Vodafone complaints

itsmasel

returned a phone a week ago. they've confirmed its back
trying to get them to amend the contract end date so I can upgrade in store

10 hours on the phone, 6 on live chat and 2 hours in store

no further forward

to change a date

they've agreed that I'm right and keep promising 24 hours

8 emails over the course of the week to the CEO and no reply

I have no phone so cant call them and bawl them out


all I need is a bloody date changed, that they've agreed has to be done

any help would be awesome as i'm at the end of tether here

diamonds

itsmasel wrote: »

returned a phone a week ago. they've confirmed its back
trying to get them to amend the contract end date so I can upgrade in store

10 hours on the phone, 6 on live chat and 2 hours in store

no further forward

to change a date

they've agreed that I'm right and keep promising 24 hours

8 emails over the course of the week to the CEO and no reply

I have no phone so cant call them and bawl them out


all I need is a bloody date changed, that they've agreed has to be done

any help would be awesome as i'm at the end of tether here

Poor you. Welcome to Vodafone

Mimisul

Just a silly question. How do you get in touch with magical Lee... he seems to be the only one to sort issues out

mobilejunkie

He posts quite regularly on the Vodafone Complaints thread as to how. Read that starting from the last page.

scottie10_2

Hi,

I recently agreed an upgrade on 2 numbers on my account via an online chat with a vodafone upgrades and retentions specialist.
The Vodafone App is showing that the agreed bundle has been applied correctly on 1 number, but hasnt been applies as agreed to the other number.
In addition, I was told that the handsets would be free - but have received an invoice in the post for each one!

Obviously I want to get this sorted asap - because if it cannot be rectified and I do not have the bundle that was agreed, I would rather return the phones and cancel my account!

So much for being a loyal Vodafone customer!!

I have completed my details on the Vodafone online form as is advised on here, but havent received a confirmation email yet.

scottie10_2

Just got an acknowledgement email - ref #11600770

diamonds

Another misinformed Voda customer

https://youtu.be/5nCr40kcHW0

K4LPS

K4LPS wrote: »

This is the only telephone number for Vodafone that can help you, this is a direct number to the CEO's office who has a team working for him, if you call this number between 8am and 8pm I guarantee you that your problem will be resolved.

I don't understand why people keep wasting time posting on this forum, ring this number continuously and they will resolve the problem for you, the forums and their normal call centre number is a waste of time, call this number and the problem will get resolved - call it continuously as they hate this but you have every right to call it until your problem is resolved. Vodafone has tried to get this post removed and the number removed from the forum, but luckily Money Supermarket is truly independent and has not given into their threats.

Lara

I rang that number last Sunday. I was given it by VodafoneUK Help on Twitter. I rang it and Lo and behold got through within minutes. I hadn't read your post otherwise would have tried it much earlier.

KaratePigeon

Awful, awful company. I was so stressed and wasted so much time on their chat/call centre lines. Have given up and sent them a letter by snail mail, recorded delivery so I know they've got it. I signed up for an upgrade and new contract, but they sent my phone to a random address (signed for, assumed stolen) but they still refuse to cancel my contract and seem to think I'll still pay it for 2 years for a phone I don't have. I've cancelled my direct debit, don't know what else to do. Really not interested in them anymore but would like my PAC and don't want it to go on my credit rating in the future