Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

millydo

Just glanced at the T & C's now published by Redten in the NJP Members Secure Area. Horrendously long and complex, don't recall seeing anything like this before in connection with my contract with Redten. Could take a bevy of solicitors a week to sort it out! Says these amendments were made as of 4th February.
What should we make of the clause: 'Ownership of the goods and services shall not pass to you until the Supplier has received all sums due'. If Redten/Clode consider the provision of broadband as a service (@ £19.99 a month in my case) it reinforces their stand that we are locked into their contract even if the PC is regarded as free.

Kevindowns wrote: »

>

:j This was copied via the new T&C on NJP page that appeared Tuesday evening and following links (for old customers?). These seem to apply to all the existing customers even though they have been revised.

Reading bits of conditions implies that connection is still via BT - no mention I could find of NJP. Strange!

Other parts I'm sure would constitute an unfair contract - They can now give 14 days notice (in writing) of changes which may be to our detriment and we may be able to give 10 days notice terminating contract to expire before the 14 days is up. - Never go on holiday again or even take a long weekend break!

http://www.redteninternet.com/pdf/Redten_terms_and_conditions.pdf

:mad: 19.2 </B>

Ownership of the goods & services shall not pass to you

until the Supplier has received in full (in cash or cleared

funds or signed commitment by the customer to pay via
the monthly direct debit plan) all sums due to it in respect
of:
a) the goods & services, and
b) all other sums which are or which become due to the

Supplier from you on any account.





<B>

:mad: 12.10 </B>

If at any time our Broadband supplier ceases to provide

services that we are unable to continue to provide any of

the Services to you, we shall seek alternative to provide and
you will then need to transfer to the new Broadband supplier.
We will not be liable for any costs incured by yourself during
this process. You will continue to pay the monthly charges

for PC/hardware you have purchased.

Seems to contradict!

Even so if it now is for goods and services it means you can't have one without the other, therefore If either one is missing the supply is incomplete and we still don't have unlimited Broadband

5.9 The PC is supplied by us for you to use whilst you are a

Customer of Redten. The PC will remain the property of
Redten until the 3 year Contract has expired; at this point

the PC becomes your property.

Surely this must have been picked up before - they can't expect you to pay for something that isn't yours.

hamish72_2

Redtens terms and conditions have changed so often since they started that I doubt if anyone other than recent "idiots" as opposed to old idiots like myself, will not know what there conditions really were ???

bobby_fudge

I was going to contact this site and tell em what has been going on, don't have the time at the moment but anyone else go for it, it may give RT some bad press.
see also the Fast4 article about 24mb BB

http://www.!!!!!!!!!!!!!!!!!!!!!!!!!/

bobby_fudge

the was doubleyoudoubleyoudoubleyoudot.broadbandwatchdog dotcodotuk

hamish72_2

odd url ? that one or was it edited by anon

bobby_fudge

hamish72 wrote: »

odd url ? that one or was it edited by anon

dunno, it wouldn't accept the url for broadband watchdog

Simmydog9

I am really grateful for the efforts of nedmundo in formalising letters to express the precise circumstances under which many Redten customers find themselves. It may be that the sheer weight of numbers with identical complaints will convince someone that we are not all professional moaners. Since March 10th I have experienced very poor or more often, non-existent service from Redten as far as Broadband is concerned and have only just recovered my email this morning. Right from day one I attempted to properly address the different people concerned with letters and telephone calls. I found Clode Retail Finance to be pleasant, but clueless as to the way things might turn out for everyone and was reminded that if I failed to pay my direct debit (I had immediately informed them that I was cancelling my DD because I had no intention of paying for any service, or portion of service that I was not receiving) then I was exposing myself to the risk of a debt recovery service, damaged credit rating and potential legal action.
It seems to me that a rather cute system had been established by those company's who would answer their 'phones by deflecting all complaints back to Redten who were impossible to contact, I found. I include NJP and Clode.
As soon as I received the MAC code from the original BT Wholesale message, I attempted to use it by reaching agreement with SKY for a new service and thought that all had been processed properly well within the 7-day cut-off period. After three days SKY contacted me to advise that my phone line had been 'tagged' by Redten and effectively blocked and therefore my order had been summarily cancelled. Following several conversations with Ofcom I had been told that it was an industry requirement for all ISPs to provide a MAC code to any customer properly requesting one within a mandatory 5 day period. Needless to say I am still waiting.
Upon reporting this failure to comply to Ofcom, I was further informed that Ofcom had felt obliged to serve a statutory notice upon Redten in which they (Ofcom) were required to give 28 days notice of their intention to 'do something'. So much for the 5-day non-compliance by Redten!
So here am I, along with many others, being saddled with a communications company that refuses to communicate, a most unsatisfactory service, a threat of a debt-recovery process, a complete inability to switch ISP because my line has been tagged, a pc that was free at the time of ordering, regardless of what Redten may now claim which is faulty and about which I cannot complain because no-one answers the phone or email, what appears to be a toothless tiger in Ofcom and a general feeling of complete and utter frustration.
Is there not some way that a number of people who find ourslves in this position can gather together to both jointly defend the position in which we find ourslves and simultaneously go on the attack to permit us to get our ability to switch providers re-instated? It seems to me that this a) could be very cost effective b) create sufficient pressure for Redten to be either compelled to issue new MAC codes to anyone who requests one or have an authority (Ofcom?) override Redtens stance and issue MAC codes themselves. As it is we are all just waiting to see what Redten feel like doing, it seems to me. This is so frustrating!

bigbscan

It may have taken 34 minutes of waiting with terrible music, but someone on the sales line actually answered! 0844 482 0000

I've managed to request my MAC code and give them new contact details.

I've been promised an email and a telephone call when they have it.

Does anyone know how long it takes to generate a MAC code?

I'm not holding my breath.....

colderuk

bigbscan wrote: »

Does anyone know how long it takes to generate a MAC code?

A few minutes if not quicker i got mine yesterday and they phoned me back with it which i have to say suprised me.

bigbscan

So there is hope of escape sometime soon! Thank you!