Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

alisk

I'm pretty sure the T&Cs state that in the event of losing their provider, Redten must provide an alternative carrier that offer equal or better service. So if Fast4 are really as bad as their reputation suggests, they'll be in breach of their own terms anyway.

Personally, I never had a problem with their BT service in over a year of using it, so from my perspective they'll have a lot to live up to :rolleyes:

grg79679

Ok - Just got through on the 08444 number and spoke with 'John'.

He advised that they are migrating from BT to fast4 and that the system should be a 'big improvment' as they will be able to provide immediate upgade to a 24mb line following excahnge upgrades. Appaently it will mean a local rate technical number too (hopfully wont have to wait 20 minutes for it to be ansered though)

He says that it will "defianately" be up by the end of the week and that the bt message is in place because they are migrating from BT Wholesale. When I asked about retireving a MAC code- he said that it would be fine as long as I hadn't given the code to a new supplier (which I aint done yet).

I still think its propobly a good idea to have the mac code as a backup incase they arent back up by friday.

I think its a bit rubbish that they dont seem to get that their customers might get a little bit peeved that they have no web access for nearly a week. Even if they arent going down the pan - they will have a hell of a job turning around the PR side of the business after this mess.

After all - how hard is it to edit a few lines of HTML on their protal site to tell us what the hell is going on??????

I never had problems like this with AOL....

bigsteve

Hi

I 'phoned Clode Retail Finance this morning about myRed10 - Web account with them and spoke to a guy called Martin.

He was fairly reticent to offer advice about my contract when I quoted part of the consumer credit act quoted in my agreement with them : "If You received unsatisfactory goods or services paid for under this agreement You may have a right to sue the supplier, us or both"

He did inform me that Redten had told them ( the finance company) that all customers should be back on-line with a company called "Fast For You" within the next 48 hours.

I asked him whether he considered that the contract had been broken by Redten and that I could seek redress via the Consumer Credit Act above.
He did not want to be drawn on this. He suggested that I write to them on this matter, but at the moment I would be liable for the remaining term of my contract ( 33 months ).

I did e-mail the company yesterday, they have received the e-mail and they have read it but they have not replied to me.

Cheers,

Steve

paddytag

Wow, good effort on getting through!

Can't believe that if this is true, they have communicated it in such a despicable, frankly incompetent manner.

The company who run fast4's telecoms are called Murphx. They acquired the old Cable and Wireless network back in 2007. Redten list Cable and Wireless as one of their 'partners'.

Nearly untangled this web.

colderuk

It says on the fast4 website that they are resellers for BT they also do not have a fair usage policy and their service is capped looking at reviews around the internet they seem like complete cowboys as well.

benjimoron_2

Still doesn't change the fact that according to BT, Redten haven't paid what they owe. Doesn't look like good news either way?

colderuk

Has anyone heard anything more regarding this ? i have had no replies from the finance company or Redten and the internet is still down:(

nedmundo

Firstly, using dial-up sucks - how could they inflict this on us?

Secondly, On receiving Mondays message on logging on, I immediately signed up for BT total Broadband. Now we find this crap out! I'll give them until the end of the week before deciding which way to jump. Either way - it is going to be major hassle!

fangbang

Just logging on to show support.

I am one of the original Redten customers. Signed up at the end of 2006, one or two small hassles at the start, mostly regarding poor customer service, but received my free PC with no problems. Since then, I must say I have enjoyed an excellent service with no problems at all until this week.

I got the same messages as everyone else. I have noted the MAC code and will give them until Friday evening to sort this out. If they don't I will use the MAC to jump ship, and cancel the direct debit payments.

gnipper

Im a redten customer with the same problems.

Cant get through to Redten customer service, sent them umpteen emails yesterday (to different addresses I could find) but still no response.

I have noted down the MAC code and like most people here they have until tomorrow (Friday) before I jump ship.

Whilst I understand and appreciate that this may not be of their making, their customer service leaves a LOT to be desired, I mean come on, how hard can it be to make an official comment on the website or put a recorded message on the customer service line or.. heaven forbid, answer the phone when it rings.

Been a customer of Redten since Nov 2006 when it all first started and had NO problems at all with their service up till now. VERY disappointing. Guess Ill be going with Sky tomorrow if not resolved. The only thing that bothers me is the finance agreement side of things - I have also emailed them twice without response.

Keep posting folks, its good to know I am not the only one!