Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

gnipper

Copy sent to Ofcom as requested.

nedmundo

gnipper wrote: »

Just had a call from the Mrs - have now received the same badly worded, gramatically incorrect letter that a few people here have received.

Just to bear with them a couple more days.

Nope, sorry, you can swing for it. Im off and I will now be calling them every day until I get a response.

Which letter is that?
I have received nothing.

gnipper

It seems to be a copy of the email that some people here received. Not updated and the grammar is terrible "I pleased to inform you". Really?

Have you lodged official complaint with Clode? Interestingly the letter is dated the DAY they received my official complaint. If they think I will be fobbed off with a standard letter they can think again.

essex_zx7r

RonJK wrote: »

More info for all.

Just spoke to OFCOM again. I have requested on this forum that everyone put in a complaint with them just to get a reference number. If you have'nt maybe this will change your mind.

http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ocases/open_all/cw_946/

This link is what happened to Prodigy for failure to provide a MAC. I hope you reading this REDTEN a £30,000 fine was imposed by OFCOM:T. Now I have just sent my letters today. I have given them a month to return my service to the one that I have paid for as yet they have failed. They now have until the 14th of this month to provide me with my MAC and terminate the credit agreement.

For everyone who has sent a letter to REDTEN can you send an email copy to OFCOM [EMAIL="macevidence@ofcom.org.uk"]macevidence@ofcom.org.uk[/EMAIL] in the subject line put your reference number if you have already registard a complaint. OFCOM asked if I could put this here as they can not use this site as evidence against REDTEN. More waiting but hopfully REDTEN will start to answer some of us.

Iam also checking with citizens advice as to appling chares for comunication with REDTEN. As you would get a charge for the bank sending a letter to you, you can use this as well. To send a repaet letter you can charge them so I have been told by someone who was in a similar situation.
If true I will post or if anyone else finds out they can.

Will speak to you all again soon. Sorry if I have repeated any info but this thread is getting big.

Just sent mine off, plus I also requested a MAC in February from RedTen before this all started and they didn't bother to respond to that either.

essex_zx7r

Another number for RedTen to save listening to the dreadful music
0208 8105244 sent anonymously to http://www.deadten.com

jaypee638

gnipper wrote: »

Copy sent to Ofcom as requested.

Likewise sent them copies for RT, Clode and NJP, online, also sent them copies by snail mail last Friday.
:beer:

gnipper

Rather oddly just had 2 email read receipts from Clode for emails I sent them AGES ago. I hope something is afoot.

JamieM

Hello,

I've just put my versions of letters I will be sending to Clode and Redten on the deadten website. Hope they look OK. As a later customer I signed up for a PC and Broadband package so I have told them I am interested purchasing the second hand computers off them for the current fair market value. I don't have very high hopes of recieving timely response from either company though!

JamieM

jaypee638

gnipper wrote: »

Rather oddly just had 2 email read receipts from Clode for emails I sent them AGES ago. I hope something is afoot.

Yep 12 inches :rotfl:

On a serious note lets hope
:beer:

nedmundo

JamieM wrote: »

Hello,

I've just put my versions of letters I will be sending to Clode and Redten on the deadten website. Hope they look OK. As a later customer I signed up for a PC and Broadband package so I have told them I am interested purchasing the second hand computers off them for the current fair market value. I don't have very high hopes of recieving timely response from either company though!

JamieM

They look fine to me. I've just found an original letter from Redten dated 13th Nov 2006 in which it clearly states that the PC is free. I'm just waiting for the tippex to dry and then I'll scan and post it on Deadten.