Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

mac0

well safetyguy you are a lucky one im getting less than i was getting before im only getting 2815kb/s down and 374 kb/s up i was getting no less then 3.5 down before that was allways the lowest every test i do seems to show it getting less and less everytime!!!!

alexajx_2

Safetyguy wrote: »

Just tried another speed test and I am back up to 6+mbps!
All they have to do now is restore my email and uncap me and I will be ready to sing their praises again....anybody noticed any pigs flying by recently?

is that back up after being restricted? im getting an average 5mbps got through half my 5gb already

richdanall

Can anyone provide me with some clarification? Is there anyone who has gone over the 5 gig cap that has not been reduced down to an unuseable internet speed. Im currently on about 3gig useage and rising quickly (just with web browsing and xbox live, no downloading whatsoever).

sunil1234

redflake wrote: »

Regarding the email probs, I found that only the default email will work. All other email addresses created apear to be lost. If you log into the njp members section and click on email you can recreate the old accounts. Settings are the same as before.

Hi, u dont think that is the issue. My original email account is set up, i am just not receivng any mail in MS Outlook when i know mail has been sent to me

thanks

S

bobby_fudge

if the restriction isn't lifted on tuesday I think I'm going to just pay off clode and get my MAC from RT.. I just want to get away from them now and go with someone more reputable..

mac0

for every one to look at that might be thinking of not paying clode and worried about the charges they say you might be incurring whilst not paying till either dispute resolved or not this applys to you if you have fixed loan agreement with v12 and havent recieved a statement in the 12 months of sign up like me this is relevant as ive recieved no such statement at all from them!!! and never did recieve a signed agreement from v12 either as far a s i can see just the internet forms i filled in and signed did anyone else recive theres? as if we didnt then it not legaly binding contract unless undersigned by them!!! and sent to you!

The Consumer Credit Act 1974 requires that any contract involving credit must be in writing, in order for it to be legally binding, and must contain certain information. It must show the amount you are borrowing, the length of the agreement, the amount and frequency of payments, details of your cancellation rights (if applicable) and other forms of protection and remedies available. It must also give the total charge for credit and the annual percentage rate (APR). If this information is not given, the agreement could be unenforceable. In order for the contract to be legally binding, it must be signed by both you and the creditor and you are entitled to a copy of the agreement.
A creditor, in a regulated fixed sum credit agreement, is legally obliged to give you a statement of account within a year, beginning with the day after the day on which the agreement is made. You are also entitled, if applicable, to receive further statements at intervals of not more than one year. If a creditor does not comply with this requirement, he cannot enforce the agreement during non-compliance, and you would not be obliged to pay interest during this time.
A creditor in a running account credit agreement, e.g. a credit card, must issue statements to you, setting out specified information, at intervals of not more than 12 months

firstclassidiot

bobby_fudge wrote: »

sorry, another question for you all...
does anyone know to get out of the contract legitimatly?? do you just pay the outstanding balance to Clode or does it have to be done through Redten?

thanks?

hI,
You have to notify both they are in breach of contract. You have to seek replacement from Clode to meet the terms of the contract or negotiate a buy out. On redten/s facts you can opt out of contract without their breach giving 6 weeks notice and paying remaining cost of PC only.
If you want to keep PC I would think it reasonable to pay remaing cost of PC. but you could negotiate the alternative cost of broadband service deducted from the total cost and only pay the remaining difference. Negotiation would be with Clode. It all depends how much they have paid redten so far. I have asked them for all this information.
I wrote to both formally alleging breach of contract and seeking a resolution, replacement or if no replacement then buy out.
I will let you know how I get on. Letters sent via email and hard post.

firstclassidiot

mac0 wrote: »

ok nobody wants to at least try and make some sense of what i tried to say earlier in my last post even if my idea holds no legal clout it will however in some way provide a way to make redten reply on what is happening and what will happen the threat of them making themselves responsible through ever not putting right the issues and paying or making sufficiant compansation which we are all entitiled too by the way and we dont have to wait till the end of our contract we can demand that now!!! and also if they choose not to respond then well it`s a good case for the lack of customer service let alone our rights on customer satisfaction issues i still think if anyone can make some such email we could all send with the exception of our own names added it would at least make a quick forced show of hands quicker and better results than what every one else has got so far and as i say if no reply or joy then we have more to fight our cause is it not?

ps. sorry for any bad spelling grammer or punctuation im partly dislexic and doing these post are not easy for myself.


mac0...

here is the questions I sent to redten copied to clode--

Therefore please confirm by return,
1. Have you transferred the contract you had with BT wholesale to NJP Services
and if you have transferred this service, what changes have been made to
that type and level of service contract?
2. Have you retained contractual responsibility as a trader for providing me with
speeds of up to 8mgb of connection to the internet, and limited only by the
technical logistics of the BT telephony line?
3. Have you retained contractual responsibility as a trader for providing me with
speeds of up to 24mgb of connection to the internet at no extra charge, and
limited only by the technical logistics of the BT telephony line?
4. Have you retained contractual responsibility as a trader for providing me with
unlimited broadbandwidth capacity connection to the internet at no extra
charge other than the £19.99 per month which I currently pay for my
broadband service with you?
5. Have you made any contractual changes to my level of service in relation to 2
3. and 4. above?
6. If the answer to point 5. is yes, please detail those changes.
7. What arrangements have you made to retain the quality of my service
following transfer?

8. I now inform you that the quality of my service has halved since the
transfer was operational on my line, 18/19.3.2008, in that the majority of
my connection is running at speeds of less than 2mgb with an average
of 3.4mgb and not as previously supplied by you and BT at over 6mgb

9. Please detail what steps you will take to restore this level of service, given
that it is now 12 days since my service was originally ended by BT and you.

10. Can you please confirm that you have retained responsibility for the service
and maintenance of the free PC which was provided as part of our service
agreement and which carried a 3 year warranty from you
11. Can you please confirm that you retain the responsibility as the ISP provider
for the provision of email services and internet access as the service provider,
and outline any changes you have made to that responsibility.
12. Can you please confirm that you intend to continue trading as Redten
Communications Limited and that you have taken no actions or steps to
discontinue trading as that company or alter the format of that trading, in so
far as it relates to the contract that you have with me.
13. As these are the substantive elements of the contract you hold with me and
any changes to these elements should have been notified to me in advance
of any changes, I require you to provide me with the above information
forthwith.
At present, I hold you to be in breach of the contract you have with me and as
detailed above, and require you to provide me with the above requested information
and confirmations to resolve that breach.

dont know if that helps--sent a politer one to clode but copied the redten letter to them and asked them to supply the same info plus how much they have paid to redten for the provision of my services

brucelyn

Hi all. Another RT customer here. I feel the same way as bobby_f, but I also feel stronger that we shouldn't have to pay for something we are not receiving. I think we definitely need some legal advice.
I have also been looking at Section 75 of the Consumer Credit Act 1974. Have a quick read through this copy of the Financial Ombudsman Newsletter July 2007.
http://www.consumerwiki.co.uk/index.php/Consumer_Credit_Act:Section_75
The way I'm understanding it is that Clode has equal liability for the misrepresentation or breach of contract by Redten. It will be interesting to see what others think after reading this article.
I also realise that the law Per Se, is a minefield, hence my statement that we need to seek legal advice either individually or collectively.

Good luck and I hope it works out for us all
B

benjimoron_2

If we're going to fight this we need someone who is confident/capable enough to lead us and deal with court/layers/press on our behalf. This person is not me btw! We then need a clear goal, safetyguy sums it up for me:

"Making Redten deliver is probably our best option and only when we have told them what the problem is and given them enough time to fix it can we pursue a legal action."

So all you in hope of cancelling contracts and getting a free pc I'm afraid will most likely be disapointed.

We then need to decide how we're going to achieve our goal (assuming it's the one above). Personally that would be through programs like Watchdog, I think that the threat of court action is a good thing but it's going to be a last cause if we don't get our internet.

I think we need to put alot of pressure on these companies to provide, remember that Clode are "joint liable", remember to point this out to them. I think that one of the ways we'll get a result is to put alot of pressure on Clode to give us what we pay for. Remember we're actually paying Clode so if anyone has an interest in getting a result it should be them.

So we're going to need someone to co-ordinate. No offence to anyone who's posted but I've completely lost track of which user has used what amount and had what restriction placed on them. We need somewhere set up where we can more easily track the progress made on individual's accounts. ie user 1 could keep their own page updated which shows how much they've used, what they used ie p2p or not p2p, when they used it and what restrictions have been placed on them. There are loads of other things that would need to be added but this would be a good start so that we could easily see what happens when different things happen on the account. This could tie in with the evidence that would need to be collected, ie speed test from different sites done at different times. This would need to be done across a vast number of users to see a true picture. It would also help to have some test users, ie user 1 uses p2p, user 2 never uses p2p. This would allow us to see/show the difference in accounts due to these things.

What I have always found works well is putting pressure on companies, if the odd customer phones up then it's not going to make much difference. We should think about phoning in sequence to put our views forward, if they receive calls all day for a few days each time knowing that it's going to be a Redten customer phoning then they're likely to do something about it. They may put up a notice on their phone system saying to go away, this could work in our favour. What we have to be careful of is not to be seen to harass them. It's one thing phoning and asking what's going on but it's another thing phoning for the purpose of giving them some abuse.

Whatever you do remember that the people on the other end of the phone are just human beings trying to earn a living for their family, they didn't choose for this to happen and it's not technically their fault. I can be quite demanding when I phone and I like to get answers out of these people but remember that this is about what their company is providing to us, nothing personal whatsoever so keep things based on fact and about the companies rather than the people and we'll be ok. The calls are probably recorded too so don't resort to name calling as this kind of thing could hurt us in court.

Sorry for the essay but thought that this stuff could be useful if we decide to go ahead with anything. Please let me know your thoughts and if there is anyone out there who feels able to lead/co-ordinate then please let yourself be known.

Ben.