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essex_zx7r

firstclassidiot wrote: »

Lets just clarify what has been accomplished here.

Last night Clode, via managing director, was still saying that the redten positio is that the lack of bandwidth is because of checking for copy write blah blah , bland letter that some have recieved by email. Letters went out yesteday and the day before with the same message,to those that wrote in to Clode complaining and demanding that the termination of contract by redten was substantial.

The phone numbers for redten are this morning unmanned and have been so for the period of 2 and one half hours since this morning. The sales number is unmanned and not answering and the London forwarding number is unmanned and not answering.

Clode cannot contact redten
NJP servics cannot contact redten

Redten has issued no statements or press releases in their name anout the position.

I have asked by letter, email and phone for one month for a mac code and have had no respponse from redten --if you have a current cntract with them and clode, you will not get a mac code from NJP ( this has been the insruction to NJP )

I have coonducted the business I have with redten correctly, formally , in writing and within coontract; I have paid on time every time in accordance with the contract.

This has not been the case by redten or their partners.

Tell me again Benjimoron how the position has changed and what you have achieved?

F.

Well said, I too have tried to contact Redten all morning with no success, they now answer the phone but hang up immediately. I think the end is very near for them ....:mad:

Brmbaz44

benjimoron wrote: »

I apologise if you don't appreciate my efforts, I have been able to get some info that no one else has posted so I thought I would post it.

Next time I won't bother.

Dont! If you believe what youve been told you must be living in cloud cuckoo land.

mac0

benjimoron wrote: »

I think that letter was posted about a week ago wasn't it? People have received another letter since I believe.

no i recieved exactly the same letter yesterday dated 3rd of april other than that ive recieved one other letter saying it was all back to normal and that was weeks ago ive not recieved one email of of clode or redten throughout all of this either or never any return calls from any of them but i did recieve last week a reminder that my payment was over i cancelled mine right at the start then we got switched over and i sorted it with clode to reinstate the direct debit to insure there was no missing payments until the matter was solved
to which they reprisented the mandate on the same day 1st of april as they tried to take the money obviously it was returned by the bank as they know as well as me you have to wait around 7- 9 days for it to be reactivated but that said i did get an appollogy for that .
but the point is i spoke to them on the phone when i see the money had been returned 3rd of april and they said a letter had been sent about the broadband issue and low and behold the one about payment had arrived on the 4th of april one day after but this one came yesterday see if they are chasing thier money it happens in hours or days if its a customer gripe it takes weeks months and a few more days i still feel all i want is out ive had enough of what i would call near on non existant communication and the seemignly lack of response to thier customers unsatisfaction .

Harlzter

Loaded wrote: »

Have you ever tried to buy a pound of carrots recently? No, you cannot because of Brussels.

Actually I buy all my fruit and veg by the pound, our local market stalls stick two fingers up at the eu and still sells by the pound, thats when I have to buy commercially grown fruit and veg, I prefer to buy from local allotment owners who sell by the bag! Weights and measures act? no chance, good honest food at at great honest prices, grown for the love of growing decent veg with no profit in mind just covering their costs!

But what has vegetables got to do with Redten apart from it appears to be run by a bunch of cabbages?

gnipper

Harlzter wrote: »

RESULT!!!!

Just had the following email arrive, the email address is they sent this to is only registered on the NJP site though and not direct with Redten??

Further to your request your account has been scheduled for closure on


16/4/2008 at 23:30hrs.

Regards

Redten Internet Customer Support


Tel: 0871 424 0185


http://www.redten.co.uk/

Just called that number and its NJP Services, not redten!!

Harlzter

gnipper wrote: »

Just called that number and its NJP Services, not redten!!

Mmmm thats what I thought bit it is listed in the redten email! Did you get any joy from them?
I'll do a screen shot of the email to show i'm not a fake in a minute and replace the copy and pasted one that way I wont be putting a free clicky link in for the cowboys!

gnipper

I didnt hang on - just said I had the wrong number.

On hold to deadten AGAIN now though - 5 minutes and counting. If i eventually get through an they hang up im going to be SO P!*£$* OFF.

EDIT: 10 minutes and counting
EDIT: 15 Minutes and counting
EDIT: 20 minutes and giving up.

essex_zx7r

has anyone managed to get through to Redten at all today.
I've been trying since 08:30am pretty constantly without any luck at all.
Picked up a few times but then cut off straight away.

Harlzter

gnipper wrote: »

I didnt hang on - just said I had the wrong number.

On hold to deadten AGAIN now though - 5 minutes and counting. If i eventually get through an they hang up im going to be SO P!*£$* OFF.

EDIT: 10 minutes and counting

Have you already spoke to redten and asked for a mac code? The number I used from the email said they had received a request from RT and then gave me the number, well I say me but the account is in the Mrs's name so she has to do all the calls while I am giving her the prompts on what to say! She must love me really otherwise after all the phoning I have had to get her to do she'd have killed me!!

firstclassidiot

Nothing has changed.

Redten are still on their delaying tactics.

OFCOM have been unable to contact them

If OFCOM cannot contact them they will prosecute, however that will be too late as they will have gone into administration by then!!

The accounts and reports are due at Companies House in May 2008.

Mark my words. Mind you then we will get our macs from NJP Services sorry fast4.

F.