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Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

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Comments

  • jaypee638
    jaypee638 Posts: 262 Forumite
    From what Benji has said, it would seem that Redten is in serious financial difficulty. It also means they are looking to move you all again to yet another backbone provider...probably TalkTalk (means another disconnect/reconnect), but this will only happen for those who agree to sign up to the phone line rental package. Sounds to me like serious trouble is ahead for Redten, and they aren't being forthcoming and honest with their customers, Clode or NJP. I think Baber Gulzar's time would be better spent coming on here to answer his customers, rather than talking to an ex-redten customer. Redten is in serious !!!! not only financially. The company had failed to comply with OFCOM regulations in regards to Arbitration schemes and MACs. For the MAC issue alone, they can be fined heavily...not good for a company already in financial deep water.

    Benji, at the end of the day, Martin and the MSE staff aren't here to fight battles like this. The fact that they've offered to look at it should be appreciated. Don't try to divert the anger of Redten's customer-base onto Martin and the MSE staff. At the end of the day, MSE is allowing those customers the bandwidth and webspace to air their anger. They've given them a place to talk about things.

    I for one am grateful for this site as without it we would all be tearing our hair out trying to get information, at least here we have a vague idea what is happening.
    I for one would like to thank Martin for the use of the forum, I would however add that a quick word on GMTV pointing other RT suckers to the site may help others dodge the bomb heading our way. Thanks for the space Martin.

    :beer:
  • Loaded
    Loaded Posts: 35 Forumite
    benjimoron wrote: »
    OK guys,

    About a week ago I promised you some information and here it is!

    I have fairly regular contact with Baber Gulzar, he has given me some insight in to what problems they face and what they are able to offer customers in the future.

    Redten will no longer be offering unlimited internet, they have got to the point where they can no longer afford to finance unlimited broadband considering the cost of bandwidth has increased and customers are using more and more as time goes by.

    Currently everyone is capped at 15GB. Redten are currently in talks to increase this limit to 40GB but this will be the top limit for the time being. They will continue pushing their suppliers for higher limits but the most they'll be able to offer for the time being is 40GB. This 40GB limit option will be part of a phone package. This will mean transferring your line rental and call charging over to the new provider (yet to be announced). The price for this currently looks to be around £16 which will cover your line rental and a package of inclusive calls. This replaces the line rental that you currently pay to BT. You will still be liable for your Redten costs (ie £19.99 a month).

    I think I have pursuaded Baber to write to every customer (as required by the contract and law) to inform them of the changes to be made to their accounts. He expects this to happen within about a week once the new supplier has been finalised. On top of this EVERY customer should be receiving a phone call within the next few days telling them about the change of supplier and what options are available. I believe there may be an option to stay with NJP but this would only be a 15GB limit.

    There will be no automatic upgrade to 24Mb, it is too costly to provide and with the new limits in place it would just see people hitting their limits much more quickly.

    The web-site will be updated so that new customers are aware of the limits in place on the account they are signing up for. He was not able to give a time-scale on this but is going to ensure it happens.

    Martin Lewis and his team have NOT been in contact with Redten according to Baber.

    And finally an apology:
    "Yes we have people buying there PC's and returning, plus people just had enough and do not care about their money and just want out which is sad because we must of emotionally put them at an all time low, which I can honestly say was due to other companies and not individuals within our organisation.
    Our downside has been about how we have gone about it, and I hope with this interactive approach I can help ease the stress. I apologise to all customers who have been caught up in this but I can assure you that it was not intentional."


    Sorry it's taken so long to get this info to you but I hope it was worth the wait.
    Ben.

    Well done Benji, you did well.
  • Loaded
    Loaded Posts: 35 Forumite
    Safetyguy wrote: »
    My contract clearly states that it is subject to UK law. I fail to see how the decision of a court in Belgium can be used as justification for breaching the terms of my contract.

    Have you ever tried to buy a pound of carrots recently? No, you cannot because of Brussels.
  • Drunkstar
    Drunkstar Posts: 889 Forumite
    Loaded wrote: »
    Have you ever tried to buy a pound of carrots recently? No, you cannot because of Brussels.


    I bought 2 pounds of carrots last weekend.
    The "Bloodlust" Clique - Morally equal to all. Member 2
  • jaypee638 wrote: »
    I for one am grateful for this site as without it we would all be tearing our hair out trying to get information, at least here we have a vague idea what is happening.
    I for one would like to thank Martin for the use of the forum, I would however add that a quick word on GMTV pointing other RT suckers to the site may help others dodge the bomb heading our way. Thanks for the space Martin.

    :beer:


    Martin's not even about right now. He's actually got the week off. (Was in this week's email).
    In a rut? Can't get out? Don't know why?
    It's time to make that change.
    Cover up all the pain in your life
    With our new product range.
    So please don't feel blue - let us show you how
    To talk yourself into a good mood right now.
    Feeling sad is no longer allowed,
    No matter how worthless you are.
  • Loaded wrote: »
    Have you ever tried to buy a pound of carrots recently? No, you cannot because of Brussels.


    I prefer brussels to carrots, anyway....
    In a rut? Can't get out? Don't know why?
    It's time to make that change.
    Cover up all the pain in your life
    With our new product range.
    So please don't feel blue - let us show you how
    To talk yourself into a good mood right now.
    Feeling sad is no longer allowed,
    No matter how worthless you are.
  • RonJK
    RonJK Posts: 63 Forumite
    I have had a bit of time to think about the suposed new offer from REDTEN over night, but I keep comming back to the same answer. Why would I want to pay more money to a company for another sevice when they cant even provide the first service correctly that I signed up for.

    Another thing for Benji. What is your relationship with Mr Gulzar, Business or familiy? I cant belive that he would publish information to his customers in such an unprofessional way or are we the entire REDTEN customer user base on this forum and this is the only way he can face us, through a total stranger with no come back.

    As I have said Mr Gulzar you will not get any more money from me. Your options are simple.

    1) return my broadband back to the way it was as per the contract that I sighned.
    2) Provide a MAC and cancel the CLODE agreement with no financal penelties for my self.

    This can not be to difficult for you to do or understand?

    Ron.
    Dissalusioned REDTEN customer.
    Ron.
    RBB10006057.
    No longer waiting REDTEN:D
  • benjimoron_2
    benjimoron_2 Posts: 564 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Benji, at the end of the day, Martin and the MSE staff aren't here to fight battles like this. The fact that they've offered to look at it should be appreciated. Don't try to divert the anger of Redten's customer-base onto Martin and the MSE staff. At the end of the day, MSE is allowing those customers the bandwidth and webspace to air their anger. They've given them a place to talk about things.


    I do appreciate it, people were asking for an update, it was not forthcoming from MSE so I gave people an update.
  • benjimoron_2
    benjimoron_2 Posts: 564 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    RonJK wrote: »
    Another thing for Benji. What is your relationship with Mr Gulzar, Business or familiy? I cant belive that he would publish information to his customers in such an unprofessional way or are we the entire REDTEN customer user base on this forum and this is the only way he can face us, through a total stranger with no come back.

    I am an ex-customer, nothing more nothing less.

    I agree it's not the most proffessional way to communicate to customers so that's why I have insisted that letters are sent out to every customer to notify them of the changes as set out by the contract and law.

    You should also be receiving a phone call within the next few days.




    There are alot of people on here who are happy to shoot the messenger, I have given you some information that you haven't been able to get. Simple as that, if you don't like the information then that's up to you but I'm doing my best to give you some advance notice.
  • essex_zx7r
    essex_zx7r Posts: 296 Forumite
    just received a letter in the post from Clode.
    "We appreciate that you have been experiencing difficulties over recent weeks with your Broadband Access from Red Ten following the recent transfer of service from BT to NJP.

    All parties have been working closely to resolve these issues and I pleased to confirm that agreement has been reached on the way forward and we expect full service to resume shortly.

    In addition to the provision of a full broadband service we also expect to see the launch of a new customer service line to help with and questions you may have.
    I understand your frustration in this matter however I woiuld ask you to bear with us for a short while longer as you can expect further detailed communication on the above in the next couple of days
    Regards

    Customer Services
    Clode Retail Finance.
    ==================================================

    More stalling and no action as far as I can see. Could this be the "Deal" benjimoron was talking about. If so it's not a full service as far as I'm concerned.
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