Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

walber99

walber99 wrote: »

I got a reply to one of my e-mails here it is.........

Many thanks for your email. I can’t guarantee we can help as I know we’ve struggled with Redten in the past, but I've forwarded your mail on to our Watchdog Editor, Scott Colvey (watchdog@pcpro.co.uk). Watchdog is the section at the rear of the magazine where we attempt to solve readers' problems with vendors.
Naturally, we get many emails to Watchdog each month, and can't solve or get involved with all the problems. However, we do attempt to contact the vendor on your behalf, to see if that will help speed up the response
If you have any further details to share, please email them direct to Scott at [EMAIL="watchdog@pcpro.co.uk"]watchdog@pcpro.co.uk[/EMAIL].
Best regards

Tim Danton
Editor, PC Pro

PCPRO seem to have a history with redten so a quick e-mail to scott might be helpful

XTM

walber99 wrote: »

PCPRO seem to have a history with redten so a quick e-mail to scott might be helpful

Email sent

ShipsCaptain

Hortibob whats your problem?

VendorEmptor

:think: Trading Standards have a method for bringing together consumers' complaints from around the country. The Trading Standards Service closest to the alleged offender is called the "Home Authority" and I have asked my local Trading Standards Officer to escalate the complaint to their colleagues in Cardiff - home of Clode Funding Ltd.
Please contact your local Trading Standards Service and ask them to pass on your complaint to Cardiff, using the magic words "Home Authority".
Our complaint is for "Breach of Contract" and we seek redress from Clode under paragraph 1 of Section 75 of the Consumer Credit Act 1974, citing "Equal Liability". We do not have to pursue Redten, the Regulations allow us the choice of either the "Creditor" or the "Supplier" in a "Debtor-Creditor-Supplier" Regulated Agreement. It is then up to Clode to chase Redten or sort it out themselves.

NJP's connection seems to have settled down now and I would be prepared to stick with the original Finance Agreement, provided I get my "unlimited" service as before.

essex_zx7r

ShipsCaptain wrote: »

Hortibob whats your problem?

The same as everyone elses, we aren't getting what we are paying for...

ShipsCaptain

The future is unpredictable and companies do their best to adapt to survive, unfortunately their are casualties which need to be minimised.

nedmundo

Somehow, I don't see Redten surviving! Their business model relies on obtaining new customers and eventually repeat custom, which I don't see happening now!

Goonmason

I've just picked up on this thread, and whilst I'm luckily not a customer of Redten, it does smack of deja vue for me. A similar outfit called Net in a Nutshell did the same PC+Internet about 5/6 years ago (of course it was dial up back then) and also sold it for £19.99 for 3 years paid via a finance company.

And without wishing any Ill will on any party, you guys may want Redten to fold, as when Net in Nutshell did about 6 months after it started-up the finance co was then forced to refund all the customers.

GM

jaypee638

nedmundo wrote: »

Somehow, I don't see Redten surviving! Their business model relies on obtaining new customers and eventually repeat custom, which I don't see happening now!

I agree entirely, I for one have lost all confidence in Redten, and I have no doubt that the current service will not stand the test of time. If RT and Clode had done the correct thing from day one, people may have given them the benefit of any doubt, but for them to treat us as if we are all half baked idiots, and take the attitude that if we ignore the peasants, they will get tired and give up, only adds insult to injury.
If Clode and Redten have had a meeting today to discuss the way forward, I hope they explored the sensible approach, namely accepting that those like myself, who will not remain with them at any cost, after this appalling display of consumer mis-management, supply us with a MAC code to allow us to move, and release us from the contract which they have breached, then to try and build bridges with the remaining customers, who are content to stay with them. The longer they persist with this debacle the more damage they do to themselves.
If you are reading this Redten or Clode please note I and many others on this group will not rest until you do what you know is correct.

:beer:

Lostangel_2

Hi I just found my contract with Clode, Redten refunded my £49.99 as they couldn't give me the free PC and instead offered me internet for £10.99 a month so I repaid the £49.99 but didn't sign a new contract. So does that mean I can just go to my bank and stop payment as it was redteninternet the money was going to? I've still got the statement from the initial payment of £49.99. I hope someone can help me I don't know what to do

Thanks Lostangel