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Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!
Comments
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Just to update you all--
My first letters to them were delivered by 27.3.2008
My second lot were delivered on 1.4.2008
Guess I'll need to give them to Monday to supply me with mac code and response.
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ur Strengths:
Redten Internet’s key strengths lie, not only in its new and innovative approach to broadband provision, but in its ability to bring together complimenting services and technologies from some of the world’s leading communications and IT companies.
• Broadband:
As its broadband provider, Redten has chosen to utilise BT Wholesale/Cable&Wireless/Tiscali networksto obtain the best service, and it’s not hard to see why. With a population coverage of over 99%, the companies collectively have invested over £15 billion in developing its award-winning broadband infrastructure, which is one of the most reliable and robust in the world. Some of the exchanges we utilise already support download speeds of up to 24Mb*. The ability to automatically upgrade our customers to faster broadband for no additional charge is a key reason why Redten Communications chose to work with these key partners.0 -
three of my letters have been recieved all accept one to the cowbridge road address which was sent on 14th march !!!0
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aScottishBloke wrote: »Go on Benji, elaborate, you know you want to :j0
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Letter sent this afternoon to Redten in Docklands and to the MD in Reading:
Mr B.Gulzar 02/04/08
Director & Secretary
Redten Communications Ltd
23 Castalia Square
Docklands
London
E14 3NG
Ref: RB*********
Sent by recorded delivery.
Dear Sir,
I am a customer of Redten Communications Ltd. I originally made an agreement with yourselves, for you to provide unlimited broadband internet access of up to 8mb/s for 36 months, including the provision of a free PC and a free upgrade to a 24 mb/s service as it became available, all clearly stated in your marketing and advertising. Until recently, the service provided has been satisfactory. Then:
Without warning, on Monday, 10th March, on connecting to my service, I was presented with a ‘walled garden’ message from BT stating that my service had been removed due to non-payment to BT Wholesale by Redten or because Redten had ceased trading.
On Saturday 15th March, I received a letter dated 12th March informing me that NJP would be providing my broadband internet services.
On Wednesday, 19th March, my broadband internet service was reconnected, using NJP services as the provider. This new service initially had a bandwidth limit of 2Gb, rising to 5Gb and then yesterday to a 15Gb limit. I have also been informed by NJP services that there will be no free upgrade to an unlimited 24mb/s service when that becomes available.
I would like to draw your attention to your terms and conditions, some of which which I quote below:
4.1 We will endeavour to ensure that the Service provided under these Terms & Conditions shall be provided using reasonable skill & care. Whilst we will also endeavour to provide you with a fault free service, we cannot guarantee this – as third party companies may provide the Networks which permit you to access the Service and because of this we cannot be liable for any faults that may arise with these Networks and neither can our network provider.
7.5 Further to the above clause (clause 7.4) you agree that we may apply limits to your use of any Service, which we provide. We may do this for various reasons including, without limitation, if your use of the Services is not appropriate or fair or affects (or may affect) other users enjoyment of the
Service or is significantly different from the usage that we would expect from a typical consumer user. Other than as set out in clause 7.4, we will not apply a limit without giving you prior notice, but if we do so, you should be aware that this could result in us imposing on you: limits of access to services; or charges for usage which we regard as being beyond a ‘fair’ use of the Services.
12.10 If at anytime BT ceases to provide services to us such that we are unable to provide any of the Services, to you, we may immediately terminate our Contract with you. You will be given the option of retaining the PC, with no refund or cancellation of any finance agreement; or returning the PC and recei ving a refund for whole months remaining or cancellation of the credit agreement as applicable.
12.12 Should we increase the Charges or make any Contract modification , which is likely to be of material detriment to you we shall provide you with 14 days written notice and the increase or modification will take effect from the end of that period. If this occurs you may be entitled to terminate your Contract by giving us written notice detailing the proposed modification at any time on providing us with 10 working days notice, such notice to expire before the price increase or detrimental contractual modification takes effect.
21.2 The supplier will take all reasonable precautions to keep the details of your order and payment
Secure but unless the supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
I am holding your company in breach of contract because:
1.[FONT="] [/FONT]You have patently not endeavoured to ensure that the service under the terms & conditions has been provided using reasonable skill and care.
2.[FONT="] [/FONT]You have applied a limit to my service without giving me prior notice of, of any description.
3.[FONT="] [/FONT]You are unable to provide a service of unrestricted broadband internet access and I have not been given the options outlined in 12.10.
4.[FONT="] [/FONT]You have made a contract modification which is most definitely of material detriment to myself, without giving me 14 days written notice.
5.[FONT="] [/FONT]You have not taken reasonable precautions to keep the details of my order and payment secure, as my card details have appeared on the NJP members page, without any notice to or permission from myself – an action that is very serious.
6.[FONT="] [/FONT]My service is no longer for unrestricted broadband access, something which I originally signed up for and am still paying for via Clode Retail Finance Ltd. Whilst not mentioned in the terms and conditions, it was clearly offered in your original advertising, along with a free PC and upgrade to 24mb/s, which I am not getting.
I require you to forward my MAC code, send written confirmation to myself of the ending of this agreement without any financial penalty, inconvenience & adverse credit rating effect to myself and settle any financial issues that you have directly with Clode finance within 10 days of receipt of this letter. Should this not be forthcoming, I will be left with no option but to escalate the matter through the proper channels.
I look forward to hearing from you.
Yours Sincerely.
***************Beware the character seeking personal gain masquerading as a moral crusader.
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And a letter to Clode - My patience has run out!
The Managing Director/Operations Director 02/04/08
Clode Retail Finance Ltd
19-20 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
Ref: Account *******,
Dear Sir/Madam,
I am a customer of yours and Redten internet, who took out a Fixed Sum Loan Agreement with yourselves in November 2006 for the amount of £19.99 per month for 36 months. The original agreement was for a 3 years unlimited broadband connection of up to 8mb/s with free PC and a free upgrade to 24mb/s service when it became available, as clearly stated in Redten’s marketing and advertising, and also with any delivery documentation. Until recently, the service provided was satisfactory.
On Monday, 10th March, on connecting to my service, I was presented with a ‘walled garden’ message from BT stating that my service had been removed due to non-payment to BT Wholesale by Redten or because Redten had ceased trading.
On Wednesday, 19th March, my broadband internet service was reconnected, using NJP services as the provider. This new service initially had a bandwidth limit of 2Gb, rising to 5Gb and then yesterday to a 15Gb limit. I have also been informed by NJP services that there will be no free upgrade to an unlimited 24mb/s service when that becomes available.
Clearly, this limited service is not what I originally agreed to. A limited bandwidth broadband service is not unlimited by any definition. This restricts my families enjoyment of using the Internet and as a product/service, is clearly not fit for the intended purpose and is of unsatisfactory quality. It has become apparent that Redten do not intend to honour the agreement to provide the above services
As your company forwarded the monthly instalments to Redten in advance, you have a joint liability under the Consumer Credit Act 1974, which I’m sure you are well aware of, as the goods/services paid for under this agreement are unsatisfactory and the contract is not being fulfilled. Specifically, you had a duty to retain good governance over the financial arrangements to me, when you agreed to supply Redten with such credit facilities. Redten and it’s directors and their subsidiaries have consistently traded as dormant companies, preventing proper scrutiny of their accounts. I was entitled to rely on you through our agreement to ensure that my monthly repayments to you, provided a product/service which was not put at risk, or material alteration.
As you are jointly liable for the above forementioned breach of contract to supply goods/services as originally defined, on commencement to my agreement with yourselves and Redten, I am holding you in breach of contract. Therefore, wiithin 10 days from receipt of this letter, I require you to:
Cancel my agreement with you to provide a direct debit of £19.99 to yourselves for the term remaining. This is to be done with confirmation in writing to myself, without any penalty and without any adverse effect on my credit record.
Should this not be forthcoming, I will be left with no option other than to escalate the matter through the proper channels.
It is now your responsibility to seek redress for the funds, which you advanced to Redten at the beginning of the agreement. I look forward to hearing from you.
Yours Sincerely,
************.Beware the character seeking personal gain masquerading as a moral crusader.
:beer:0 -
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oilman5678 wrote: »I have just read the following in Computeractive, (issue 264, page 6, 3rd-16th April).
"Internet service provider (ISP) Redten has criticised BT for pulling the plug on its broadband service last month which left customers without an internet service for 10 days.
The ISP ,which provided a computer with some of its packages,said it had asked BT to give it this time to move its services over to another broadband wholesaler,NJP.This has now happened and Redten customers are back on line,but the ISP'S managing director,Baber Gulzar said BT's actions were unfair on its customers."We are involved in a contractual dispute with BT and were in the process of negotiating a move to NJP and asked it for time to do this:BT should not have involved the customers in our dispute",he said.
He agreed that BT claims Redten owes it money but said while it is prepared to negotiate,the matter is more complex.BT said it had given Redten a month's notice.NJP,which owns ISP's including fast4net,said that Redten pays for it's lines in advance.This means it foresees no problems continuing to provde it with broadband.
However, after last month many Redten customers who signed up for one of the packages offering a computer are unclear about their legal standing.
Mr.Gulzar told us these customers were not contracted to the broadband service,but would have to pay for their computer."There is a misunderstanding that the computers are free.They are not - the three year
finance deal people sign up for is to pay for a computer and the broadband is effectively free",he said.
BT gave redten a months notice--thats the 10th February --well done:
thats more than redten gave its customers --no notice
pays a month in advance to NJP --therefore paid in 10th February --
why no service to 19.3.2008.
why limited then if there was advance knowledge by redten --still
advertising unlimited on internet.
methinks he misunderstands --we paid upfront for always on unlimited
fast internet incidently ( Mr Gulzar says that only 1% of customers
appear to be using excessive? downloads and therefore may be
breaching fair use policy. ) one has to ask was their response to that
and is their response to that reasonable in cutting off everyone's access?
Doubt if too many companies and courts would agree with that.---
especially when compared to other providers for the same price
internet access. ( definition of broadband --always on fast internet
access )
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has anyones recorded letters to clode and redten been signed for, ours where sent fiday and still showing as unsigned for!!!!
Hi Harltzer
Yes, I was getting a bit despondent as mine hadn't been signed for, but it's on the Royal Mail website now. Not holding my breath for a response though.....
Good luck!!
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Very well done, nedmundo and thanks for posting it. It will help others who find it difficult to put their thoughts and complaints into the right words.
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