Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

firstclassidiot

Loaded wrote: »

I'll take that as a compliment as I've had a look at Essex's site and it is sterling work.

Is that you, Tariq?

If so how are you?

Have not heard from you for a long time--how's business?

firstclassidiot

Hi all, greetings from abroad--sunny and relaxed.

Has anyone tried the mac button on NJP site as was supposed to be available from the 11.4.2008?

Someone should also keep check on companies house website for activity on redten communications ltd and their mortgage holder online distribution ltd --owner of both one Mr Shariz Jessa.

Make sure you continue to complain to OFCOM in order that they have sufficient evidence to prosecute redten.

Clode will need to respond soon to the various deadlines they've been given.

If not positively then I see a nice couple days down in Cardiff when I get back.

Keep your spirits up everyone

F.

Bantam1911

RBB10005857 - JOINED DECEMBER 96

leybald

Sorry all about my 3 petition entries, it wasn't intentional. Thought you had to make donation before it goes on the petition.

cferrism

leybald wrote: »

Sorry all about my 3 petition entries, it wasn't intentional. Thought you had to make donation before it goes on the petition.

Have fixed the duplicate entries and added rules so that from now on it will only allow one entry from each name/email/ip address.

Recieved my standard clode letter today.

crow_wf

Received a posted copy of Clode's standard mail informing me that they consider the matter closed today, dated 07/04. Was posted second class - nice to see they consider this urgent!

CWF

Hugo_Rune

Nice, We can't even show were committed to supporting our cause either now,
OK have some websites address instead!
http://www.deadten.com/
http://www.ipetitions.com/petition/DeadTen/index.html

Browntoa

this is the reason the signature links were removed by the Forum Team , nothing to do with censorship

http://forums.moneysavingexpert.com/showthread.html?t=305655

SIGNATURE LINKS

The only links permitted in signatures are those of the MSE team, the Forum team, Board Guides and links to charity (ie they are on the Charities Commission Register of Charities). This includes un-activated links. If in doubt, contact [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL]

redflake

Just wondering if we can get ofcom to pressure NJP to issue mac codes being as Redten are un-contactable.

1.12 General Condition 22 consists of two elements:

• a requirement on all Communications Providers to comply with the MAC process; and
• where the MAC process does not apply, a requirement on all Communications Providers to comply with a number of high-level obligations designed to address consumer harm associated with broadband migrations.

1.13 Broadband service providers will now be required to follow the MAC process for all migrations to which it applies.
1.14 This means that broadband service providers who are losing a customer will be required to provide MACs on request in most cases. They will not be able to withhold MACs where the customer owes them money (“debt blocking”) or charge for MACs. At the same time, however, customers need to make themselves aware of their responsibilities under the contract that they have with their broadband provider – which may for example require them to pay an early termination charge if they wish to leave their contract before the agreed date.
1.15 Broadband service providers who are gaining a customer must, when presented with a valid MAC, use the MAC process to ensure a seamless transfer. This does not mean that broadband service providers must take on any customer. They are entitled to refuse to provide service, for example, to someone who they consider to be a bad debt risk. However, where they are content to take on a customer they must use the MAC process where it applies.
1.16 General Condition 22 will also impose new obligations on some wholesale broadband providers. Currently, consumers may suffer harm where their broadband service provider is unable to supply MACs because its wholesale provider is refusing to issue it with MACs. When General Condition 22 comes into force, however, wholesale providers will also be required to supply MACs to their customers – broadband service providers and resellers – on request.
1.17 Where the MAC process does not apply (for example, for migrations to and from connections based on MPF, for home moves, or where there is no live broadband connection), the high-level obligations in General Condition 22.2 will require broadband providers to:

1. facilitate the migration (or where applicable, connection) of the Broadband Service in a manner that is fair and reasonable;
2. ensure that the migration (or where applicable, connection) of the Broadband Service is carried out within a reasonable period;
3. ensure that the migration (or where applicable, connection) of the Broadband Service is carried out with minimal loss of the Broadband Service; and
4. assist with, and facilitate requests for, the migration (or where applicable, connection) of a Broadband Service provided by another Communications Provider, in instances where the other Communications Provider has failed to, or refused to, comply with the MAC Broadband Migrations Process, in a manner that is fair and reasonable.

1.18 Because General Condition 22 will be a regulatory requirement, Ofcom will have the power to formally investigate potential breaches and, where appropriate, to take enforcement action against broadband providers who have failed to fulfil their obligations.
1.19 This means that General Condition 22 will enable Ofcom to address the operational problems not related to the MAC process that we discussed in the consultation.
1.20 For example, Ofcom will be able to investigate a possible breach:

• where it is clear that a particular provider could have taken action to address weaknesses in its processes or systems that currently lead to problems for consumers with broadband migrations (e.g. tag on line) but has failed to do so;
• where the industry has agreed a process to support broadband migrations, and a particular service provider is failing to use it;
• where a wholesale broadband provider has not acted reasonably and proportionately to help consumers following the failure of a retail provider or in the event of a dispute – for example where it could have issued MACs without incurring significant costs but did not do so.

1.21 The high-level obligations in General Condition 22.2 require broadband providers to do what is fair and reasonable in a particular case. Ofcom will therefore consider any of the possible breaches listed in the preceding paragraph on a case-by-case basis.
Further work by industry

1.22 While General Condition 22 will address many of the problems associated with broadband migrations, it will not solve all of them.
1.23 Where a problem requires further input from the industry to design, test and implement new processes, it may not be appropriate to rely on regulation alone to deliver results.
1.24 In particular, Ofcom will work with the industry to design an appropriate process for the provision of MACs by an alternative source if the customer’s broadband service provider fails, or refuses, to provide them. Ofcom does not at this stage have a view about what such a process would look like, and considers that there may be a number of possible alternatives. Ofcom plans to discuss plans for appropriate co-regulatory arrangements with the industry in early 2007.
1.25 Following further work by the industry, Ofcom expects to consult again in due course to bring a process for the provision of MACs by an alternative source within the scope of formal regulation. However, Ofcom recognises that the introduction of General Condition 22, combined with further work undertaken by the industry, may, over that six-month period, bring consumer harm associated with broadband migrations down to a level where further regulation is not appropriate. Ofcom will therefore only undertake a further consultation if it remains of the view that further regulation is a necessary and proportionate consumer protection measure.

bobby_fudge

Hi everyone, I haven't been around much lately, busy with work etc.

I received an email and a letter of the same content from Clode stating that they view my case as resolved etc etc.. I am responding to Clode and asking that my case remains open until I AM SATISFIED that it can be closed.. A complaint should only be closed off if the customer is happy, not if the supplier/provider THINK you are happy.

I have just checked on the members area to see if I could get my MAC code from there... the CANCAL YOUR ACCOUNT option has been removed, surprise surprise!!.