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nedmundo

Word Up Colderuk.
How do these people sleep at night?

rebellion_x

last week i spoke to clode as they are jointly responsible and asked why they couldnt terminate contract and then chase redten for any money due, it seems like this is too much like effort for them so thats why they are keen for us to pursue redten.

muki2008

Hello everyone, this is my first time to be able to post here because the email to activate my membership didnt come untill last night which is more than one week since i registred.
I have recived the following email today from clode.


Red Ten Internet

[FONT=Arial,Helvetica,sans-serif]We appreciate that you have been experiencing difficulties over recent weeks with your Broadband Access from Red Ten following the recent transfer of service from BT to NJP.

All parties have been working closely to resolve these issues and I pleased to confirm that agreement has been reached on the way forward and we expect full service to resume very shortly.

In addition to the provision of a full broadband service we also expect to see the launch of a new customer service line to help with any questions you may have.

I understand your frustration in this matter however I would ask you to bear with us for a short while longer as you can expect further detailed communications on the above in the next couple of days.

Regards

Customer Services
Clode Retail Finance [/FONT]
[FONT=Arial,Helvetica,sans-serif]Clode Retail Finance, Units 19/20 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ Telephone: 0844 844 4700
www.cloderetailfinance.com[/FONT]



What i like to know, and i am not sure, that if this is a reply to my email sent to them couple of days ago or is it a random letter sent to everyone?
even though this email doesent realy tell us what we realy want to know, but one thiong is for sure that they do agnoledge theyr responsibility to the matter.

I can also say that i have sent recorded letters of complaints to redten and clode and they have all been recived apart from one:

1- Letter to clode funding ltd 19-20 neptune court Vanguard way cardiff CF24 5PJ sent on 31 march recived and signed for on the 01 aprill.

2- Letter sent to Redten communications ltd 23 Castalia square london e14 3ng sent on 31 march recived and signed for on 01 aprill.

3- Letter sent to redten commun. ltd 13 Ganton street London W1 9BL sent on 31 march recived and signed for on 01 aprill.

4- Letter sent to Redten commun. ltd 1Finway Dallow road Luton LU1 1WE Is being returned back to me as it culd not be deliverd.

rebellion_x

muki2008 wrote: »

Hello everyone, this is my first time to be able to post here because the email to activate my membership didnt come untill last night which is more than one week since i registred.
I have recived the following email today from clode.


Red Ten Internet

[FONT=Arial,Helvetica,sans-serif]We appreciate that you have been experiencing difficulties over recent weeks with your Broadband Access from Red Ten following the recent transfer of service from BT to NJP. [/FONT]

[FONT=Arial,Helvetica,sans-serif]All parties have been working closely to resolve these issues and I pleased to confirm that agreement has been reached on the way forward and we expect full service to resume very shortly. [/FONT]

[FONT=Arial,Helvetica,sans-serif]In addition to the provision of a full broadband service we also expect to see the launch of a new customer service line to help with any questions you may have. [/FONT]

[FONT=Arial,Helvetica,sans-serif]I understand your frustration in this matter however I would ask you to bear with us for a short while longer as you can expect further detailed communications on the above in the next couple of days. [/FONT]

[FONT=Arial,Helvetica,sans-serif]Regards [/FONT]

[FONT=Arial,Helvetica,sans-serif]Customer Services [/FONT]
[FONT=Arial,Helvetica,sans-serif]Clode Retail Finance [/FONT]
[FONT=Arial,Helvetica,sans-serif]Clode Retail Finance, Units 19/20 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ Telephone: 0844 844 4700 [/FONT]
[FONT=Arial,Helvetica,sans-serif]www.cloderetailfinance.com[/FONT]



What i like to know, and i am not sure, that if this is a reply to my email sent to them couple of days ago or is it a random letter sent to everyone?
even though this email doesent realy tell us what we realy want to know, but one thiong is for sure that they do agnoledge theyr responsibility to the matter.

I can also say that i have sent recorded letters of complaints to redten and clode and they have all been recived apart from one:

1- Letter to clode funding ltd 19-20 neptune court Vanguard way cardiff CF24 5PJ sent on 31 march recived and signed for on the 01 aprill.

2- Letter sent to Redten communications ltd 23 Castalia square london e14 3ng sent on 31 march recived and signed for on 01 aprill.

3- Letter sent to redten commun. ltd 13 Ganton street London W1 9BL sent on 31 march recived and signed for on 01 aprill.

4- Letter sent to Redten commun. ltd 1Finway Dallow road Luton LU1 1WE Is being returned back to me as it culd not be deliverd.

as far as im aware its a mass email to try to appease and give people the impression all is going to be normal.

colderuk

rebellion_x wrote: »

as far as im aware its a mass email to try to appease and give people the impression all is going to be normal.

Look into my eyes, the eyes, the eyes, not around the eyes, don't look around the eyes, look into my eyes. [click] You're under! Redten are a great internet company and have great customer care,Clode are brilliant and reply to all enquiries in a prompt manner.

mac0

dont be fobbed off they have been in serious breach of contracts dont matter what they do from now they are trying to not have to go to court continue and dont except nothing they say or do as we all have been in the right and all that were not even given the chance of cancellation by proir notification and the like of service being changed and contract terms and fiar usage policy blah blah blah we have the right to cease and cancel and to be compansated from that day with mac code provided promptly and also them handing over our details and sarting us in the contract with njp have seriously breached our privacy and their own terms in their own contracts about any such changes it doesnt even matter if they give back unlimited now either!!!! chase them all the way for contract termination under such things its our right by law and they must follow the law just like any other company have too they are not superior beings and cant do this to human beings!!!

rebellion_x

mac0 wrote: »

dont be fobbed off they have been in serious breach of contracts dont matter what they do from now they are trying to not have to go to court continue and dont except nothing they say or do as we all have been in the right and all that were not even given the chance of cancellation by proir notification and the like of service being changed and contract terms and fiar usage policy blah blah blah we have the right to cease and cancel and to be compansated from that day with mac code provided promptly and also them handing over our details and sarting us in the contract with njp have seriously breached our privacy and their own terms in their own contracts about any such changes it doesnt even matter if they give back unlimited now either!!!! chase them all the way for contract termination under such things its our right by law and they must follow the law just like any other company have too they are not superior beings and cant do this to human beings!!!

damn rite, i couldnt agree more

nedmundo

They're not the messiahs - they're very naughty boys!

nedmundo

I wonder what MSE Martin has managed to come up with?

leybald

Anyone know if Martin Lewis or his team have offered any advice or made any enquiries on our behalf re Redeten/Clode?