Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

gnipper

Im off anyway regardless I think. Cant be doing with this hassle. Ill sort Clode out seperately.

Seems the buttons dont work yet - wonder if they will after 3pm?

Either way what a f*$£&"* disaster.

aspalma

Unfortuanalty NJP Services have been forced to cease supply of services to Redten Internet due to non payment of invoices. This is a very unfortunate turn of events and not one that we have taken lightly.
We have been constantly trying to work with Redten to make you - the customer - have a more enjoyable surfing experience than you may have been experiencing of late.
NJP Services picked up the pieces of a financial dispute between Redten Internet and BT Wholesale on the 18th March and have supplied your internet access since then. We have up until this point not been able to offer any customer or technical support as part of that agreement

alexajx_2

has anyone spoken to NJP about this?

thought they paid upfront... customers are always fobbed off with excuses, tho we get it out of em in the end!

think its the MAC option for me!

professa

just clicked the link for a mac code
not working yet
whatever happens i'm taking the mac as soon as it's available
- hopefully 3pm

someone who's already in touch with clode get them this link
they must take action

gnipper

on hold to NJP now - will post when I get a response.

@professa - told Clode they should expect many more calls later because of that link - didnt say much but I got the feeling they knew about it....

mislednel

Nice of them to email us NOT

professa

good point alexa

njp did claim that redten had paid upfront
must have used a rubber cheque

oilman5678

RonJK wrote: »

Just finished talking to consumer direct. Some information they gave me has proved useful at this time. They told me that Redten should be listed with either CISAS or OTELO internet and communication ombudsman. Guess what everyone..... They're not!!! :rolleyes: Then I spoke to OFCOM, very reasuring. They have now got someone looking into this for everyone and not on a personel basis. He mentioned I should contact the ombudsman as next port of call but when I told him they're not registerd his attitude changed why, because it is a UK legal requirment to be registerd. Quite a big law to break? I have been told to call back later in the week for more information.

Now for the important bit. If you have not done so yet contact Consumer direct and OFCOM and get a reference number for your complaints.

The more of us that do the better I hope.

OFCOM 0845 4563000 option 1 1 5
Cosumer direct 0845 4040506

I have just phoned OFCOM & Consumer Direct on the above numbers.
The chap at OFCOM was really helpful.He has taken all my details & is going to send an email on my behalf to REDTEN requesting a MAC code.If they don't supply it,he will take action.He provided a reference number for future communications.
Don't bother phoning Consumer Direct, they are only an advice organisation i.e.they recommended I send a registered letter to REDTEN & Clode requesting a MAC code giving them 14 days to reply. (I had already done this,letters were posted last Friday to REDTEN & Clode).

aspalma

mislednel wrote: »

Does this mean we will all get our MAC codes
https://secure.njpservices.com/redten/index.asp

YESSSSSSSSSSSSSSSSSSSSSSSSSSSSSS:rotfl: :rotfl: :rotfl: :T :T :T :T I`m OFFFFFFFFFFFFFFFFFFFF :beer: and I don`t care!!!!!!!!!!!!!!

gnipper

I feel much the same aspalma.

been caller number 1 in the queue for 10 minutes @ NJP now. Getting a bit f'd off by the whole thing