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Andy_man99

I also received the email from Clode late last night.

Lets get one thing straight Clode - I'm not interested in whether or not YOU think "15Gb per month limit will prove more than sufficient for the vast majority of users" - IT'S NOT WHAT I SIGNED UP FOR!!!

I signed up to Redten's UNLIMITED service because there are 5 people in my family who all us the internet on our home network. If you think 15Gb is enough for one person, what about when 5 of us are sharing it?

And who do you think you are, telling me what I should or shouldn't have as an internet service? If I'd have wanted a 15Gb capped service I could have gone to many other suppliers - why should I be tied to a service for another 18 month +, when it doesn't meet my needs and will seriously inconvenience my whole family, simply because you and Redten have cocked it up.

What's more, your email is a clear admission that I, and all other Redten users are getting a lesser service than the UNLIMITED service we all signed up to - totally contrary to the signed agreement I have with you, particularly as you gave me no prior warning of this change of service.

The correct thing for you and Redten to do would be to hold your hands up, admit you made a mistake, and then live with it, rather than penalising innocent consumers for your own incompetence.

bobby_fudge

I got this email too at 0:00am... so what now?? they are saying that they deam this matter resolved. I don't!! how can they deem a complaint resolved without both parties being satisfied with the resolution?? (or lack of one).

does this mean that I am going to have to send my complaints letters again?

morning all ;-)

millydo

Bethyboo wrote: »

Hiya this is my first post and Im in the same boat as everyone else. I have sent letters to Clode and Redten using your templates, thanks for that. Although Ive been trying to keep up with the posts this may have already been mentioned and Ive missed it. NJP, who we now appear to be contracted with, are advertising Max Unlimited broadband for £16.95, is this not the same contract we now have except we are limited, if they are offering this to new customers how are we still limited.

Catching up with recent postings and saw Bethyboo's. I spoke with Paul at NJP yesterday (0871 4240185) He maintains that the My Account personal input to the Members Secure Area on their website is wholly that of Redten. He stresses that we are not customers of NJP or in any way contracted to them. Any contractual changes are down to Redten.

Ironside

Ironside wrote: »

So we should have got ONE MONTH'S NOTICE - despite Redten saying 14 days.

....and what did we get?

rebellion_x

mornin guys, just called clode and guess what they directed me to redten cos as far as they are concerned its all sorted and if i still have a complaint to put it in writing. when i said they still hadnt responded to previous letters he told me that there were lots of people complaining.

talk about a contradiction.

gnipper

!!!!!!. Im calling Clode at lunchtime as I never got a call back.

How can they say its resolved? It isnt.
1. We arent getting unlimited broadband.
2. We arent getting customer service.
3. We didnt get notice of proposed changes

to list but a few. No point contacting Redten - they dont answer their calls, emails, letters or anything. Clode, this is down to you, I know you are reading this so I hope you are ready for my call just after 12.

oilman5678

March_rabbit wrote: »

Started off by having a good moan about being capped at 15Gb then started suggesting that "we" need to know how many of us Redten customers there are. I quoted someones earlier post with their RBB no. on it. RBB100015** and mentioned my RBB No.100043** therefore we must number at least 3,800 if the numbers are sequential. I suggested that other people put their numbers up minus the last 2 digits for ID reasons. I also suggested people could email their numbers to deadten.com if worried about ID issues.. Redten and Clode know exactly how many of us there are, we don't. The greater our number the greater our power.

I joined Redten on January 4th,2007. No RBB 100066xx

mac0

i dont believe this either!!!
clodes letter to me about this is one of the old ones the one saying they been working closely together one and full service should resume shortly and to bear with them for a few days !!! and i can expect full detailed communication on the above in the next couple of days!!!
is that the response i get for saying they are in breach and want my contract terminated with in 14 days !!! under the stated breaches of terms lack of information and being informed in an apropriate time scale as set out in the terms and conditions ggrrrrrr this is infuriating im glad i had councilling over my temper problems when i was younger or id be running around like a headless chicken right at this point with no care to where or why!!!!

mac0

so all this waiting for this letter to come out from last week was a load of toot!!!

dafftbint123

gnipper wrote: »

!!!!!!. Im calling Clode at lunchtime as I never got a call back.

How can they say its resolved? It isnt.
1. We arent getting unlimited broadband.
2. We arent getting customer service.
3. We didnt get notice of proposed changes

to list but a few. No point contacting Redten - they dont answer their calls, emails, letters or anything. Clode, this is down to you, I know you are reading this so I hope you are ready for my call just after 12.

Thats what We all need to do. Chase Clode.

I'm now on a BT UNLIMITED SERVICE.