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ldavies83

anyone phoned NJP to say usage been reset but speeds havent?? I'm at work so I cant

Andy_man99

Just come off the phone to Clode - asking them when I might expect a reply to my emails (sent 7 days ago), and the formal letter of complaint, sent 26th March. Not surprisingly I was fobbed off with a 'you will get a reply' but of course, she couldn't tell me when.

Apparently I need to speak to Redten - now wouldn't that be a good idea!

When I pointed out (again) that my Agreement was with Clode, and that they had clearly breached it, she tried a new tack - 'Our Agreement is just for the Finance - we're not supplying you with broadband'.

I'm not sure how they work that one out. The Agreement tells me that the 'description of goods and services' is 'Broadband and PC Package'. Note '2', a little further down the page, tells me if I receive 'unsatisfactory goods or services paid for under this agreement', I may have a right to 'sue the supplier, us or both'.

Am I being thick? - isn't the agreement for what it says - 'Broadband and PC Package'?

I'll see what Consumer Direct says.

gnipper

@Andy, regardless Clode are (and I quote statute here) - "Jointly and Severally responsible along with the supplier to the customer".

It doesnt matter that they arent supplying the goods, the Consumer Credit Act 1974 clearly states that both they and Redten are in breach of contract by changing the product supplied without:

a) informing us or
b) giving us reasonable notice of the changes

Regardless to that Clode need to start to comply with the law. They are in breach of contract and liable. No argument.

MrBig_4

ldavies83 wrote: »

anyone phoned NJP to say usage been reset but speeds havent?? I'm at work so I cant

NJP are saying that they only provide the backbone but the actual control of the service is with Redten. They advise ringing Redten to sort out the speed issues....unfortunately my workplace has blocked their number as it is so expensive, any one spoke to Redten about why we have had our 5GB reset but not our speed caps?

essex_zx7r

MrBig wrote: »

NJP are saying that they only provide the backbone but the actual control of the service is with Redten. They advise ringing Redten to sort out the speed issues....unfortunately my workplace has blocked their number as it is so expensive, any one spoke to Redten about why we have had our 5GB reset but not our speed caps?

I spoke to RedTen this morning, they thought the cap had been removed and that things should be working, strangely enough blamed NJP for the cap.

ldavies83

NJP said speak to RedTen, fair enough I 'spose!

professa

i'm already suffering from disconnect anxiety
if this keeps up i'm gonna have a negative reality inversion

can i sue for that?

dafftbint123

Have you ever watched watchdog and laffed at someone who's had a rough time with a supplier?

Its Karma comming back to get me!

alexajx_2

doubt it, im having a negative reality inversion too and redten haved capped it off with the last straw for me!!!!!

aaaahhhh!!!!! :mad: :j (finaly flipped)

Ironside

alexajx wrote: »

no mines at about 10kb, even google takes ages to load!
doesnt say i should be charged extra or anything either. same old still 5gb cap, been reset but still stuck on slow speed!

So, if we go over the 5GB in one month, we are throttled on a slow speed ad infinitum?