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Vodafone Call Centre Staff...
A_Flock_Of_Sheep
Posts: 5,332 Forumite
Today I had quite a shocking one with Vodafone on the 191 helpline which I hope doesn't speak for the majority of the staff working there.
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Comments
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Hi A Flock Of Sheep,
I'm sorry to see this.
So I can help you further, email me with your details via the link in our profile here.
All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.
Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
hi can you help me to... have had problems for a year and have been put through the mill so many times and ready to cut my throat. people are phoning my mobile only to get the message this phone is switched off (it is not) go through to 191 and get the same process over and over again change this reset that etc .
one gent said ##002# was guaranteed to work...of course the next day the same thing this mobile is switched off. want to cancel contract they want £420 to do this. ! 1 i am disabled and rely heavily on my mobile 2 i am a pensioner. 3 i have to get people to take my phone to the shop 3x. 4 had sim card changed 2x. 5 tried in another phone and the same thing
HELP :eek:0 -
The Rep has already asked to to contact him http://forums.moneysavingexpert.com/showpost.php?p=67399223&postcount=2896kindapizzed wrote: »hi can you help me to... have had problems for a year and have been put through the mill so many times and ready to cut my throat. people are phoning my mobile only to get the message this phone is switched off (it is not) go through to 191 and get the same process over and over again change this reset that etc .
one gent said ##002# was guaranteed to work...of course the next day the same thing this mobile is switched off. want to cancel contract they want £420 to do this. ! 1 i am disabled and rely heavily on my mobile 2 i am a pensioner. 3 i have to get people to take my phone to the shop 3x. 4 had sim card changed 2x. 5 tried in another phone and the same thing
HELP :eek:It's not just about the money0
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