Vodafone complaints

tdighton

SimonSays wrote: »

Obviously Vodafone took the letter "o" too.

There you go i hope you are happy now I've corrected my spelling mistakes i was angry at time of posting! to be honest dint realise this board had to have spelling perfect!!!! gezzz some people!

Vodafone

tdighton wrote: »

FUMIN!!!!! i had a promise to pay on Wednesday have a text to prove this but you decided to take the money Tuesday all my money i had as that wasn't for my phone bill!!!!! went to bank they said can reverse it if Vodafone agreed! so called Vodafone up and they said yes see there error that's fine we wont try taking it again as card payment we only try once!!!! so got money back same day!!!! the Vodafone man said call back after bank give it back and set up another promise to pay for few weeks just to sort all money out for your error!!!! so i called weds and explained to the lady what happened she said that fine ill put promise to pay till 1st November just gone and checked my bank and your gone and took money!!!!!! you had no right as i gave you my bank details to take them on the 1st!!!!!!! you have no made my account over drawn!!!! had enough with your crappy service ive been with you guys over two years!! and now all sudden its one things after the other with you lot ill be glad to leave in December and wont be recommending you to anyone its appalling!!!

Hi tdighton,

I'm sorry to see this.

If you'd like any help from me, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

PaulSBeaton wrote: »

Hi there

Messaged on Tuesday as asked. Haven't heard anything from you yet Lee. Checked spam just in case.

Will you be in touch today?

Hi Paul,

As I can't see your email, update the thread with your email reference number from our automated reply.

If you haven't received an automated reply, please send your email again.

Kind regards,

Lee

Social Media Comms

Vodafone UK

tdighton

i have sent it but got no reference all i got was Log in to access all your account features

tdighton

think this is it Re: WRT135 - MSE [#8265838]‏

PaulSBeaton

Hi there, still haven't heard from anyone from vodafone yet? Contacted you on Tuesday.

Vodafone

Hi tdighton,

I've got your email and I'll get back to you as soon as possible.

Paul - I've not received your email, please send it again and update the thread with your email reference number from our automated reply.

Kind regards,

Lee

Social Media Comms

Vodafone UK

PaulSBeaton

Lee, between this and the thoroughly sniffy attitude of @VodafoneHelp on Twitter I am getting thoroughly !!!!ed off. Can you have the decency to message me directly and stop the mucking about with over complicated requests to message you?

Is there not a direct message option on this site? There I can give you an email or number.

PaulSBeaton

i imagine the defensive attitude from Vodafone Help and customer complaints representatives comes from years of abuse and unreasonable requests.

This in my opinion is not an unreasonable request, here is the problem simplified.

My iPhone 5 has a faulty battery. I'd expect this simple job of replacing the battery to be taken care of by Vodafone. Especially as I have a year of my contract left.

As requested by Vodafone, I am not willing to pay £190 for this. You CAN fix this but simply WON'T.

No disrespect to you Lee as you seem a decent dude. I just want someone to take responsibility for this.

varunchadha2583

Posted a complaint on mentioned website Ref. details Re: WRT135 - MSE [#8284863], Can a Vodafone rep. please confirm?

mije1983

PaulSBeaton wrote: »

Is there not a direct message option on this site? There I can give you an email or number.

I believe PMs are disabled for official company reps so there isn't a way on MSE to contact them except via the public forum.

As you won't be wanting to put your private info in a public place (which would get deleted anyway), the best bet is to (re)send the email and then update here with your reference number for Lee to pick up with you. Most of the time it seems like the WRT are the only ones who do anything to help!