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Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

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Comments

  • benjimoron_2
    benjimoron_2 Posts: 564 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I think that letter was posted about a week ago wasn't it? People have received another letter since I believe.
  • Loaded
    Loaded Posts: 35 Forumite
    benjimoron wrote: »
    I am an ex-customer, nothing more nothing less.

    I agree it's not the most proffessional way to communicate to customers so that's why I have insisted that letters are sent out to every customer to notify them of the changes as set out by the contract and law.

    You should also be receiving a phone call within the next few days.




    There are alot of people on here who are happy to shoot the messenger, I have given you some information that you haven't been able to get. Simple as that, if you don't like the information then that's up to you but I'm doing my best to give you some advance notice.

    Thanks Benji, a fair deal in the circumstances.
  • Thanks from me too Benji, its good to know that Redten are still trying to improve their service, even though its not what I signed up for.

    But what about customers who can't get the service? If it is Talk Talk who will provide a new service I for one can't get it. All they can offer me is 2 meg broadband for £15 per month.
  • Loaded
    Loaded Posts: 35 Forumite
    I don't think what Benji has managed to do has been fully appreciated here by theese peoples. He has been working his socks off on your behalf actually getting something done and although I am quite happy with the current service at least I can see all the work and effort Benji has put in for the benefit of Redten customers. Thank you for spelling it all out Benji so there are no misunderstandings..
  • essex_zx7r
    essex_zx7r Posts: 296 Forumite
    benjimoron wrote: »
    I think that letter was posted about a week ago wasn't it? People have received another letter since I believe.
    This is the second one from Clode I've had.
  • rebellion_x
    rebellion_x Posts: 198 Forumite
    Loaded wrote: »
    I don't think what Benji has managed to do has been fully appreciated here by theese peoples. He has been working his socks off on your behalf actually getting something done and although I am quite happy with the current service at least I can see all the work and effort Benji has put in for the benefit of Redten customers. Thank you for spelling it all out Benji so there are no misunderstandings..


    i think that if you read the posts most people actually appreciate what benji has done. but it should have come from Redten/clode/njp themselves not from another forum member.
  • rebellion_x
    rebellion_x Posts: 198 Forumite
    essex_zx7r wrote: »
    This is the second one from Clode I've had.

    have only recieved two emails from clode.
  • essex_zx7r
    essex_zx7r Posts: 296 Forumite
    have only recieved two emails from clode.
    Have you put a complaint in writing to Clode ?
  • rebellion_x
    rebellion_x Posts: 198 Forumite
    essex_zx7r wrote: »
    Have you put a complaint in writing to Clode ?

    most certainly have
  • Brmbaz44
    Brmbaz44 Posts: 15 Forumite
    Loaded wrote: »
    I don't think what Benji has managed to do has been fully appreciated here by theese peoples. He has been working his socks off on your behalf actually getting something done and although I am quite happy with the current service at least I can see all the work and effort Benji has put in for the benefit of Redten customers. Thank you for spelling it all out Benji so there are no misunderstandings..
    Theese peoples.Get a life.
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