: »

Just spoke to clode BS and more BS.

Now is the time to use the Courts.

Fed up with it all now. They are buying time. Each month that passes another payment goes in thier pockets.

Not any more clode.

I rang Clode this morning, spoke to Martin. I asked as to where our letter was. No letter will be being sent as the situation is still unclear, but we will be getting something from Redten direct!

I challenged the various points I had made in my several letters of complaint to Clode and he eventually passed me over to Nicola Dobson. She said that she had come back into the office today hopeful that something had been resolved, but sadly not.

The upshot is that there will be a letter coming out from Redten, but Nicola couldn't say when that would be.

When I pressed the 'breach of contract' issue from both Redten and Clode she denied that Clode are in breach.

'But you are jointly liable',
'No we are not! The contract for the product/service is between you and Redten. You have got your broadband service back haven't you?'
'I have a broadband connection, yes, but not the service I signed up to'

I mentioned that we were not given notice of the change of service - 'Redten have assured us that they gave all their customers at least 14 days notice of the disruption prior to the 10th March'
I stated that this is one of the main areas of complaint i.e. Redten have not informed any of their customers or kept them informed during this debacle

'What if I stop my DD?'
'Then you will be in breach of the contract with us (Clode)'

Clode are obviously in denial and stalling for time once again. I was ringing from my mobile and the line was poor, she took my landline number and 'promised' to ring me if and when there is any news or developments.:rolleyes:

By the way Nicola did confirm that Baber had resigned as MD from Redten

teapot6356

I have received a letter from Clode today signed by a nameless customer relations department. It outlines ther company policy on complaints with time lines. They also gave me the address of the Financial Ombudsman service and another telephone number 08448441800.
This is only the second communication I have received from Redten/NJP/Clode and I am still achieving sub dial-up speeds.:mad:

dafftbint123

Hi guys!

I've just uploaded the BT Walled Garden SP TERMINATION page to the Deadten.com

Incase anyone needs it.

I've Faxed my Draft Court Documents to Clode today.

I asked then to comment if I have made a mistake.