Vodafone complaints

Vodafone

Hi A Flock Of Sheep,

I'm sorry to see that this remains unresolved.

If you'd like me to look into the concerns you've raised, email me with your details using the link in our profile here.

Just copy and paste the link into your web browser, and it'll take you to the Contact us form on our website. To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

emilyswithers

I've recently had a terrible experience with Vodafone, and am finding it really hard to complain or get anyone to help me in any meaningful way. An email to a store manager (complaining as his staff set up a replacement phone wrongly then an assistant manager was rude to me) has gone unanswered, and to add insult to injury the phone I took into the store to be fixed last Wednesday apparently only reached the Vodafone repair centre yesterday morning (WHY??). I've been told I can't complain over the phone, although a manager will call me back within 24-48 hours (why does it take so long?). No one at the store is answering the phone. Surely it's criminal for Vodafone to make it so difficult to complain?

mobilejunkie

Why does it take SO long? They won't ring you back PERIOD.

Anemone

Hi, my daughter sent a query 2 days ago but forgot to say MSE forum.
Could you check on it please?

Silk

Anemone wrote: »

Hi, my daughter sent a query 2 days ago but forgot to say MSE forum.
Could you check on it please?

His name is Lee not Derren Brown

DCFC79

emilyswithers wrote: »

I've recently had a terrible experience with Vodafone, and am finding it really hard to complain or get anyone to help me in any meaningful way. An email to a store manager (complaining as his staff set up a replacement phone wrongly then an assistant manager was rude to me) has gone unanswered, and to add insult to injury the phone I took into the store to be fixed last Wednesday apparently only reached the Vodafone repair centre yesterday morning (WHY??). I've been told I can't complain over the phone, although a manager will call me back within 24-48 hours (why does it take so long?). No one at the store is answering the phone. Surely it's criminal for Vodafone to make it so difficult to complain?

Follow the advice posted on here about contacting the Vodafone rep.

Anemone wrote: »

Hi, my daughter sent a query 2 days ago but forgot to say MSE forum.
Could you check on it please?

Get your daughter to re do it.

Vodafone

Hi emilyswithers,

Thanks for making me aware of your concerns.

So I can get them looked into, email me via the contact details provided in post 3262 above.

Anemone - I've no emails outstanding from a couple of days ago.

So I can make sure it's being dealt with, please post your daughter's email reference number from our automated reply.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Anemone

Thanks Lee.. shes had a reply back. Been excellent...over £1000 being chased for by a credit company has now been finally sorted out to a refund due to my daughter . Many thanks. Shame it takes having to go through this avenue to get something sorted though, you must be fed up to the back teeth.

MissyKay

Hi Lee,

I have made a complaint regarding lack of help from instore staff in the Vodafone stores. I have raised a query online and the reference no is :
WRT135 [#10421277]

Please could you look into this and advise further.

Regards
Missy kay

martin241072

Well lets see if this gets me anywhere because the CEO's office are no help at all. In fact, they are nothing short of a joke.

My wife wanted her old number from a vodafone contract put onto her new vodafone contract phone. It took a week and still did not happen. So, we complained to customer services who kept telling her to leave it 24 hours but it was never happening, so as a last resort, I emailed the CEO. I gave him 3 options, to reduce her tariff, to upgrade her handset or terminate the contract (as part compensation for all of the messing around vodafone have done over the last few weeks-there were other issues). A member of the CEO's team contacted her and told her she could get out of contract if she wanted. We were very surprised at this but she took this offer as she was so fed up of vodafone. All she had to do was take the handset back to a vodafone store and they would issue her with the pac code and that would be the end of that-nothing to pay. The vodafone store would not accept the phone back stating she would have to return it to carphone warehouse (as this is where the phone came from). Carphone warehouse wold not accept it back either. On contacting the CEO's department, staff there told us she would not be able to terminate the contract and that she had been told wrong that she could terminate the contract. We are going round in circles and now my wife is LOCKED into 2 contracts because she had to take out a new contract (with another network) as she was going to be without a mobile phone which she needs for emergency family issues. The CEO will not do anything and we have placed this problem in the hands of the ombudsman. Vodafone can release her fro the contract-they just wont. They have forced my wife into paying for 2 mobile contracts, forcing her to carry 2 mobile phones around because she cant port her old number onto her new phone. SHE IS TOTALLY SCREWED OVER BY VODAFONE!!!!!!

Can anyone help?

Regards
Martin