Vodafone complaints

Vodafone

Hi all,

andrewbutler1984, julieofpoynton - Thanks for your time last week.

If you need help with anything else, let me know.

sharp_freaks - I've replied to your email last week.

mandi moles - If you still need help, email me with a contact number only at eforum.web@help.vodafone.co.uk.

To make sure it reaches me, please quote WRT135 - MSE in the subject line.

Martin50 - Thanks for updating the thread to confirm that our Customer Relations team have contacted you about your complaint.

If you need to discuss this further, you'll need to get back in touch with them.

Kind regards,

Lee

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Vodafone UK

Martin50

Thanks Lee for posting and for showing an interest.

I've had a further discussion with customer services and reached a resolution of sorts: it falls short of what I'd hoped for but still represents significant progress from where I was yesterday, and I need to move on for my own sake as much as anything else.

There remains a huge problem with the way that the mobile industry as a whole deals with unauthorised payments being added to customers' bills, and the ease with which it's possible to put through such payments fraudulently.

Vodafone

Hi Martin50,

Thanks for letting me know that a solution to your complaint has been reached.

Kind regards,

Lee

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Vodafone UK

[Deleted User]

K4LPS wrote: »

This is the only telephone number for Vodafone that can help you, this is a direct number to the CEO's office who has a team working for him, if you call this number between 8am and 8pm I guarantee you that your problem will be resolved.

Vodafone have already stopped that number. I believe by posting it you've probably made them change it.

darinfroyle

I have made a post in my own thread but in hindsight I probably should have just posted here. Oh well.

I signed up on Vodafone.co.uk, for the £19.80, SIM-only 12 month contract plan.

I've just checked my bill and the price has come up as being £22 a month. This isn't the price I agreed to pay when I joined.

I'd like this resolved ASAP.

Edit: 11497842 is the reference number.

K4LPS

K4LPS wrote: »

This is the only telephone number for Vodafone that can help you, this is a direct number to the CEO's office who has a team working for him, if you call this number between 8am and 8pm I guarantee you that your problem will be resolved.

It's official - Which? has confirmed from an independent survey that it's the worst mobile phone company, read here:

http://www.uswitch.com/broadband/news/2015/09/bt_talktalk_and_vodafone_among_worst_for_customer_service/

I guess we always knew this, but it's good to get a confirmation from Which? as well as OFCOM

fatboy88

I had an issue with Vodafone credits to the account, always messes up and I end up ringing time again each month. Finally sorted after 3 months of calling.
Not sure how they communicate dept to dept but nothing is ever noted down.

bigfellathanks

I am having a nightmare with vodafone porting my number over, keep getting false promises from their online chat. Have submitted the online WRT form as recommended number 11501018 . I will give them until Wednesday and if nothing heard back then it will be getting returned to the store on Thursday. Not happy :mad:

Vodafone

Hi darinfroyle and bigfellathanks,

I've got your emails and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

sparxuk

I have had an issue for the past 2 weeks, I added some extra data as I was approaching my limit, however as soon as I did this the Data stopped working altogether.

I have made numerous calls and online web chats, and nothing has resolved the issue. The technical support team just work through a troubleshooting guide, and when that doesn't work, they just lie and assure me that in 2 hours the issue will be resolved, I guess this is their way of getting you off the phone.

I have swapped the sim for a new one at a vodafone store, this did not work, and we have confirmed that it is a network issue rather than a handset one, as my EE sim works perfectly in the same handset.

One week ago i was promised that the issue had been escalated to a higher department (?who) and that someone would contact me as i high priority. No one has contacted me, and today I have chased it up only to be told that I needed to contact the technical support team (the same ones Ive talked to numerous times) I argued that the issue should have been passed higher than them now, and was told "oh yes someone will call you soon actually" how soon? "can't say"

And to top it all off, last week a member of the technical support team informed me that it was my luckily day, as I had qualified to purchase an extra 1gig of data for the special price of £6.50! I was speaking to her because my data wasn't working, and she tried to sell me more!

Awful, Awful company, I just want to speak to someone who might have an idea of what the problem is, but instead i get passed around in constant circles, speaking to people who have no real knowledge or power to correct the problem.

So now I am just waiting again, I won't hold my breath, and in the mean time they can collect their money for a service they aren't providing