Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

bobby_fudge

oilman5678 wrote: »

There is an excellent article in the current issue (265) of Computeractive magazine.
It details that the BBC's technology chief - Ashley Highfield - (BBC's director of future media & technology) - has hit out at internet service providers. He says (amongst other comments) that "unlimited broadband should mean unlimited & that ISPs should guarantee minimum bandwidth rather than maximum"
The article can be read at www.!!!!!!!.com/26yhbq
(I don't know the reason,but when I post this message,part of the above address appears as !!!!!!!.
Replace this with !!!!!!!)

Ha ha ha ha @ replace !!!!!!! with !!!!!!!! .. genius....

oilman5678

bobby_fudge wrote: »

Ha ha ha ha @ replace !!!!!!! with !!!!!!!! .. genius....

I have tried 3 times to include the correct link to the blog, but MSE keeps altering my post. Either send me a email & I'll send you the link or try putting tiny followed by url. (will this message be altered as well?)

gnipper

Ive been tempted to say the same bobby. Will be on the phone to Clode again in MY LUNCH BREAK - MY TIME.

RonJK

To date I have registered complaints in writing to Redten, Clode and NJP. I have also contacted consumer credit on this matter who have now escalated it to trading standards and I am waiting for them to get back to me. I have spoken to OFCOM to register a complaint they in turn are chasing Redten who are refusing any contact. I also spoke directly with Mr Babar Gulzar on 01189 566566 who is the managing director of Redten and he also failed to get back in touch as well. Finally I have told the whole story to the Reading Chronicle as I used to live in Reading and this is where Mr Gulzar now lives. As you can see I don’t now know what else I can do and I want to make sure that no one else signs up to Redten and has their money stolen as mine is. after the conversation with OFCOM I am to call back in a weeks time for an update. They also said that you can send in a letter under the freedom of information act to get the statistics on complaints on Redten. Letter in the post!! Finaly can every one please email their complaint letters for MAC to OFCOM at [EMAIL="macevidence@ofcom.org.uk"]macevidence@ofcom.org.uk[/EMAIL] they can use this to start imposing the fines on REDTEN.

espresso

oilman5678 wrote: »

There is an excellent article in the current issue (265) of Computeractive magazine.
It details that the BBC's technology chief - Ashley Highfield - (BBC's director of future media & technology) - has hit out at internet service providers. He says (amongst other comments) that "unlimited broadband should mean unlimited & that ISPs should guarantee minimum bandwidth rather than maximum"
The article can be read at www.!!!!!!!.com/26yhbq
(I don't know the reason,but when I post this message,part of the above address appears as !!!!!!!.
Replace this with !!!!!!!)

Working link here Do not post shortened links.

RonJK

I have also started to save my posts on this forum for future reference.

alisk

Well I got no reply to either of my previous letters, so today I am sending them both Final Warning of intended legal proceedings.Which I guarantee they won't respond to.

Courts here I come :rotfl:

MrBig_4

RonJK wrote: »

To date I have registered complaints in writing to Redten, Clode and NJP. I have also contacted consumer credit on this matter who have now escalated it to trading standards and I am waiting for them to get back to me. I have spoken to OFCOM to register a complaint they in turn are chasing Redten who are refusing any contact. I also spoke directly with Mr Babar Gulzar on 01189 566566 who is the managing director of Redten and he also failed to get back in touch as well. Finally I have told the whole story to the Reading Chronicle as I used to live in Reading and this is where Mr Gulzar now lives. As you can see I don’t now know what else I can do and I want to make sure that no one else signs up to Redten and has their money stolen as mine is. after the conversation with OFCOM I am to call back in a weeks time for an update. They also said that you can send in a letter under the freedom of information act to get the statistics on complaints on Redten. Letter in the post!! Finaly can every one please email their complaint letters for MAC to OFCOM at [EMAIL="macevidence@ofcom.org.uk"]macevidence@ofcom.org.uk[/EMAIL] they can use this to start imposing the fines on REDTEN.

I have just mailed ofcom as requested, another complaint to help fight the cause

gnipper

Ok had a long conversation with Clode and spoke to someone actually dealing with the whole situation. Quite helpful.

She agreed that the whole situation was a "Catastrophe".
She said (in 'loose' defence of redten) that it was BT's fault that this all happened as they pulled the plug too soon - I stated I dont necessarily agree with that and there was more to it. She was very professional and restated the word "loose" but didnt disagree with me.
She has access to everyones emails and communications they have sent in and reittereated that she could see I had sent in a lot (and I have!). She apologised for not getting back to me, but stated that they didnt want to whilst there was no cast iron response. They presumably didnt want to jeapodise the situation.
They are in negotiation with Redten about an offer which will be made to existing customers early next week so hang fire till then.

I asked if we werent happy with the offer what then, the "unlimited" part being the key for me and any reduction in amount payable wouldnt suffice. She said that at that stage we could reject the offer and appropriate steps would then be taken.

Interestingly this was the first time I had a conversation with Clode whereby they stated that they accept they are jointly liable which is why the whole thing is a mess, and they again confirmed that they cannot contact Redten either which is frustrating from their point of view.

I finished by saying I didnt consider the matter "closed" as per their letter and I wanted to make it clear that my going "silent" for a few days would not constitute my acceptance of any new terms or conditions and they shouldnt assume so till they hear from me in writing or by telephone. She completely understood and said I should keep sending emails if I am not happy as that is my prerogative as an unhappy customer.

All in all I feel a little better about the situation now - going to stick with Clode until resolved - be interesting to read my letter early next week with the new offer on. Probably along the lines as posted here before.

Hope this information helps some of you?

Andy-S_4

Well, thats more recorded letters to Clode and Redten gone and reported them to Consumer Direct who are passing this to trading standards and OFCOM are requesing my MAC

Fingers Crossed