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rebellion_x

XTM wrote: »

Yep
Red Ten Internet

[FONT=Arial, Helvetica, sans-serif]Dear Sir [/FONT]

[FONT=Arial, Helvetica, sans-serif]Following on from your recent complaint and further to our previous note of 1st April 2008 you will now have been fully connected to the new Broadband service provided under your Redten agreement by NJP services. [/FONT]

[FONT=Arial, Helvetica, sans-serif]We understand and appreciate the difficulties you will have experienced during the transfer of service from BT to NJP services and can only apologise again on behalf of Redten. [/FONT]

[FONT=Arial, Helvetica, sans-serif]You will note that the NJP supplied broadband service is currently limited to a maximum 15GB download limit per month which differs from the previously supplied ‘unlimited’ facility provided under the BT service. [/FONT]

[FONT=Arial, Helvetica, sans-serif]We understand from Redten that this is a temporary measure introduced whilst they evaluate the recent industry concerns around illegal downloads of various forms of copyrighted media. [/FONT]

[FONT=Arial, Helvetica, sans-serif]It is currently unclear what responsibility ISP’s have in relation to the illegal downloading of these type and they are seeking OFCOM guidance on this matter. [/FONT]

[FONT=Arial, Helvetica, sans-serif]The 15GB per month limit will prove more than sufficient for the vast majority of users however if you feel that this will adversely affect your usage we would ask that you contact Redten as soon as possible to discuss your needs. [/FONT]

[FONT=Arial, Helvetica, sans-serif]We now consider this matter resolved however you can be assured that we will continue to monitor your service to try to avoid any future problems of this type arising again. [/FONT]


[FONT=Arial, Helvetica, sans-serif]Regards [/FONT]

[FONT=Arial, Helvetica, sans-serif]Customer Services [/FONT]
[FONT=Arial, Helvetica, sans-serif]Clode Retail Finance [/FONT]

seems to me that they are not actually listening to anything they are being told by the customers. two weeks of calls and letters and this is what they give us as an explanation

XTM

This is utter B***ocks,they have used a genuine concern i.e. illegal downloading and have used it for an excuse to save money by capping limits.

At the end of the day it can be seen as a legtimate excuse by the powers that be and it can't really be argued with .

If it was such a concern why did they not do this with BT ??
How is capping at 15GB proving illegal downloads ??

:mad: :mad: :mad:

muki2008

Just recived this frome clode, i am asuming that many others will have recived same email as this again looks like mass produced letter.

If they thing that the matter has been resolved as it is thay better think much harder as 15gb limit is not acceptable for anyone, and we will continue to fight this untill we get our mac codes and contracts terminated.
How funny is the part wher it says that this is a temporary measure introduced whilst they evaluate the recent industry concerns around illegal downloads of various forms of copyrighted media. I dont see any other ISP's capping their cotomers becouse of this.

NJP you have to do much better than this.


Red Ten Internet

[FONT=Arial,Helvetica,sans-serif]Dear Sir

Following on from your recent complaint and further to our previous note of 1st April 2008 you will now have been fully connected to the new Broadband service provided under your Redten agreement by NJP services.

We understand and appreciate the difficulties you will have experienced during the transfer of service from BT to NJP services and can only apologise again on behalf of Redten.

You will note that the NJP supplied broadband service is currently limited to a maximum 15GB download limit per month which differs from the previously supplied ‘unlimited’ facility provided under the BT service.

We understand from Redten that this is a temporary measure introduced whilst they evaluate the recent industry concerns around illegal downloads of various forms of copyrighted media.

It is currently unclear what responsibility ISP’s have in relation to the illegal downloading of these type and they are seeking OFCOM guidance on this matter.

The 15GB per month limit will prove more than sufficient for the vast majority of users however if you feel that this will adversely affect your usage we would ask that you contact Redten as soon as possible to discuss your needs.

We now consider this matter resolved however you can be assured that we will continue to monitor your service to try to avoid any future problems of this type arising again.


Regards

Customer Services
Clode Retail Finance [/FONT]
[FONT=Arial,Helvetica,sans-serif]Clode Retail Finance, Units 19/20 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ Telephone: 0844 844 4700
www.cloderetailfinance.com[/FONT]

XTM

From ZDNET,If they dont know how to police it then how is the redten cap at 15GB proving anything >>>>>>>>>>>


A Belgium court ruled that ISPs have to take steps to thwart peer-to-peer networks and piracy. Good luck delivering on that one.
The ruling could be significant since it sets a precedent in the European Union, but there are a few nuts and bolts to figure out on the technology side.
How exactly will an ISP turn these P2P networks off? How many customers will be alienated? And TorrentFreak raises the biggest question of all: How will an ISP determine a legal packet of data from one that infringes on a copyright? I don’t have the answers ready, but that’s OK–rest assured the Belgium court doesn’t either. It’s presently unclear how this ISP (Scarlet) is going to conform to the court’s ruling in six months. Sure a network provider can prioritize packets–say a large video file vs. a Word doc–but it not clear whether data can be examined en route.
Predictably the International Federation of the Phonographic Industry (IFPI) “warmly welcomed” that ruling. The IFPI statement comes a day after the group noted that music sales are getting hammered by piracy.
Here’s the IFPI’s take:

A court in Belgium has confirmed that an Internet Service Provider must take responsibility for stopping illegal file-sharing on its network. The ruling is the first of its kind in Europe and, since it implements EU legislation, it sets an important precedent in the fight against piracy internationally.
The judgment is warmly welcomed by the international recording industry, which has been pressing for action by ISPs to curb piracy on their networks.
The judge said that ISPs have the technical means at their disposal to either block or filter copyright-infringing material on P2P networks and gave the ISP Scarlet (formerly Tiscali) six months to implement such measures.
The judgment pointed in particular to the filtering technology developed by Audible Magic. It also referred to six other possible solutions to block the traffic of unlicensed music, which are highlighted in an experts’ report commissioned by the court. This is the first case in Europe that has examined in detail the technologies that are available to block or filter copyright-infringing traffic on file-sharing networks.
The Belgian court was ruling on a case brought by the body representing authors and composers in Belgium, SABAM, against the ISP Tiscali.
IFPI Chairman and CEO John Kennedy said: “This is an extremely significant ruling which bears out exactly what we have been saying for the last two years - that the internet’s gatekeepers, the ISPs, have a responsibility to help control copyright-infringing traffic on their networks. The court has confirmed that the ISPs have both a legal responsibility and the technical means to tackle piracy. This is a decision that we hope will set the mould for government policy and for courts in other countries in Europe and around the world.

But short of turning off access by all P2P sites it’s unclear how this ruling will be carried out. Anyone out there have a clue how an ISP could examine every packet from a P2P network, check for copyright infringements and then pass it along?

IDIOTS :mad: :mad: :mad:

rebellion_x

XTM wrote: »

This is utter B***ocks,they have used a genuine concern i.e. illegal downloading and have used it for an excuse to save money by capping limits.

At the end of the day it can be seen as a legtimate excuse by the powers that be and it can't really be argued with .

If it was such a concern why did they not do this with BT ??
How is capping at 15GB proving illegal downloads ??

:mad: :mad: :mad:

well that was my point with redten, why was it not a problem with bt? also how can they legitimately check what is and isnt a legal download? i had been told that only around 8 or 9 people were causing concern when i spoke to redten, me being one of them allegedly. just another poor excuse. i spoke to ofcom regarding this and they were unaware of any legislation that was in effect regarding this issue. is this why we were all given fixed ip addresses to make it easier to track once we were moved to njp???

incredibledisc

cageyr wrote: »

Rbb100014** (range so far 100014** - 100066** = Nov06 - Jan07)

Nov 2006

RBB100034XX Nov 2006

XTM

This temporary measure could go on as long as redten like with that excuse ,because this issue has no definitive solution so they can claim they are 'still unsure of where they stand on the piracy ruling'.

No solution to a problem means no end to the 'protective measures'.

rebellion_x

XTM wrote: »

This temporary measure could go on as long as redten like with that excuse ,because this issue has no definitive solution so they can claim they are 'still unsure of where they stand on the piracy ruling'.

No solution to a problem means no end to the 'protective measures'.

my understanding is so far there is no piracy ruling for them to evaluate.

Harlzter

Does anyone know how much of the 15GB watching say an hour of BBC iPlayer would use? Just to assess just exactly how this limit affects us and possibly use it in our arguments?
After all this would look like any other p2p traffic but is in fact legitimate! See my poinT????

mac0

so whats all ya points it dont matter why they say it has been done the fact is they broke our agreements by limiting the service changing over without prior knowledge or warning and also with false advertising breaching privacy laws by handing over our details with out prior warning or knowledge also by the non existence in customer services also the what happened to the company who is supposed to be the warranty section and also and above all they changed the terms and conditions with no prior warning or notice stick to what they have breached on in eyes of the law they are the most valid points we have and they are all the ones that will release us from our contracts with both said companys they are both responsible for all of them redten for doing so and clode for not making shure the companys they are doing buisiness with are complying to the laws stated !!!! and hmmm as in isp they canolny monitor your traffic at the moment if it has been asked to be monitored by the police or such copyright organisations thats the only time they can intrude into your privacy and if they have been asked to do that then its not thier concern but the athorities to chase you that letter means nothing and is totally irrelavent well if thats what they are saying then im sorry none of what is written there applies to what im complaining about i suppose its see them in court!!!
and for the record ive still not recievied any mails so why am i being left out ive tried to be nice with them now i suppose its get tough and stop playing ball .