Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

Andy_man99

I've just emailed Mr Davies at Clode as well. I also decided to send him a copy of a 'Myspeed' test I ran at 0830 this morning - showing my download speed is 12.8kbps and my upload speed is 6.95kbps. Not sure if he'll be interested - but it made me feel a bit better - and it all adds to the weight of evidence against them.

By the way, when I spoke to someone at Clode yesterday, I was told that their level of complaints from Redten Customers had dropped off recently, and as far as they were aware most of Redten's customers were now back on line. What this person hadn't seemed to grasp - and what I pointed out as forcefully as I could - is that there is world of difference between simply being back on-line, and actually receiving the unlimited 8Mb broadband connection we all signed up to.

gnipper

My letter of complaint to clode and redten sites the following as my reasons for complaint:

1) When I signed up for your internet provision, it was unlimited internet access with a fair usage policy – the new providers are applying a 5gb cap, following which they are throttling internet access.
2) I am unable to access email – I cannot sign into the servers from Windows Mail.
3) I am unable to contact yourselves (Redten) via telephone and am kept constantly on hold (for some times in excess of 1 hour) before being cut off without warning.
4) I am told by NJP that I will not receive an automatic upgrade to 24mbs when available – again, something that was advertised when I signed up.
5) I was left without internet access (through no fault of my own) for 8 days without warning, or communication from yourselves, in direct breach of your contract agreement. You state you will give us 14 days notice of any change in service

Both redten and Clode have a copy of this letter.

cageyr

Andy_man99 wrote: »

...when I spoke to someone at Clode yesterday, I was told that their level of complaints from Redten Customers had dropped off recently

I suspect there is a body of RT customers who are unaware they are now capped. So I expect that Clode's phones may heat up again as these users hit their limit.

Andy_man99

cageyr wrote: »

I suspect there is a body of RT customers who are unaware they are now capped. So I expect that Clode's phones may heat up again as these users hit their limit.

I'm sure you're right

phoenixbrighton

Well I'd like to congratulate Redten as their strategy worked.

RT got paid upfront in advance from Clode and ever since has had to pay their customer's broadband bills. (2000+ customers X £10pm = 20k+ pm)

The strategy has been cap their customers connections to "force" customers to leave and thus reduce their broadband bill. It worked.

Those that do sue will only cost RT a fraction of their current broadband bill. And lets face it only a tiny percentage will carry this all the way to the courts and most will simply leave.

Do you honestly think multimillionaires nazir & shiraz jessa even know or care about these current problems?

RT hasnt made a sale in many months/years, its not their focus.

The ONLY way to hurt the true culprits is a HIGH PROFILE PR CAMPAIGN e.g. a nice 1 page ad in the times of Mr nazir & shiraz jessa with details of how they have hurt the poor and disabled redten customers who are capped and are unable to afford to leave; who have had their sole lifeline literally throttled.

Mr nazir & shiraz jessa care about 2 things. 1 money 2 their reputation in the asian community.

We need a large well fund PR campaign specifically targeting Mr nazir & shiraz jessa and the national press to expose their total apathy to the disabled and poor and normal customers they have mistreated to save money.

Its the only way to get any kind of justice.

phoenixbrighton

If anyone gets through to RT/Clode today please keep posting details on this forum guys - I and am sure many others appreciate it.

rebellion_x

Andy_man99 wrote: »

By the way, when I spoke to someone at Clode yesterday, I was told that their level of complaints from Redten Customers had dropped off recently, and as far as they were aware most of Redten's customers were now back on line.

Funny but when the guy i spoke to at clode told me that the phones had not stopped ringing about redten and that they had been inundated with emails

bobby_fudge

phoenixbrighton wrote: »

If anyone gets through to RT/Clode today please keep posting details on this forum guys - I and am sure many others appreciate it.

Agreed, please don't let this forum die down, we need to keep communications on progress going.

Anyone heard from BenjiMoron?? He said he'd stick around, I just wondered if he had any more problems since his getaway.

rebellion_x

phoenixbrighton wrote: »

If anyone gets through to RT/Clode today please keep posting details on this forum guys - I and am sure many others appreciate it.

It most definately is appreciated by me for one, thanks everyone

bobby_fudge

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was read on 28/03/2008 11:11.