Vodafone complaints

Vodafone

Hi Richard and chocoholicqueen,

I've got your emails and I'll get back to you as soon as possible.

jane1957 - Thanks for updating the thread to confirm that your query is resolved.

Kind regards,

Lee

Social Media Comms

Vodafone UK

A_Flock_Of_Sheep

I can concur and join in here. I have had a diabolical customer service experience with Vodafone.

Two letters sent by me to their office in Newbury attempting to address matters. First totally ignored. The second triggered what was in my view a rudely compiled letter saying they would love to help but can't as they can't locate my account. It then went on to ask me to send evidence of my bank account.

I have experienced unhelpful call centre staff who make promises to call back and don't and an IT system not fit for purpose. I am always on "the other system" and need to be transferred to a different operator.

Call centre staff seem limited in their capabilities; can't transfer you to a dedicated complaints handler or take ownership of an issue to completion. Moreover, their understanding of the English language leaves a lot to be desired. I also found the call queue times to be excessive. What takes 10 minutes to explain is elongated by sitting listening to the same cracking "on hold" song for nearly an hour before being answered.

The only thing I managed to do but with some difficulty with them was get the handset unlocked so I could go elsewhere. Cost me £19.99.

I cancelled my DD three months ago and have gone back to PAYG on 3. Strange how Vodafone can now miraculously locate my account yet couldn't when I wrote to them and have the ability to send (nasty) letters when they think I owe them money - which they can now whistle for as they clearly couldn't deliver for me. So you are now kicked to the kerb.

Vodafone Rep: Your customer service is a pile of unwashed underwear, your IT system need scrapping and rebuilding and your letter writers need to learn the art of writing letters.

But anyway - cheers for the £109 iPhone 6 128GB.

Bye! xx

mobilejunkie

They have won as things stand. Your external credit files will be trashed for years to come to remind you of how effective Vodafone is. I recommend you ask for the WRT to sort out the mess for you.

eagle

A_Flock_Of_Sheep wrote: »

But anyway - cheers for the £109 iPhone 6 128GB.

Did you leave mid-contract?

A_Flock_Of_Sheep

eagle wrote: »

Did you leave mid-contract?

Yes after three months but the phone cost £109 upfront. Paid three bills.

Not sure how this company continually gets away with the lack of service. While I appreciate you can't expect 100% signal, that isn't my issue. Customer service is something that is firmly within Vodafone's control and seems to require significant investment.

The call centre should resolve problems and there should not be a need for this WRT and Vodafones forum manned by sycophantic muppets telling you someone will be along in two days to answer.

Sort it out Vodafone.

PS they can trash what ever they want Im an old fogey that won't ever need another mortgage, have no interest in a loan or a credit card.

Silk

A_Flock_Of_Sheep wrote: »

Vodafone Rep: Your customer service is a pile of unwashed underwear, your IT system need scrapping and rebuilding and your letter writers need to learn the art of writing letters.

To be fair to the Rep though he did offer to help you at least twice both of which you seem to have chosen to ignore

A_Flock_Of_Sheep wrote: »

But anyway - cheers for the £109 iPhone 6 128GB.

Good price for an iPhone 6 but a lot of money for a brick if it ends up being blocked.

A_Flock_Of_Sheep wrote: »

Not sure how this company continually gets away with the lack of service. While I appreciate you can't expect 100% signal, that isn't my issue. Customer service is something that is firmly within Vodafone's control and seems to require significant investment.

Fully agree, it's been bad for many years and no signs of improvement as we all know

A_Flock_Of_Sheep

Silk wrote: »

To be fair to the Rep though he did offer to help you at least twice both of which you seem to have chosen to ignore

Erh Um.... Where? I haven't posted in here about my Vodafone experience until now.

A_Flock_Of_Sheep

Silk wrote: »

Fully agree, it's been bad for many years and no signs of improvement as we all know

Dear Vodafone Rep:

I suggest you take stock of this and take an initiative to channel this problem up to the board room.

Perhaps you can report back on progress and get some sort of statement from senior level which can be published on here.

Perhaps you can explain how your firm fails to respond to "signed for" correspondence at your headquarters yet are very quick and able to put pen to paper and locate an account when the money stops flowing in?

From my perspective your inability to port a number is diabolical so I don't really care if you will bother to manage to port it at some point as I have returned to my 3 Pay As You Go system. Incidentally, your official forum is stacked to the rafters with people who have been waiting weeks and months for a number to be ported being left without service or half a service.

The only way I will pay your alleged and pie in the sky "penalty charges" for dumping you will be if you secure a judgement at a court where I can call you a bunch of (insert appropriate word here) to your faces and tell the judge what a diabolical outfit you are.

Silk

A_Flock_Of_Sheep wrote: »

Erh Um.... Where? I haven't posted in here about my Vodafone experience until now.

This wasn't you then ?
https://forums.moneysavingexpert.com/discussion/5135214=


Or this
https://forums.moneysavingexpert.com/discussion/5105096=

A_Flock_Of_Sheep

It was all going well until I made the foolish decision to port a number.

The issue I raised in your first raking up didn't warrant intervention by the rep at that time.

Anyway it's over now as far as I am concerned anyway.