Vodafone complaints

staple28

Having a business account for years with Vodafon ebut the last few years they have totally gone downhill to the point we are changing but who to change too?

Lee, can you tell me why our account manager changes every week? and why no i don't even get a reply to my emails so i phone up, to be asked a security question 'who is your account manager' i wish i knew!!

Vodafone

Hi blenki1,

Thanks for coming back to me.

It's a shame that we weren't able to get things resolved to your satisfaction and that as a result of this you've now left us.

staple28 wrote: »

Having a business account for years with Vodafon ebut the last few years they have totally gone downhill to the point we are changing but who to change too?

Lee, can you tell me why our account manager changes every week? and why no i don't even get a reply to my emails so i phone up, to be asked a security question 'who is your account manager' i wish i knew!!

Hi staple28,

Thanks for making me aware of this.

To enable me to get things looked into further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

katielouisej

They took money out early... then completely failed to correctly check data protection on one of the 3 calls i made that day trying to speak to someone for an explanation! Currently being investigated by the customer relations manager it's that serious.
Drawing up an invoice for 3+ hours of phone calls to a 0870 number (as we no longer have the vodafone SIM card), another nearly an hour on the phone to the bank and the other company that's bill bounced because vodafone took the money out early, (which the bank messed up so spent most of this time making ANOTHER complaint)
So 4 and a half hours worth of what I'd usually be paid for my time at work. (including notes and working out all of this)
3 of the hours of my time were on my partners precious day off which we missed out on taking our 6 month old son out... not happy. Useless service. Glad he's leaving. Expecting a callback by 9pm tomorrow...

mobilejunkie

katielouisej wrote: »

They took money out early... then completely failed to correctly check data protection on one of the 3 calls i made that day trying to speak to someone for an explanation! Currently being investigated by the customer relations manager it's that serious.

You think? Amazes me how gullible people can be...

The "investigation" will be the usual non-event. It's an excuse to get rid of you for a few days. Standard Vodafone operating procedure.

Vodafone

Hi katielouisej,

I'm sorry to see this.

Did the call back take place as arranged yesterday?

If not, could you email me with your details via the link in our profile here so I can get things followed up?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

katielouisej

That's okay Lee, now that I didn't get a callback and fobbed off a few times, I emailed Mr Hoencamp, one of the MD's got back to me today (less than 48 hours after the email was sent) and i've had my £100+ worth of calls refunded, and admittance of Vodafone not doing data protection properly...

Vodafone

Hi katielouisej,

Thanks for coming back to me.

Although it's disappointing to see that the call back didn't take place as promised, thanks for letting me know that a solution has since been reached.

Kind regards,

Lee

Web Relations

Vodafone UK

MoscowFlyer

Vodafone_company_representative wrote: »

MoscowFlyer,

Thanks for making me aware of your concerns.

So I can get things looked into further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

Just to say thanks for sorting out our issue, all now resolved.

Vodafone

Hi MoscowFlyer,

Thanks for updating the thread to confirm that things are resolved for you.

Kind regards,

Lee

Web Relations

Vodafone UK

MissyKay

Lee,

I renewed my contract big mistake regretting it know should not have given you guys a second chance.

Can you help me with a problem will do the usual raise query.

missykay