Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

cferrism

Hi Folks,

Havent recieved the email many of you have quoted from clode yet, but didnt send my letters until Friday so Im sure the generic template will be winging its way to me shortly.

Wanted to check if anyone had PM'd MSE Martin since his post on this thread to see if he had any updates as didn't want to hassle the guy when he has clearly decided to do us a favour by looking into this.

Guys while I too am irritated and suspicious of Loaded's comments also, can I suggest we do not clog up the forum with user squabbles as its taking me a fair amount of time to trawl through the mass of information as it is but iI guess I will get in my tuppence worth while Im posting:

Loaded - If you are indeed a happy customer with RedTen then that's great. But I think to call the following issues whinging is only trying to be provocative (apologies to everyone else I just want to ensure Loaded/RedTen/Clode is aware of the issues we are complaining about):

Customer Service: I personally am one of the many who over the past couple of weeks have spent hours trying to get through to their customer service department only to be told a completely different story and promised a call back to confirm whatever that days lies happen to be...which never happens. I work in a customer service centre myself and as such am alway conscience that I am speaking to a real person on the other end but whether it is due to misinformation given to the agents by their bosses or just the fact that the customer service agents themselves have given up trying it does not excuse the poor customer experience we are all recieving.
Notification of Downtime: We have still had no notification or apology for this 'blip' which I spent 10 days trying to get answers to, nor any assurances that their have been lessons learned to ensure this cannot happen over the rest of our contract from redten (and we have already seen this blip happen for a day when NJP cancelled the service due to lack of payment). I for one, while its great Clode are at least answering their mail for some, do not expect my finance company to be telling me what my provider is not (Ill compare it to a car loan company scratching their heads around the smoking bonnet of my vauxhall clio....while its nice their not really the people I want the answers from)
2gb/5gb/15gb limit when signed up for unlimited: The Carphone Warehouse were offering a very similar deal to Red Ten's when I signed up as were Orange but the clincher for me was that the other 2 were only offering a max of 40gb per month. While I am sure this would have covered me I liked the assurance of unlimited from redten as I am a heavy user due to media streaming xbox live etc....and I thought their fair usage policy seemed....fair. Again we have recived no notification of these changes to our original agreement.

While I feel you are entitled to your opinion Loaded I feel you should find a better outlet (Maybe start a 'we love Red Ten' topic and Im sure the other 1000s of happy customers will be posting before you know it :rotfl:) . This forum Thread is intended to help those who are having issues with RedTen help each other to get this matter resolved and in fact if you look at the top of this site you will find the words "consumer revenge" so I find it bizarre a happy customer felt the need to find this forum and trawl through it just to leave those comments. I find it wholly inapropriate for someone to come in and try to start a could be worse thread. My OTT comparison for this is for you to go into a forum for grievers and start saying "well my family are fine so what you lot complaing about"....you just don't do it! :mad:



Anyway that turned into more of a rant than I expected....My original point was has anyone pm'd Martin?

essex_zx7r

Loaded wrote: »

I hope my posts do not amount to advertising I am only putting my point of view acrosss as all you peoples on this thread are allowed to put your points of views across. Redten/Clode do know that some of us are happy with the sevice apart from the little blip and it seems just a few out of the thousands of customers are complaining all the time on this thread. I wish you all well in your debactacles but remembering that many of us are very very happy thank you.

Loaded,
Could you give me your address, I would like to come and take the wheels off your car and see if you are still so bloody happy after that. Becuase thats what Redten have done to my Internet service

Are you happy that you are paying for an unlimited service and not getting it.
Are you happy at the lack of customer service
Are you happy that your provider has changed your terms and conditions with no notice.

I for one am not and don't see how anyone in their right mind could be.

Hugo_Rune

Loaded wrote: »

I am very happy with the new service and thousands of others must be and you say I am only one sticking up for Redten and Clode. The reason is that the vast majority of us many thousands perhaps are quite happy as well. They have no reason to post on here have you thought of that I am thinking not. Anyone who is happy has no reason to look at this thread. This thread has only attracted a very small minority of customers who are not happy and I think an ulterior motive is behind the scenes here. I am thinking that there has been a small blip in service and you have jumped on it as a way to try to keep your computers without seeing the 3 year contract out. So greed and selfishness are playing a hand I think we should all accept the minor blip and be pleased that we are with a better service. Not trying to use this little blip as an excuse to try to grab the computer and run without seeing through the contract that we are signed up to.

Hey Loaded or should that be Clode / Redten employee, you are most certainly talking out of your bottom

How would you know if 1000's of customers feel the way YOU discribe? No one on here even knows how many customers the Redten have, Do you know something we don't?

NO the reason most customers aren't talking on here about the horrendous treatment we've ALL received from these companies is that they probably don't even know this site exists! Lets face it when a company you have a contract with can't even be bothered to contact the people IT has a contract with and in doing so breaks that contract anyway. Tell me where the in blazing hell are those said (I mean ME) customers supposed to get some information from? Certainly not in the media as there has so far been very little publicity about the shoddy business practices employed by Redten & Clode.

The users that have been posting here about their finding through the rare times Redten haven't actaully slammed the phone down on them, is certainly helping most other customers here (myself included) that either haven't got the time in their very busy lifes to be able to devote nearly every waking hour trying to get some sort of information out of these people or can not afford to spend what could be 00's of £££'s in telephone charges (A week of Dial-up was bad enough!)

This thread has only attracted a very small minority of customers who are not happy and I think an ulterior motive is behind the scenes here. You F !!!!ing cheeky !!!!!!, Redten advertised this service to US as Unlimited ADSL-Max with a Free PC, I for one couldn't give a monkeys if they want the PC back or not (It didn't work from day one anyway & Redtens support (that a joke in itself) are as much use as a chocaolate fireguard) I signed up for Unlimited ADSL which is NOT what I am getting since YOUR company 'slammed' my connection over another ISP, YOU never gave me any notice whatsoever, if you had then we wouldn't be having this stupid conversation now as I would have rejected your derisory service level.

I am thinking that there has been a small blip in service and you have jumped on it as a way to try to keep your computers without seeing the 3 year contract out. So greed and selfishness are playing a hand I think we should all accept the minor blip and be pleased that we are with a better service. Not trying to use this little blip as an excuse to try to grab the computer and run without seeing through the contract that we are signed up to.
A better service?? Don't talk rot, I never had reason to complain about the service provided by BT-Wholesale before 10th March, in fact I always used to recommend Redten to my friends as I thought it was a great service. After the way all this has been handled, I wouldn't recommend either company to my worst enemy now. It is absolutely disgraceful the way WE have been treated.

Harlzter

Right something strange is afoot now I have just had 12 identical emails from "Saverstore.com" <noreplay@saverstore.com> all containing a copy of the original invoice, thanks for that!!
Dear xxx,

Please find attached your sales invoice relating to our sales order SO-10001665. The file is in PDF format and can be viewed using Adobe Acrobat Reader. If you do not have Acrobat Reader installed you can download it FREE from http://www.adobe.com/products/acrobat/readstep2.html

Your sincerely

Saverstore.com

Online Distribution
Part of Globally Limited
Unit 1 Finway

Luton LU1 1WE
UNITED KINGDOM

T: 0871 855 3000
F:
www.saverstore.com

mailto:noreplay@saverstore.com






What puzzles me is that I thought since Watford went under Saverstore and redten became seperate entities???

Also note the number contained in the email 0871 855 3000 is this yet another number we can use or has it already been posted???

Donstar

cferrism wrote: »

Hi Folks,


Wanted to check if anyone had PM'd MSE Martin since his post on this thread to see if he had any updates as didn't want to hassle the guy when he has clearly decided to do us a favour by looking into this.

Anyway that turned into more of a rant than I expected....My original point was has anyone pm'd Martin?

Yes sent him a PM on 04/04/08 - No reply.
His activity is showing as - Last Activity: Today 5:32 PM

Must be too busy on other crusades at the moment, we can only keep our fingers crossed. Not even a mention or response from Watchdog either :mad: .

Brmbaz44

Loaded wrote: »

I hope I am not misunderstanding this but don't you think that was a little silly?

No just looking at that redten logo on the usb flap put me right off.

firstclassidiot

Harlzter wrote: »

Right something strange is afoot now I have just had 12 identical emails from "Saverstore.com" <noreplay@saverstore.com> all containing a copy of the original invoice, thanks for that!!
Dear xxx,

Please find attached your sales invoice relating to our sales order SO-10001665. The file is in PDF format and can be viewed using Adobe Acrobat Reader. If you do not have Acrobat Reader installed you can download it FREE from http://www.adobe.com/products/acrobat/readstep2.html

Your sincerely

Saverstore.com

Online Distribution
Part of Globally Limited
Unit 1 Finway

Luton LU1 1WE
UNITED KINGDOM

T: 0871 855 3000
F:
www.saverstore.com

[EMAIL="noreplay&#64;saverstore.com"]mailto:noreplay@saverstore.com[/EMAIL]






What puzzles me is that I thought since Watford went under Saverstore and redten became seperate entities???

Also note the number contained in the email 0871 855 3000 is this yet another number we can use or has it already been posted???

Note the prominence given to Online Distributionm ,mortgage holder of redten, thats why they are so desperate to get the computers back--sell them refurbished through saverstore/savastore, and we have come full circle.


Well redten should shortly find out--what goes around, comes around.

We will soon get an announceent to say the OD has miraculously rescued redten at the 11th hour ( and all done before they had to publish any accounts.)


F.

MyUserNamesTaken

tooconfused wrote: »

This thread has been viewed 133825 times

Come on :money: where are you !

The MSE team are looking into it:

http://forums.moneysavingexpert.com/showthread.html?t=838897&highlight=redten

firstclassidiot

Clode must think I am gone already as have not had any of the famous flyers from them, despite them having 3 email addresses to choose from.

I did get one on the increase in debit and credit card changes in increased card retail charges of 1.6%.

That information was not of course relevent to me as I pay by direct debit which is unchaged.

Amazing; send you information you do not need but do not update you with information you do need, when everyone else is updated.

The feeling of exclusion is hovering on the horizon.

F.

Loaded

Harlzter wrote: »

Right something strange is afoot now I have just had 12 identical emails from "Saverstore.com" <noreplay@saverstore.com> all containing a copy of the original invoice, thanks for that!!
Dear xxx,

Please find attached your sales invoice relating to our sales order SO-10001665. The file is in PDF format and can be viewed using Adobe Acrobat Reader. If you do not have Acrobat Reader installed you can download it FREE from http://www.adobe.com/products/acrobat/readstep2.html

Your sincerely

Saverstore.com

Online Distribution
Part of Globally Limited
Unit 1 Finway

Luton LU1 1WE
UNITED KINGDOM

T: 0871 855 3000
F:
www.saverstore.com

mailto:noreplay@saverstore.com






What puzzles me is that I thought since Watford went under Saverstore and redten became seperate entities???

Also note the number contained in the email 0871 855 3000 is this yet another number we can use or has it already been posted???

I received an email from Tariq Sharif on 26/2/08 under the SAVERSTORE banner I thought it strange at the time because he was the person I always used to contact at Redten, now he seemed to be working for SAVERSTORE:

Tariq Sharif

t. (0)871 855 2331
f. (0)871 855 6331

e. tariq@saverstore.com

1 Finway, Luton, Bedfordshire, LU1 1WE, UK
www.saverstore.com Saverstore.com\Online Distribution is part of Globally Ltd



Then on the very bottom of the email it says:

Glabally Ltd is a limited company registered in England and Wales.
Registered number: 6083590. Registered office: 1 Finway, Luton, Bedfordshire, LU1 1WE, UK


Is Glabally LTD another Company to Globally Ltd?