Vodafone complaints

Vodafone

Hi Nick,

I've got your email and I'll get back to you as soon as I can.

bevwayne wrote: »

Can anyone help?
My Experian report is saying that I have been credit searched by vodaphone and am in arrears by £338.
I have never had a vodaphone account and it is obviously fraud. My credit score has nose dived and im trying to move house. Experian can't help I have to deal with vodaphone who is saying they cant find me on their system even though they sent a bill a few weeks ago to the correct name and address( which I annoyingly don't have)?

Hi bevwayne,

So I can get this looked into further, email me via the contact details provided in post 2829 above.

Kind regards,

Lee

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Vodafone UK

paulsad

Eeee amazing ... Vodafone still as bad as they were years ago when they ballsed up my credit history - they'll happily do that to you and then appear helpful (still there then Lee?) then make you jump through hoops with hard to get evidence until you give up ...

Silk

paulsad wrote: »

Eeee amazing ... Vodafone still as bad as they were years ago when they ballsed up my credit history - they'll happily do that to you and then appear helpful (still there then Lee?) then make you jump through hoops with hard to get evidence until you give up ...

To be fair to Lee, he has an excellent track record for sorting out genuine errors and complaints and seems to be one of the few people in the organisation able to solve issues.


If you had a false marker against your credit reference which they refused to amend you can contest it with the agency and ask them to investigate, if they agreed with you it would be removed.


Even if the credit agency refuse to remove or amend it you can always add your own statement to the record explaining the circumstances

bigsmokejez

Vodafone in lying deceitful customer service shocker!

Vodafone claimed my father signed up to a 12 month contract in May last year. Knowing this was not the case as he was adamant he had not, we asked Vodafone to check their records and pull the tapes of the conversation. They said they would pull a tape of the conversation within 30 days. We rang up after 30 days and they then said that they do not hold the record of the phone information that long.

They then said that it would cost £110 to break the contract unless of course he signed up to a new contract. I woke up this morning, relieved to find that there was no horse's head under my pillow, and decided that the best course of action was to hold Vodafone to account as a matter of principle.

Does paying the £110 to break the contract prejudice a claim in Small Claims Court / via Ombudsman (Also I don't want my father's credit rating to be affected).

The claim that they don't keep recorded conversations for longer than 6 months beggars belief especially as this would seem to be the only objective means of ascertaining whether a contract was agreed to in any instance.

Is the next step to make a Data Protection Act request to force their hand on whether they do in fact hold a record of the conversation?

Which is the better avenue to holding them to account? Small Claims or Ombudsman? Advice gratefully received, thanks.

mobilejunkie

You'll need proof. If there really isn't any you are likely to lose. Contact the Web Relations Team as guided on here endlessly or you're not likely to get anywhere decent.

Silk

bigsmokejez wrote: »

Vodafone claimed my father signed up to a 12 month contract in May last year. Knowing this was not the case as he was adamant he had not, we asked Vodafone to check their records and pull the tapes of the conversation. They said they would pull a tape of the conversation within 30 days. We rang up after 30 days and they then said that they do not hold the record of the phone information that long.

A twelve month contract that started May last year would have reached minimum term in May this year so there would not be a penalty to end the contract


The contract may well have been done through a third party seller so you need to try and find out who the contract was done through. if it was a 3rd party it would explain no record of the call.


How has the account been paid up to now? is it DD if so how come it's only shown up now?


Have you checked to see if the number is active ie. is someone using it?


It may well be your Father is a victim of identity fraud if someone has used his details to obtain a phone so do you know if the contract is sim only or had a phone included?

bigsmokejez wrote: »

Does paying the £110 to break the contract prejudice a claim in Small Claims Court / via Ombudsman (Also I don't want my father's credit rating to be affected).

Not if you make it clear (recorded) that you are paying but do not accept the debt.
If the contract has outstanding amounts on it then his credit rating may already be affected.
If he is a victim of identity fraud there may be others.

bigsmokejez wrote: »

Is the next step to make a Data Protection Act request to force their hand on whether they do in fact hold a record of the conversation?

You can do a SAR which will cost you £10 ....if of course you need to take action on it's content you will be able to claim that back.

bigsmokejez wrote: »

Which is the better avenue to holding them to account? Small Claims or Ombudsman? Advice gratefully received, thanks.

Depends on the situation, SC's is quicker but you need to be sure of the facts with proof and if you've been paying it for 18 months without question it puts you in a weak position

Alloneword

Well here i am pushing 50 and in all my life i have never come across a company as bad as VodaFone and trust me when your up against PC World, dixons, etc that is saying something.
Vodafone company representative lets see what you can do with this one.
I order asn LG G2 on Black friday (I know) well with the hassle leading up to a del date of the 11th of dec i was miffed at VF anyway, but i got an email from u on th e10th saying it would be here on the 11th so fair enough parcel got to my sorting office in Southwark on the 11th at 7.30am and then it entered "The Southwark Triangle" in another words it vanished of the face of the earth, or some git stole it, which is the case as DPD (Dodgy Parcel Delivery) have confirmed this themself, they told me to contact U which i have been doing ever since, and i have been lied to ever since, it ranges from, ok i will be sorting this and with you next day, to 24 hours to 48 hours, and todays chesnut was told 48 hours and i will be having new "smarts phone" (and before we go bonkers, no it's not racist i am quoting) when i told him i had been told that before and i wanted that in writing he ok i put phone down to type which sounded fair enough, 2 hours later i gave up waiting.

There have been tons more but it seems pointless even typing it, this was supposed to be for my 16 year old Christmas but somehow I doubt you will get her phone to her before the big day, so thanks for that.

Also i am not in a financial postiotion to just go and buy another one so come Christmas day i'm going to have to face with nothing, apart from the scren protector and case she wanted for phone that she does not have and as a father that kills me.

I'm sure your going to do your best to put some good spin on it, like we employ people with highest levels of training and sorry for loss (you mean theft), i know there is nothing you can do about Dodgy Parcel Delivery nicking the phone but the screw up after the 11th is 100% VodaFone's fault and NOBODY IN VODAFONE cares one jot.

All1

PS please dont ask me to go to facebook twitter eforum they have all banned me because i am speaking the truth i have contacted them and asked why they banned me but not surprisingly they have failed to answer me (a comms company)

mobilejunkie

Contact the Web Relations Team (follow the instructions) so they can call you - you won't get anywhere until you do. They are very helpful and MIGHT be able to sort it quickly.

Alloneword

mobilejunkie wrote: »

Contact the Web Relations Team (follow the instructions) so they can call you - you won't get anywhere until you do. They are very helpful and MIGHT be able to sort it quickly.

Well ihave done that since the 11th and as i said NOTHING, oh and i can't go back to the eforum as they have banned me for being too honest, no it's not a joke

All1

my only other options are here, letters or small claims court both the latter will be no good for crimbo

Vodafone

Hi all,

bigsmokejez - So I can take a closer look at your dad's account, please email me with his details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Alloneword - I've found your email dated 15 December and I'll get back to you as soon as possible.

Kind regards,

Lee

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Vodafone UK