Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

essex_zx7r

Just spoke to someone at Redten, who informed me that the have capped the service at 5Gb, although they are looking to increase this to 15Gb.

Not sure how this works with their T&Cs. Surely they are in breach of contract by not providing the service as advertised.

MrBig_4

If their "looking at moving the cap to 15GB" is as effective as them returning calls, I for one am not holding my breath!!

phoenixbrighton

spoke to bt marker helpdesk and to Murphx - theres nothing they can do period as if they remove the tag their in breach of contract with their customer

so btwholesale supply murphx who supply njp services who supply redten

and ofcom couldn't give a toss

so basically we are all reliant on redten

cageyr

essex_zx7r wrote: »

Just spoke to someone at Redten, who informed me that the have capped the service at 5Gb, although they are looking to increase this to 15Gb.

Not sure how this works with their T&Cs. Surely they are in breach of contract by not providing the service as advertised.

5Gb or 15Gb...a) believe it when I see it b) you're right, it's still not what we paid for.
Btw, thanks to whoever suggested Consumer Direct (on 08454 040506) - they are excellent in guiding you through the steps to take.

phoenixbrighton

MrBig wrote: »

If their "looking at moving the cap to 15GB" is as effective as them returning calls, I for one am not holding my breath!!

we bought an unlmited service. we will accept nothing less.

Its like signing a car lease for a mercedes and finding one morning the lease company replaced it with a skoda.

they are offering only a different product to the one we bought.

and they are doing it to save themselves money.

gnipper

essex_zx7r wrote: »

Just spoke to someone at Redten, who informed me that the have capped the service at 5Gb, although they are looking to increase this to 15Gb.

Not sure how this works with their T&Cs. Surely they are in breach of contract by not providing the service as advertised.

As stated by others. I couldnt care less if it was 15gb or 50gb. I am paying for unlimited access and that isnt what I am getting.

This will go further if it has to.

cageyr

phoenixbrighton wrote: »

Its like signing a car lease for a mercedes and finding one morning the lease company replaced it with a skoda.

Nothing wrong with Skodas. Sorry... there's no room for flippancy here!

phoenixbrighton

doesnt matter what their t and c. Consumer credit act, sale of goods act et al supercede any legal agreement involving a consumer.

Bottom line their in breach of contract for providing a different service and failing to give notice as required by statute. Ring consumer direct and follow their instructions to the letter! 08454 040506

phoenixbrighton

cageyr wrote: »

Nothing wrong with Skodas. Sorry... there's no room for flippancy here!

their is when the skoda stops after 5 meters.

This is a case of millionaires cutting costs breaching agreements and the law and its the poor disabled tied in i feel most sorry for as they can't migrate/get another line etc and pay clode.

Do redten care about those innocent people? They dont give a toss.

It the legal bills get too high the company will be put into administration and one of the abbas family or friends will buy the assets from the administrators for penuts.

And the millionaires walk away while the disabled users we've heard from on benefit sit unable to contact the outside world.

shiplu

essex_zx7r wrote: »

Just spoke to someone at Redten, who informed me that the have capped the service at 5Gb, although they are looking to increase this to 15Gb.

Not sure how this works with their T&Cs. Surely they are in breach of contract by not providing the service as advertised.

Is there a pattern on the times they pickup the phone or do they pickup the phone at random times of the day?