Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

philclem

VendorEmptor wrote: »

:think: Trading Standards have a method for bringing together consumers' complaints from around the country. The Trading Standards Service closest to the alleged offender is called the "Home Authority" and I have asked my local Trading Standards Officer to escalate the complaint to their colleagues in Cardiff - home of Clode Funding Ltd.
Please contact your local Trading Standards Service and ask them to pass on your complaint to Cardiff, using the magic words "Home Authority".
Our complaint is for "Breach of Contract" and we seek redress from Clode under paragraph 1 of Section 75 of the Consumer Credit Act 1974, citing "Equal Liability". We do not have to pursue Redten, the Regulations allow us the choice of either the "Creditor" or the "Supplier" in a "Debtor-Creditor-Supplier" Regulated Agreement. It is then up to Clode to chase Redten or sort it out themselves.

Emailed my local Trading Standards Office (Preston) this afternoon!

Bethyboo_2

MrBig wrote: »

I have just mailed ofcom as requested, another complaint to help fight the cause

Have just emailed ofcom

snorker

I've just emailed PCPro, clode, OFCom and trading standards.

but I won't be holding my breath, I can almost type the whole story with my eyes closed.

cageyr

• signed up with RT Nov06 and paid 3yrs in advance by credit card
• contacted Consumer Direct after resumption of capped service
• wrote recorded to RT giving them 14 days to restore original service (delivered - no reply)
• wrote recorded to RT+NJP rejecting revised T&Cs (delivered - no reply)
• lodged complaint with OFCOM
• Consumer Direct passed case to my local trading standards who have written to RT asking for explanation (local TS pool intelligence nationally, btw)
• written to credit card company to keep them informed; I was told that they would require reasonable avenues/timescales to be exhausted with RT before they would get involved (not far off, methinks)
• it's like wading through treacle but I still feel I'm on a path to a positive outcome and am determined to get there, despite all the smoke being put out by RT

muki2008

gnipper wrote: »

Ok had a long conversation with Clode and spoke to someone actually dealing with the whole situation. Quite helpful.

She agreed that the whole situation was a "Catastrophe".
She said (in 'loose' defence of redten) that it was BT's fault that this all happened as they pulled the plug too soon - I stated I dont necessarily agree with that and there was more to it. She was very professional and restated the word "loose" but didnt disagree with me.
She has access to everyones emails and communications they have sent in and reittereated that she could see I had sent in a lot (and I have!). She apologised for not getting back to me, but stated that they didnt want to whilst there was no cast iron response. They presumably didnt want to jeapodise the situation.
They are in negotiation with Redten about an offer which will be made to existing customers early next week so hang fire till then.

I asked if we werent happy with the offer what then, the "unlimited" part being the key for me and any reduction in amount payable wouldnt suffice. She said that at that stage we could reject the offer and appropriate steps would then be taken.

Interestingly this was the first time I had a conversation with Clode whereby they stated that they accept they are jointly liable which is why the whole thing is a mess, and they again confirmed that they cannot contact Redten either which is frustrating from their point of view.

I finished by saying I didnt consider the matter "closed" as per their letter and I wanted to make it clear that my going "silent" for a few days would not constitute my acceptance of any new terms or conditions and they shouldnt assume so till they hear from me in writing or by telephone. She completely understood and said I should keep sending emails if I am not happy as that is my prerogative as an unhappy customer.

All in all I feel a little better about the situation now - going to stick with Clode until resolved - be interesting to read my letter early next week with the new offer on. Probably along the lines as posted here before.

Hope this information helps some of you?

It is a bit to late for apropriate steps to be taken, the contract has already been boken, and as far as i am concerned they have 10 days to get back to me with ither unlimited internet or a MAC code.

Donstar

Requests for Freedom of Information can be requested online

OFCOM - http://www.ofcom.org.uk/about/cad/foiindex/rfi

FSA - http://www.fsa.gov.uk/Pages/Information/request/index.shtml

RonJK

Have now requested information from OFCOM to get a scope as to how many are involved. I have noticed a few new names on the HUKD site as well. I forgot that is where this all started for me. I will post there as well if more people use that area as well.

Oh Mr Gulzars phone is taking messages again. Just incase anyone needs to leave a message for him. Not that he will answer.

handyandyg

Just got in now to find the joke letter from clode with regards to the piracy issue!!!!!!

Laughed a tincy bit - but not much!!!!!

Hope deadten get guidance soon from Ofcom about this issue???? But of course nobody (not even Ofcom, clode, me, other deadten customers(not for much longer we hope)) can get hold of deadten.

We are getting there!

Only a matter of time now!

AndyG

Safetyguy

I wouldn't hold your breath waiting for the next offer from Clode. Redten have their backs against the wall. Their business model was highly dependant upon a steady stream of new customers being lured through the door by the promise of free laptops and PC's. As their sources dried up, so did the new customers and the cash rapidly began to run out. Add in the increasing use of bandwidth due to perfectly legal use of file streaming software such as BBC i-player, and you can see that just as their costs began to spiral, their revenue was probably rapidly dwindling. They either had to mortgage the family silver or shaft their customers. Somehow I don't think Clode will be able to persuade them that they no longer need the silver, and I also doubt that Clode are prepared to write off the debt that Redten will owe them if we are all permitted to walk away without penalty. My bet is that they have been pulling yet more fast moves to induce us to stick with them by offering a slightly better service, provided we pay a bit more because without any new money this bird just aint going to fly.

tooconfused_2

I am a light user and normally get around 4 meg download speed ...prety solid

as my sons been using net and just gone over 2 Meg now download speed has dropped to 1 Meg!!!

I wonder if they have a sliding scale for bandwidth used against download speed???

Must remember to request my car to be "DE tuned " when it goes in for service :mad: :mad: