Vodafone complaints

mandi_moles

WOW. Ive just been on their Facebook page and it is strewn with complaints ! This is awful. Vodafone used to be so good. Are they going down the pan ? Surely with this many complaints their days are numbered.

mobilejunkie

This thread is 178 pages long and growing every day. Search the forums and you will find scores of further threads with "happy" Vodafone customers. It's been like that for several years.

mandi_moles

WOW... it gets worse... I just ages writing a complaint to Lee on the link provided and I pressed send and I got this...
FORBIDDEN
You dont have permission to access/on this server

Are they going bust ?

mandi_moles

mobilejunkie wrote: »

This thread is 178 pages long and growing every day. Search the forums and you will find scores of further threads with "happy" Vodafone customers. It's been like that for several years.

I dont see a riot of complaints on other network pages !

Lara

mandi_moles wrote: »

WOW... it gets worse... I just ages writing a complaint to Lee on the link provided and I pressed send and I got this...
FORBIDDEN
You dont have permission to access/on this server

Are they going bust ?

I got that response several time but eventually it accepted my email. No reply though..........! However online chat person sorted my account problem out after 1hr 20mins :j! It'd only taken them 7 weeks.

mandi_moles

Lara wrote: »

I got that response several time but eventually it accepted my email. No reply though..........! However online chat person sorted my account problem out after 1hr 20mins :j! It'd only taken them 7 weeks.

Thanks for the vote of confidence. I was on the online chat for over an hour on Monday and she just told me to hold, wait, hold... and nothing resolved. The chat ended and I didnt end it. :mad:

mobilejunkie

mandi_moles wrote: »

I dont see a riot of complaints on other network pages !

I don't know what other network pages you've been looking at, but if you run through the first few pages alone on the Mobiles thread on here you will find plenty.

K4LPS

This is the only telephone number for Vodafone that can help you, this is a direct number to the CEO's office who has a team working for him, if you call this number between 8am and 8pm I guarantee you that your problem will be resolved.

Martin50

Posting to this thread because I see that Vodafone does monitor it. I've referenced my recent poor experience of Vodafone at the thread about Prizefun, SB7 etc, but since then had a further frustrating time talking to customer services who seem completely immovable. I have now tried using the online form on Vodafone's page to contact the CEO's office...

Martin50

Still getting very little luck from Vodafone - had a call back in response to the complaint submitted to the CEO's office. They have grudgingly agreed to refund the money to my bill (I'll believe it when I see it) but can offer me no assurance that they've taken precautions against this happening again. Nor do they seem interested in any sort of negotiations: their attitude is really one of 'don't worry it's only a customer'.

What worries me is this. One possible outcome, given that I don't trust Vodafone, is that I'll put the phone in a drawer, remove the battery and SIM card, possibly photograph the three separately to prove it, and just leave it until the contract expires. Meanwhile I'd get a cheap PAYG phone to use.

Let's say I do this, and meanwhile the phone that's sitting in a drawer gets signed up for one of these services. Even if I and the retired vicar who was the subject of a Telegraph article in January are the only people who have been affected by this, it is apparent that somebody could sign a phone up for one of these services without any intervention from the customer. The scammers would send a text to the phone which was lying in a drawer, and of course nobody would ever see the text nor be able to respond to it because the phone wouldn't actually be in use. So they would assume consent to use the service and they would continue to charge me. That's not a robust approach to payment