Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

phoenixbrighton

grg79679 wrote: »

phoenixbrighton wrote: »

Right

REDTEN WANT YOU TO LEAVE so they dont have to pay your broadband bill anymore. (they got full payment for the 3 years up front from clode).

quote]

Doubt it mate - if they were so keen for us to leave, they would be a bit better a providing ruddy MAC codes!!

LOL I disagree.. I think their simply overwhelmed by the sheer volume of calls, voicemails and emails. The fact remains their better off if their existing customers leave. They can then settle the legal actions and relaunch under a new brand name. Or at least thats what they think!

colderuk

I have just spoken to ofcom and they are aware of what is going on with Redten and are speaking to them the women did that they can't deal with indivdual complaints when i mentioned that they never awnser the phones or return emails she asked i wait a week or so until it calms down then speak to them.

colderuk

benjimoron wrote: »

yep, details on hukd.

What is HUKD

phoenixbrighton

gibbo1960 wrote: »

Why dont we arrange for as many customers of Redten in the area of Redten's offices gather at a specific time and place then visit them on mass to have our questions answered face to face.

1. I dont think they'd talk to us.
2. Given the people we're dealing with I dont feel it would be productive.

I strongly believe if the caps aren't remove our best bet is proffesional PR agency and solicitors firm acting for a large number of us. (Especially PR with the lawyers validating any statements). The PR agency would also manage the campaign.

We also need to specifically target the directors and shareholders of redten communications Ltd and the MD of clode.

Come what may I want out of this contract, to keep my PC and to not have to pay for the privaledge.

Their in breach not us. We simply need lawyers to tell us how and PR agencies to shame them / expose them into submission via honest exposure of the truth and evidence.

mac0

and on a lighter note lets vote them in if they ever run for government just look how we all could bennefit ("NOT")

MUM-RA

To anyone having difficulty obtaining a MAC code, I got mine via MURPHX. Called them on 08700 349 100, explained the problem; they contacted NJP and I got a call from poor Paul (he's been very helpful, and I feel so sorry for the flak the poor bloke must be taking at the moment) with my new code and an email confirming it within a couple of hours. Have now signed up with new provider, and keeping my fingers crossed all migrates smoothly within 5-7 working days.

On the Redten front, I am sending a registered letter today demanding my £49.99 set-up fee back, (for the 3rd time), and an apology and compensation for passing on my details (breaching Data Protection Act) to NJP without my knowledge or consent, when Redten had cancelled my contract on Feb 8th. Not holding my breath over that one, but writing the letter made me feel better! Wish I lived near London and could come and protest outside their offices with some of you guys - that would give me a bit of satisfaction!

phoenixbrighton

colderuk wrote: »

I have just spoken to ofcom and they are aware of what is going on with Redten and are speaking to them the women did that they can't deal with indivdual complaints when i mentioned that they never awnser the phones or return emails she asked i wait a week or so until it calms down then speak to them.

ofcom regs stipulate you should contact them if the ISP won't release mac code after 5 working days. So anyone who has been waiting 5 working days or more should ring ofcom and request they immediatley order BT wholesale to unblock the line and provide them their mac code. (This is according to the mac request team at BT.)

hope this helps!

phoenixbrighton

MUM-RA wrote: »

To anyone having difficulty obtaining a MAC code, I got mine via MURPHX. Called them on 08700 349 100, explained the problem; they contacted NJP and I got a call from poor Paul (he's been very helpful, and I feel so sorry for the flak the poor bloke must be taking at the moment) with my new code and an email confirming it within a couple of hours. Have now signed up with new provider, and keeping my fingers crossed all migrates smoothly within 5-7 working days.

On the Redten front, I am sending a registered letter today demanding my £49.99 set-up fee back, (for the 3rd time), and an apology and compensation for passing on my details (breaching Data Protection Act) to NJP without my knowledge or consent, when Redten had cancelled my contract on Feb 8th. Not holding my breath over that one, but writing the letter made me feel better! Wish I lived near London and could come and protest outside their offices with some of you guys - that would give me a bit of satisfaction!

I think the sole reason NJP gave you your mac code (as only they and not redten can) is the fact you had a verified canceled contract with redten. NPJ simply can't release MAC codes without a request from redten/verified terminated contract.

On the 49.99 front..good luck! But i have a feeling their VERY clever terms and conditions give them the implicit right to provide any data/information to the supplier of their choice. I hope I'm wrong!

McMikes

MUM-RA wrote: »

To anyone having difficulty obtaining a MAC code, I got mine via MURPHX. Called them on 08700 349 100, explained the problem; they contacted NJP and ...

just rang them and they said that they are unable to assist with such queries any further, probably you are a lucky one. :cool:

mac0

well its all good you people who can request and get get mac codes to get out but it doesnt help none of us like me who might now be stuck in this all as i for one cannot afford to pay a new server and clode both its beyond my fianancial means im on dissabillity benefits and its very tight for me to exist not alone pay both none of the you can get and im off else where helps me or others unless if it come to anything you all that are migrating or running are prepared to stay around and help with any fight that persue!!! if not redten beat you and you have no care they have !!!