Vodafone complaints

Silk

zazasand wrote: »

. They are getting the recordings of which I know for a fact I am correct, so they will need to provide me with a copy of the transcript of which believe it or not, they want to charge me.

That would be correct if you want copies, it would be a SAR which most companies can charge up to £10 for.


You won't need copies if what you say is correct and they listen to them.
It may be worth asking the Voda Rep to look into it for you, You can contact him as per this post .... http://forums.moneysavingexpert.com/showpost.php?p=66524585&postcount=2622


Then come back on the thread and post the ref. number from the automated reply

mobilejunkie

Are you certain it's not a pro-rata amount for the part month + first whole month? People often get confused by that. The first period is the time from the new contract to the first billing date, plus a full month for the next period.

492800

Hi forumers,

I've been with Vodafone for around 18 months (6 months left on my contract) and this month they have been shocking.

Since the 9th I've had 5 days straight when i had no data. and then a lot of hours in between with no connection at all, and also, for most of today, no connection at all.

Over this month I've spent around 5-6 hours in total, on hold, online etc and each time they apologize, say they are upgrading their systems, as there's been worldwide problems etc etc and that some of us have been affected.

Do I have grounds to ask for my contract to be cancelled?

It's rubbish to be with a company that have this level of service.

492800

ahh, just seen this after i posted elsewhere.
A place to vent...

I've been with Vodafone for around 18 months (6 months left on my contract) and this month they have been shocking.

Since the 9th I've had 5 days straight when i had no data. and then a lot of hours in between with no connection at all, and also, for most of today, no connection at all.

Over this month I've spent around 5-6 hours in total, on hold, online etc and each time they apologize, say they are upgrading their systems, as there's been worldwide problems etc etc and that some of us have been affected.

Do I have grounds to ask for my contract to be cancelled?

It's really quite rubbish to be with a company that have this level of service.
A few hours of problems I can understand, but days of problems are incredible.

gjchester

492800 wrote: »

Do I have grounds to ask for my contract to be cancelled?.

You can ask, but as there's a multitude of reasons outside Vodafone control (theft or vandalsation of hardware, spare part availability) then its unlikely you will get anywhere. You agreed that there may be outages form time to time in your contract, it happens form time to time, and there is obviously no national outage or it would have hit the papers.

Is it one location or in multiple places, if its more than one place then it could be your phone at fault depending on where the places are as it may be you use different cell towers.

Best you are likely to get is a credit for the line rental for the month.

Vodafone

Hi zazasand and 492800,

Thanks for making me aware of your concerns,

So I can look into things further for you, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

492800

gjchester wrote: »

You can ask, but as there's a multitude of reasons outside Vodafone control (theft or vandalsation of hardware, spare part availability) then its unlikely you will get anywhere. You agreed that there may be outages form time to time in your contract, it happens form time to time, and there is obviously no national outage or it would have hit the papers.

Is it one location or in multiple places, if its more than one place then it could be your phone at fault depending on where the places are as it may be you use different cell towers.

Best you are likely to get is a credit for the line rental for the month.

It had apparently been global. i was even abroad and it didnt work. But vodafone acknowledged that it was their fault as they were apparently migrating accounts form one place to another and some had some major problems. I was told this by quite a few of the many vodafone people I had been in contact with.

I am fine with a little bit of time with no phone, but i really don't think that day after day is acceptable.

Odie85

Hi Lee, I'm really hoping you can help me get some sort of resolution to some issues I've had with my recent upgrade. I have emailed via the form as you noted.

The reference I got back is: WRT135 - MSE [#8096362]

Vodafone

Hi Odie85,

I've got your email and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

glenngill35

I applied for the VEA for a family member and then this arrived. I would like Lee and the team to help out with what I show below. I have emailed Vodafone for clarification and am still waiting for a response. Hope you can help.

I received the email below from Vodafone:

no-reply@help.vodafone.co.uk

You recently applied for discount through the Vodafone Employee Advantage scheme.
Unfortunately, we haven't been able to approve your application for #### (Vodafone Mobile Number 0788######) for the following reasons
Unfortunately we are unable to add a discount as the account shows that it was not bought in a Vodafone retail store, through Vodafone telesales or on the Vodafone website.

To find out more about the scheme, take a look at our FAQ's and our Ts&Cs, or if you have a query regarding your rejection please complete this form.
Kind Regards
Employee Phones

Your information is incorrect the correct information supplied by Vodafone is

Apple iPhone 5s from Vodafone and I have agreed a new contract with Vodafone. These are the details:
Order Ref 44900####
Consignment Number 114332####
IMEI Number 35201806920####

I would like the VEA 20% discount to be applied! Vodafone as I have shown with the information above provided the iPhone 5s and a new contract direct from Vodafone.