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Comments

  • oilman5678 wrote: »
    Anybody got the email address for customer services at Clode? I've already sent them a registered letter requesting a MAC code, but as the REDTEn email system is not working I've got a new email addresss with Yahoo which I want to send to Clode.

    Sent you details to private message, put for the attention of the Managing Director on your email.

    regards
    F.
  • you can also just send it to loans at cloderetailfinance and title for the immediate attention of the managing director / re. sec 75 CCC 1974.
  • that should be cloderetailfinance.com
  • snorker
    snorker Posts: 47 Forumite
    I have just phoned clode for a copy of my statement as I need this to enter into my paperwork for the small claims court. Trying to build up a full case without missing anything. I have copies of the two letters written to Redten and Clode. I have copies of my origional order and details of what has been going on since this debacle started on the 11th March.
    If anyone can think of anything else required that would be gratefully noted.
    I will be writing another letter next week informing Redten/Clode of my move to the small claims court as they are unhelpful or unobtainable and are stalling any information supplied to cover themselves.
    1. sales at redteninternet.com
    2. sales at cloderetailfinance.com
    3. loans at cloderetailfinance.com
    4. care at redteninternet.com ( people have said no response to this --clode has advised using sales at redteninternet.com --dont know if this is reliable information as I have had no response from any source other than my initial complaint on the 11.3.2008 and telephone subsequently. --all recoorded letters and emails have remained unanswered --despite my personal email being printed on each piece of correspondence. )
    Hope these are helpful--they are the published contact emails for both companies.

    F.
  • snorker wrote: »
    I have just phoned clode for a copy of my statement as I need this to enter into my paperwork for the small claims court. Trying to build up a full case without missing anything. I have copies of the two letters written to Redten and Clode. I have copies of my origional order and details of what has been going on since this debacle started on the 11th March.
    If anyone can think of anything else required that would be gratefully noted.
    I will be writing another letter next week informing Redten/Clode of my move to the small claims court as they are unhelpful or unobtainable and are stalling any information supplied to cover themselves.

    Dont forget the BT notice, and copies of info from NJP and screen shots from you account info etc.

    The advert you responded to is important etc etc --the company info about changes of addresses and notifying us is important too.

    F.
  • gnipper
    gnipper Posts: 301 Forumite
    1. sales at redteninternet.com
    2. sales at cloderetailfinance.com
    3. loans at cloderetailfinance.com
    4. care at redteninternet.com ( people have said no response to this --clode has advised using sales at redteninternet.com --dont know if this is reliable information as I have had no response from any source other than my initial complaint on the 11.3.2008 and telephone subsequently. --all recoorded letters and emails have remained unanswered --despite my personal email being printed on each piece of correspondence. )
    Hope these are helpful--they are the published contact emails for both companies.

    F.

    Doesnt bode well for me that your recorded delivery letters have been unanswered. Only serves to wind me up even more. I have put my name, address, telephone number (day and evening) and a reliable email address on the letters so no way can they say they couldnt get hold of me.

    I can see what will happen here - im going to end up having to issue court summons on them both for breach of contract. Grr. thats annoying.

    Still, at least they will have little defence as I can prove I have given them more than reasonable time scale to respond.

    COME ON CLODE - WHATS TAKING SO LONG? IM A CUSTOMER - GET ME OUT OF HERE!!
  • Harlzter
    Harlzter Posts: 75 Forumite
    has anyones recorded letters to clode and redten been signed for, ours where sent fiday and still showing as unsigned for!!!!
    :mad::mad: Deadten Victim - Seeking Justice at Any Price :mad::mad:
  • colderuk
    colderuk Posts: 218 Forumite
    Finally got my Mac code just used it with BE so hopefully it will go through.
  • McMikes
    McMikes Posts: 71 Forumite
    Harlzter wrote: »
    has anyones recorded letters to clode and redten been signed for, ours where sent fiday and still showing as unsigned for!!!!

    thats weird, I've sent a letter on 26 and royal mail website still says - come back later.
    I've sent it to 307-315 cowbridge road. CF5 1JD

    anyone else?
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