Vodafone complaints

Vodafone

Hi glenngill35,

I'll chase this up and update the account holder as soon as I can.

Kind regards,

Lee

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Vodafone UK

alihud

I have been trying to top up my sons phone again today,can't do it online or by 2345 just goes round and round in circles! Can't get through to customer services as that is going round in circles too!! Aarrgghhhhhhhhhh!!! What's going on?

glenngill35

Ref #2643


Hi Lee, thanks again for your help with the VEA. I received an email today confirming that it had been applied to the relevant account.


Lee I have said this before Vodafone I hope realise how valuable an employee you are!!!


In my opinion you are the only one @ Vodafone who actually deals with the customer issue and brings it to a mutually satisfactory conclusion. Thanks again Lee well done and keep up the excellent work .

Vodafone

alihud wrote: »

I have been trying to top up my sons phone again today,can't do it online or by 2345 just goes round and round in circles! Can't get through to customer services as that is going round in circles too!! Aarrgghhhhhhhhhh!!! What's going on?

Hi alihud,

Thanks for making me aware of this.

So I can help you further, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

glenngill35 wrote: »

Ref #2643


Hi Lee, thanks again for your help with the VEA. I received an email today confirming that it had been applied to the relevant account.


Lee I have said this before Vodafone I hope realise how valuable an employee you are!!!


In my opinion you are the only one @ Vodafone who actually deals with the customer issue and brings it to a mutually satisfactory conclusion. Thanks again Lee well done and keep up the excellent work .

You're more than welcome glenngill35.

Thanks for updating the thread to confirm that this's been sorted out.

Kind regards,

Lee

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Vodafone UK

Alannaha

Hi

can anyone give me the e-mail address to send my request to vodaphone for a letter of deadlock as the ombudman has asked me to request this before i can proceed with my complaint and i have got nowhere with the people i have contacted at vodaphone.

thanks

Vodafone

Hi Alannaha,

I've replied to you here.

Kind regards,

Lee

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Vodafone UK

dexters_mum_2

Hi Lee/ Vodafone,

How would I go about complaining about a store?

I went in on 19/9 as my iPhone 5 wasn't holding charge and I wanted to get it repaired. Rather then process that, your salesman said that it would take 3-4 weeks to get the phone sent, repaired & returned & really as it was the 5 and not 5s or 5c, it wasn't worth repairing and would be costly.

That accepted he said I was in the upgrade period of my contract ( we have 4 lines so wasn't aware of this) it would be easier, QUICKER, to upgrade to the iPhone 6. I queried the waiting time and was told no more than one week, I asked him could he assure me of that and he said yes. He said that there had been a communication to ALL stores that the 64GB & 128GB, all variants were on one week back order. I heard this communication to three other customers in the store.

I said I would only take a new contract if they could assure me that I wouldn't wait longer than 2 weeks. He said that I could come back in and cancel if I hadn't received my new iPhone in two weeks, so, new contract agreed to, phone ordered and delivery estimate of 25/9 to 2/10.

This date has come and gone and still my order tracker is on status 2, order accepted.

Whilst I fully accept your are reliant of manufacturer providing you with stock, I don't feel I was adequately told about the delays, this information was incorrect, I only ordered a new phone as I was told it was quicker than repairing. We don't have s Genius Bar close to take it to to get a repair actioned there.

When I went back to the store, they said they acted properly, the info has come from head office and, actually, I only had 1hr to cancel my order, so tough luck.

I'm now a week over my delivery date, I was told yesterday by Vodafone online that the delay was due to a hijack and I would now be waiting 4 weeks.

I really do appreciate your position but i don't feel the service I've received is very good. I was basically laughed at for believing I would get an iPhone in a week. The staff fully admit that they told customers the week wait tag line but say that's what they were told by HO even though they thought it was incorrect?!

I realise that there are thousands in the same boat right now and fully understand but what I'm most peeved about is being lied to about the repair vs new phone debacle, which I feel was to gain a sale rather than repair order.

Realise that I can't get a phone via Vodafone anytime soon but I would just like to note my concerns on the selling of your contracts. I probably would've cancelled knowing what I know now. I realise I can't now.....

mamabuddah

Hi Lee, just in case you don't go back to threads, I've updated mine to give you a heads-up that we may be going to have a few more problems...

http://forums.moneysavingexpert.com/showpost.php?p=66694772&postcount=49

misterk_2

Can someone from the Vodafone team deal with my enquiry, I have emailed and the reference I got back is: WRT135 - MSE [#8194485] .


Ideally if someone could email me the outcome that would be great.


Thanks.

Vodafone

Hi all,

Thanks for your posts over the last few days.

dexters_mum - So I can take a closer look at your account, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

mamabuddah - I've just replied to your update.

misterk - I've got your email and I'll get back to you as soon as possible.

Kind regards,

Lee

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Vodafone UK