Vodafone complaints

K4LPS

mobilejunkie wrote: »

What an easy question. No.

Read the thread backwards and contact the WRT as instructed by the Vodasfone Rep on here. Otherwise you'll "enjoy" an endless escalating waste of time and end up with more problems than you started with.

As for the rest - I would never trust anything anyone other than the WRT at Vodafone promised me - quite the reverse.

I did try that and they responded by telling me that they couldn't find my phone number or account number, so although it may work 9 times out of 10, it's not guaranteed that you'll get a meaningful response. I do agree with you, going through to Vodafone normal support in Egypt / India / Scotland / South Africa is a complete waste of time, you might as well speak to a brick wall. Anyway, as I've said before it's a matter of time until they merge or get taken over my Virgin - it's been in the press for a while.

mandi_moles

WOW. Ive just been on their Facebook page and it is strewn with complaints ! This is awful. Vodafone used to be so good. Are they going down the pan ? Surely with this many complaints their days are numbered.

mobilejunkie

This thread is 178 pages long and growing every day. Search the forums and you will find scores of further threads with "happy" Vodafone customers. It's been like that for several years.

mandi_moles

WOW... it gets worse... I just ages writing a complaint to Lee on the link provided and I pressed send and I got this...
FORBIDDEN
You dont have permission to access/on this server

Are they going bust ?

mandi_moles

mobilejunkie wrote: »

This thread is 178 pages long and growing every day. Search the forums and you will find scores of further threads with "happy" Vodafone customers. It's been like that for several years.

I dont see a riot of complaints on other network pages !

Lara

mandi_moles wrote: »

WOW... it gets worse... I just ages writing a complaint to Lee on the link provided and I pressed send and I got this...
FORBIDDEN
You dont have permission to access/on this server

Are they going bust ?

I got that response several time but eventually it accepted my email. No reply though..........! However online chat person sorted my account problem out after 1hr 20mins :j! It'd only taken them 7 weeks.

mandi_moles

Lara wrote: »

I got that response several time but eventually it accepted my email. No reply though..........! However online chat person sorted my account problem out after 1hr 20mins :j! It'd only taken them 7 weeks.

Thanks for the vote of confidence. I was on the online chat for over an hour on Monday and she just told me to hold, wait, hold... and nothing resolved. The chat ended and I didnt end it. :mad:

mobilejunkie

mandi_moles wrote: »

I dont see a riot of complaints on other network pages !

I don't know what other network pages you've been looking at, but if you run through the first few pages alone on the Mobiles thread on here you will find plenty.

K4LPS

This is the only telephone number for Vodafone that can help you, this is a direct number to the CEO's office who has a team working for him, if you call this number between 8am and 8pm I guarantee you that your problem will be resolved.

Martin50

Posting to this thread because I see that Vodafone does monitor it. I've referenced my recent poor experience of Vodafone at the thread about Prizefun, SB7 etc, but since then had a further frustrating time talking to customer services who seem completely immovable. I have now tried using the online form on Vodafone's page to contact the CEO's office...