Vodafone complaints

mamabuddah

feeling everyone's pain on here....I'm still waiting since August to find out about a web order that couldn't be traced..."we don't have that order number"...Lee did sort it in as much as he could, but I never did find out what the "real" problem was....unfortunately 3 of us are on Vodafone....my daughter just did an upgrade to iphone...and guess what... 120 hours later...sim still not activated....

SallyUK

Mamabuddah

Did you actually receive your phone though?

Sal
X

mamabuddah wrote: »

feeling everyone's pain on here....I'm still waiting since August to find out about a web order that couldn't be traced..."we don't have that order number"...Lee did sort it in as much as he could, but I never did find out what the "real" problem was....unfortunately 3 of us are on Vodafone....my daughter just did an upgrade to iphone...and guess what... 120 hours later...sim still not activated....

Leon_W

Hi Sally


Yes, Lee sent me an email but it was the usual thing "looking into it, get back to you" hot air.


Nobody has got back to me .


The phones have been in their boxes for a couple of weeks now undisturbed and I thought yesterday that I'd turn them on just on the off chance the Sims had been activated. Nope.


It's truly pathetic. They have had a month now to activate a sim for one of the phones and send me a bag for the other phone to be returned. As stated earlier though, I'm not interested. Vodafone, Send me the return bags and you get your phones back, if not then so be it.

SallyUK

Hi Leon

Yes, you're in same position as me, although I only have one phone I want to return.

It'll be a month tomorrow since all this started. I too tried to activate the sim the other day, but like you, nothing.

Sal
x

Leon_W wrote: »

Hi Sally


Yes, Lee sent me an email but it was the usual thing "looking into it, get back to you" hot air.


Nobody has got back to me .


The phones have been in their boxes for a couple of weeks now undisturbed and I thought yesterday that I'd turn them on just on the off chance the Sims had been activated. Nope.


It's truly pathetic. They have had a month now to activate a sim for one of the phones and send me a bag for the other phone to be returned. As stated earlier though, I'm not interested. Vodafone, Send me the return bags and you get your phones back, if not then so be it.

Vodafone

Hi all,

Apologies for the delay with getting back to the thread.

Megs Mum, stevo84 - If you still need help with your accounts, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

SallyUK - I've chased up your case. Once I have an update, I'll get back to you.

Leon W - I'll follow things up with our Directors Office for you.

jayjay21 - I've replied to you here.

Threepwood - Thanks for updating the thread to confirm that your query has been resolved.

mamabuddah - I've replied to you here.

Kind regards,

Lee

Social Media Comms

Vodafone UK

darbysth

Just to confirm.My problems have been solved.Thankyou Lee.

Stevo84

Hi Lee,

Reference is:

Re: WRT135 - MSE [#8738346]

Thanks,

Steve

Vodafone

darbysth wrote: »

Just to confirm.My problems have been solved.Thankyou Lee.

You're welcome darbysth.

Thanks for updating the thread.

Stevo84 wrote: »

Hi Lee,

Reference is:

Re: WRT135 - MSE [#8738346]

Thanks,

Steve

Hi Steve,

I've got your email and I'll get back to you as soon as possible.

Kind regards,

Lee

Social Media Comms

Vodafone UK

SallyUK

Well, just received this!

Hello

You've chosen to limit the amount you can spend on using data abroad for (it gives a mob number here). This means you can spend uo to 50 euros when you visit Euro zone.

We'll send you a text if you get close to your monthly limit, and another one if you reach it.

When you reach your limit:

You won't be able to use any more data abroad for the rest of the calendar month, unless you turn off your data spending limit. Just text UNCAP to (no given) or change your settings in My Vodafone.

So, how the hell can they send this email with a mobile number, when I keep getting told they can't find my account number!!!

All, I ever get is a message on here, saying someone will be in touch as soon as possible.

It's coming up to 5 weeks now since this whole thing began. How I wish I'd never ordered that contract now.

Sal

Leon_W

Hi Sally


In the time it has taken for Vodafone to NOT sort out my issues I have had a whole kitchen extension built and we're now on the final fix !


Still no contact from the directors office. They must be addressing more important things like putting up the Christmas decs.