Sky offer to me (existing Customer)

mishkanorman

are the people who arent 'getting the offers' actually asking for anything ? It pays if you know in your mind what you would accept/expect and (politely) ask for it, the CS staff wont be able to make a retention offer if you dont make it completely clear you will cancel if you dont get what you would like !

tobykim

Usually if they give you a free hd box and half price hd sub you are entering into a new 12 month contract, that's how I got one last year, it'll be running out in April so will cancel the hd pack

tcuk

I have had previous problems with SKY and ended up cancelling on them in the end when my original standard sky box gave up the ghost and they tried charging me £60 for a replacement when I could have purchased a second hand one for less.
In the end I cancelled and my wife signed up a new account so we got a free new hd box with the sky hd offer from skyhdoffer.com she got £60 worth of marks and spencer vouchers instead of the usual £50 which I beleive is linked to referring a friend. Touch wood no problems so far and the SKY+ HD box is under warranty so nothing to worry about for a few months yet. Sky seem to be bringing out newer and better boxes all the time with ever bigger storage. I can not beleive I stuck with a standard box for so long.
Whats generally the best thing to do if anything goes wrong after 12 months though? I guess newer boxes are going to cost more to fix.

jarr

Isn't there anyone who's gonna be patient and wait??!!

Mopsypops

jarr wrote: »

Isn't there anyone who's gonna be patient and wait??!!

Me! Im waiting

Ive been keeping an eye on the thread to see what sort of offers others have had so I know what to hold out for, although i would love to get 1/2 price tv package for 6 months, free HD box and installation and multi-room which i dont mind paying for, Is that too much to ask lol

Im going to give it a few weeks before i phone though :T

santamonica6

Wouldn't give us anything as our contract is not up till next month so they said we would have to ring up then. Anyone else found this?

bright_side

As previously stated, they won't give any discount while you are still in contract.

jarr

Mopsypops wrote: »

Me! Im waiting

Ive been keeping an eye on the thread to see what sort of offers others have had so I know what to hold out for, although i would love to get 1/2 price tv package for 6 months, free HD box and installation and multi-room which i dont mind paying for, Is that too much to ask lol

Im going to give it a few weeks before i phone though :T

You'll get that easy. Sky are easy to haggle with, their perfect one for them is the one who phones up and says, i want to cancel, sky says, 6 months half price? customer says yes. People aren't pushing them. As I've said before, hang up and try someone else. As an example, I wanted to get my boadband cheaper. The guy wouldn't budge, I hung up and literally phoned them straight back, got through to someone else and happy days.

As I've said, they only get a certain amount of good offers per week. That's a fact from Martin himself. So many are phoning you're all getting 6 months half price.

I'm getting so ratty because I know people can get better if they're patient and also are more cheeky and haggle more. I personally think 6 months 1/2 price is poor.

mittenkitten

jarr, to be fair i rang them before you suggested waiting...
however i got nothing so yes i will have to sit patiently and wait till the frenzy is over and see if i can get me a good deal then
have sky+ with 4 pack, no sports, movies etc
broadband, phone
am paying 38.50 i think a month
*sulks*

Lisaberry

Just called up and said I'd been offered 6m half price to move to Virgin so he instantly offered me the same deal.

Very happy, thanks OP!