Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

firstclassidiot

Ironside wrote: »

Just to clarify dave_allen77:

We have a contract with Redten AND we have a contract with Clode.

But if Redten breach the contract we have with them, we have further protection afforded by the contract we have with Clode.

If you look at your Clode contract above the box in which you signed and dated - it's there in black and white:

The Consumer Credit Act 1974...gives you a number of rights:
It
2) If You received unsatisfactory goods or services paid for under this agreement You may have a right to sue the supplier; us or both.

3) If the contract is not fulfilled, perhaps because the supplier has gone out of business, You may still be able to sue us.

Now you see the importance of the broadband being paid for under the Clode agreement. That is why MR Gulzar is trying to squirm a way out by saying there has been a misunderstanding, and the broadband is free. If the broadband is deemed to be free, we are not paying for it under the Clode agreement - and Clode have no liabilty to us for the broadband service.

It was reported on this thread this is what Clode have said in the past - that the finance is for the PC only. This is the way they are running.

They are on a hiding to nothing with that one----no where does it say free broadband in any of their documents but it does say free pc in a whole number of places.

Indeed their own contract terms talk of primarilt the provision of the broadband service and if its not maintained you can claim for the unused part. Clode also talks of the provision of their broadband in their terms.

And in your confirmation of the offer it makes it very clear that you cannot get broadband until you've signed the agreement to pay for it.

F.

dafftbint123

I Did my recorded delivery letters Yesterday.

I did leave it open on how they respond.

I did mention the fact that I've done nothing wrong. It was the internal affairs of redten that caused this mess.

You dont even have to quote the applicable laws really. They know what they have to do and the time scales that they have to do them in. After seven working days, you do another recorded letter. I expect clode will respond but as for redten I guess they wont bother.

Either way when you send by recorded delivery you can show the courts what action you have taken to resolve this matter.

PS i'm back up to normal speeds!

Dont waste your bandwidth! Use it to empower yourself against this misconduct of consumer rights!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I shall go forth and surf at speeds unknown to mankind! Well, Redten Customers!

RonJK

firstclassidiot wrote: »

Hi

Just checked the NJPServices account panel.

We are still on the Home lite package of a 5GB usage and I suspect w will be on that until the 11.4.2008 when you will be

F.

I have just back in after a busy day and got straight back on line. I have checked and my counter has been reset and now there is a 15GB limit on my conection. Anyone else got the upgrade/downgrade to service, still not unlimited though.

dafftbint123

firstclassidiot wrote: »

I agree with this; I was took out a mobile contract for 12 months and was supposed to get 6 months free. Once signed up I discovered that the second 6 months wasnot free but you had to use another 6 months and claim the money back after the second month and on a monthy basis to get your " free rental ".

I made a claim that that was not fair--got fobbed off that they had to introduce that because of the numbers claiming.

So I faxed the Chief Executive and watchdog using 2 inch high letters written with felt tip pen. ---I had my refund in 10 days and watchdog did a whole couple of programmes on it and housands eventually got their money back without having to go through the monthly saga.

So plenty of actions still to be taken.

F.

Indeed!

Don't be fooled. I'm still going to get out and release myself of redten.

You can't trust them.

Please dont give up.

Ironside

firstclassidiot wrote: »

They are on a hiding to nothing with that one----no where does it say free broadband in any of their documents but it does say free pc in a whole number of places.

Indeed their own contract terms talk of primarilt the provision of the broadband service and if its not maintained you can claim for the unused part. Clode also talks of the provision of their broadband in their terms.

And in your confirmation of the offer it makes it very clear that you cannot get broadband until you've signed the agreement to pay for it.

F.

Agreed F,

I cannot see any Court in the land agreeing with them if that is what their defence is going to be. We are onto it. We have amassed plenty of evidence from advertisements to invoices - we got it covered :cool:

leybald

Back on at good speed, 15gb cap?

Upload 356Kbps
Download 4728Kbps

Still not happy and want out from these cowboys, 15gb is not unlimited broadband.

ChrisChaos

Mines been reset as well and I've now got the 15Gb limit as well, it's a bit better but it's not good enough, it's supposed to unlimited.
Still not getting any emails though, which is pants tbh.
Can anybody send me a copy of early contracts/t&c's from deadten as I can't find mine yet, can only find clods one showing broadband & pc package

Ironside

firstclassidiot wrote: »

So I faxed the Chief Executive and watchdog using 2 inch high letters written with felt tip pen.
F.

LOL...I like your style F :rotfl:

firstclassidiot

I am sure that attempting to continue to misrepresent their service and their contract is a double unlawful act on top of misrepresnting in the first place.
If they are now trying to say that they meant that actually the broad band service was free and they were really signing you up to pay over £700 for a £300 PC which they said was worth £500, then clode really have failed in their financial governance.

This is more of a problem for them because the link for ordering the service was on the page saying the exact opposite to what they are trying to say now, and if what they are trying to say now was really true then clode must have known they were misrepresenting the goods and service and thereby breaching the CCA and the ASA and they would be in dead stook because they are governed by the Finance Act --lot more teeth and consequences than OFCOM or the CCA.

ldavies83

I've got 15gb usage, but still limited to 25k speeds