Vodafone complaints

Vodafone

Hi all,

dmacbrew - Thanks for updating the thread to confirm that your query has been resolved.

Newman2, storm35, Ferrety and Richard L - If you still need help with your concerns, email me with your details using the link in our profile here.

Just copy and paste the link into your web browser, and it'll take you to the Contact us form on our website. To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

jane1957 - Thanks for your time earlier this week. As promised, I'll email you with an update later today.

juno - I replied to your email yesterday.

joseph012 - Thanks for your time earlier this week. If need help with anything else, let me know.

wing.nut007 - Once I have update, I'll let you know.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Richard_L

Hi Lee

Yes I still require assistance with my request for a NUC Code. I've been trying since 23 April. The code sent doesn't work and I informed the NUC Resolutions team of this on 6 May and have not heard back since. Case Ref 10187635.

I'm really sorry but I can't see how I send you a private e-mail and the forum system says I can't send you a private message.

Thanks you

Richard

Silk

Richard_L wrote: »

Hi Lee

Yes I still require assistance with my request for a NUC Code. I've been trying since 23 April. The code sent doesn't work and I informed the NUC Resolutions team of this on 6 May and have not heard back since. Case Ref 10187635.

I'm really sorry but I can't see how I send you a private e-mail and the forum system says I can't send you a private message.

Thanks you

Richard

Lee asked you to contact him via the link on his page NOT via private email or private message.
Try using the link and follow the instructions

jane1957

Lee, many thanks for sorting out my contract quickly and efficiently

Richard_L

Thanks for your help and interest Silk but if I follow the link to the Vodafone Rep Page there is no e-mail link, only a box called "send private message" which doesn't work anyway. I'm sure I'm being an IT dwarf but I have looked and looked and cannot find an e-mail link anywhere. Is it a Windows 8 glitch!!

Silk, mobilejunkie and DCFC79. Thank you for your help and patience. Silk - there was no need for that last comment. I can assure you the code doesn't work but I can understand your suspicions!!

mobilejunkie

Copy the address in that box, paste it into your browser. You must put WRT135 - WRT in the heading.

DCFC79

Richard_L wrote: »

Thanks for your help and interest Silk but if I follow the link to the Vodafone Rep Page there is no e-mail link, only a box called "send private message" which doesn't work anyway. I'm sure I'm being an IT dwarf but I have looked and looked and cannot find an e-mail link anywhere. Is it a Windows 8 glitch!!

He explains what to do, re read the post Lee posted.

An IT dwarf can do it.

chocoholicqueen

Hi Lee,

Really need some help regarding my husband's phone. He has had no signal with Vodafone for over 2 weeks, he has visited the shop 3 times and after googling what could be wrong, it turns out his phone has been blacklisted ( all payments have been made). On the 2nd visit, the man emailed Vodafone, to tell them is was a mistake, my husband was told it would take 72 hours for it to connect again but it never did, que another trip to the shop where once again, another email was sent to someone, higher up the chain telling them to reconnect the phone. Over 72 hours and we are still waiting.

As you can imaging he is absolutely furious at being left for so long without a phone, especially while Vodafone are happy to take his monthly payments.

I really hope you can help us with this, I have emailed you.

Silk

Richard_L wrote: »

Thanks for your help and interest Silk but if I follow the link to the Vodafone Rep Page there is no e-mail link, only a box called "send private message" which doesn't work anyway. I'm sure I'm being an IT dwarf but I have looked and looked and cannot find an e-mail link anywhere. Is it a Windows 8 glitch!!

The link on the homepage is ... vdfn.co/1d98zmW


He asks you to copy and paste it in your browser ...to make it easy for you here is the active link http://www.vodafone.co.uk/contact-form/index.htm




You then put WRT135 in the box as Lee instructs you
to
Quote MSE Forum in the question as he also instructs you to

He then tells you to come back to this thread and quote the ref. number from the automated reply.


To be honest I'm pondering whether the problem your having getting a NUC to work is user related ???

Richard_L

Lee thanks for your help and the help of other forum users on here I have sent you an e-mail. The Reference number is WRT135 [#10359627]. The case which has been ongoing since 23 April is Ref No 10232833.