Vodafone complaints

zoes81

joly2 wrote: »

I am new to this.... Just after some advise. My mum has a Vodafone mobile phone contract, as well as a laptop contract. The mobile contract is ongoing, however the contract on the laptop ended in October 2011. She was not advised, and Vodafone are STILL debiting this cost. She saught advise from a retail store, who verified that the contract did end in October 2011, and she was advised ' it's your problem, to read the policy details yourself and cancel it yourself' I honestly can not believe this is actually legal!!! Surely as a gesture of good will, providing a service to customers, a letter could be generated just before the contract ends for the customer to decide if they want to renew or not (this might actually retain some customers!) and advising of the contract expiry. Can my mum claim the 'over payments' made since October 2011? They were very quick on chasing the late payment just before christmas, but failed to tell her that she actually did'nt have to pay at all!

I had the same thing with another provider, I had to give them 30 days notice, it isn't just Vodafone that do this

Rajis

A customer for several years, first time I have a problem,due to no reception for 3 weeks, they agree to cancel contract and then pursue for money and send in debt collectors for £628.00, has been
Vodacon defaulted and pursued money in bad faith when they agreed to cancel contract, due to mast fault for over 3wks, denied I ever made calls, refused to supply subject access report, hounded me with numerous debt collectors.


finally had hearing in court for trial, judge said breach of contract and forwarded for trial, arrogant vodaphone barrister was shame faced and unable to summarise, can't wait for round 2, vodaphone are the most dishonest, lying and unethical corporate company ever.

I will continue to fight for justice and once the inevitable outcome is passed, I will take this to the papers, and all media sources highlighting their lies, as this will surely open the flood gates for 1000s of wrong done vodaphone customers, hurt them where it
hurts their floundering reputation and pockets.

5 years of my money and loyalty and they do this, you are not indestructible, David will stand up to golliath,

glenngill35

My contract expires on the 27-5-2012. My account number is xxxxxxxxx.
My iPhone 4 is unlocked from Vodafone and I have my PAC.
I have been in contact with Vodafone on 191 and also had a return call from Vodafone customer care on the 0808 number.
So far my attempts to stay a Vodafone customer have failed in that all the individuals I have talked to have been very nice and helpful but cannot apparently offer what I am requesting. I have been informed that it is impossible for Vodafone to offer me what I have asked for. As I indicated earlier everyone I have talked to at Vodafone has been great but there does not seem to be any way my requests can be accommodated/achieved.
My request is in my opinion a simple one that I stay on my current package but convert it to a 30 day sim only plan with a reduction in my monthly payment as I now own my iPhone 4.
I would prefer to stay with Vodafone, my issue is that Vodafone competitors will offer me what I am requesting without hesitation and at this time Vodafone will not.
I do not consider the above requests unreasonable as all I am asking for from Vodafone is a chance to remain a Vodafone customer.The information re what competitors will offer is freely available on the internet and to the best of my knowledge accurate.

Vodafone

Hi zoes81,

My apologies, I haven't received your email response. Did you include WRT135 in the subject?

I will take a look and see if I can find it.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

raduqaz

Vodafone_company_representative wrote: »

Hi raduqaz,

My apologies for not getting back to you sooner. I was awaiting the result of the bill recalculation.

I have just received your most recent email so will look into this further for you and get back in touch.


Many thanks,

Heidi
Web Relations Team
Vodafone UK

I just have to say that this is by far the worst customer service I have ever received .
I know you (Vodafone) ,most definitely don't value me as a customer so I will try to return the favor as quickly as possible.
I'm waiting for 2 and half months for you (Vodafone) to give me MY money back and of course you have no intention of doing that .
My recommendation for others wanting to join with Vodafone in the UK : DON'T !!!

By the way it's so much cheaper for me to pay 500 quid to get rid of your services (account termination tax) than paying 200 a month for a service i'm not provided with.

Thank you for your services .

maggsandal

my problem with Vodaphone is that I want to change to a better contract and ideally upgrade my phone part way through the contract period. I currently have a Blackberry and wasn't making a lot of use of it so when the previous contract was coming to an end Vodaphone rang me and gave me the option of upgrading my phone OR keeping the Blackberry for another 12 months on a cheaper plan with less minutes and texts. I decided to go with this but now my circumstances have changed and we spend every other month in Portugal for which (should I choose to use the facility) I get charged the capped 2 euros per day for roaming. This wasn't too bad when we were spending less time there but can add up for a month or more. I spotted on the Vodaphone site that there are now price packages usually the most expensive option) that allow 2gb per day roaming within the tariff. This seemed to me to be a good option so I rang Vodaphone and asked if I could upgrade before my contract ends. They refused to help me saying that their 'systems' would not allow such changes midway through a contract. I cannot understand why it would not be in Vodaphone's interest to allow me to go from paying £15 per month to £40 per month but, the best they would offer was to bring my contract end date forward by 2 months - not what I wanted - I told them to leave it and I would move to another network when my contract ends - they couldn't have cared less!!

Vodafone

Hi raduqaz,

Just so you are aware that I haven't forgotten about you, this is still being investigated by our IT team.

I requested an update and they have advised that it has been escalated to the billing team.

I will be in touch as soon as I know more but if you need to reach me urgently in the meantime, drop me another email here with WRT135 FAO Heidi in the subject and I will give you a call.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

raduqaz

Vodafone_company_representative wrote: »

Hi raduqaz,

Just so you are aware that I haven't forgotten about you, this is still being investigated by our IT team.

I requested an update and they have advised that it has been escalated to the billing team.

I will be in touch as soon as I know more but if you need to reach me urgently in the meantime, drop me another email with WRT135 FAO Heidi in the subject and I will give you a call.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

Heidi I spoke today with somebody at 191 and I was told that I am not owed anything (so says the bill recalculation team). After two months of waiting and explaining the case to a dozen or so costumer relations members I feel that Vodafone is just stringing me along.
This is just unbelievable , I have printed invoices with one tariff applied to my calls and the months that follow I have a different tariff to the same calls.

This is not a way to do business .

Annie._2

maggsandal wrote: »

my problem with Vodaphone is that I want to change to a better contract and ideally upgrade my phone part way through the contract period. I currently have a Blackberry and wasn't making a lot of use of it so when the previous contract was coming to an end Vodaphone rang me and gave me the option of upgrading my phone OR keeping the Blackberry for another 12 months on a cheaper plan with less minutes and texts. I decided to go with this but now my circumstances have changed and we spend every other month in Portugal for which (should I choose to use the facility) I get charged the capped 2 euros per day for roaming. This wasn't too bad when we were spending less time there but can add up for a month or more. I spotted on the Vodaphone site that there are now price packages usually the most expensive option) that allow 2gb per day roaming within the tariff. This seemed to me to be a good option so I rang Vodaphone and asked if I could upgrade before my contract ends. They refused to help me saying that their 'systems' would not allow such changes midway through a contract. I cannot understand why it would not be in Vodaphone's interest to allow me to go from paying £15 per month to £40 per month but, the best they would offer was to bring my contract end date forward by 2 months - not what I wanted - I told them to leave it and I would move to another network when my contract ends - they couldn't have cared less!!

You made the decision to go for a further 12 month SIM only contract and keep your Blackberry to reduce your costs and before you are able to move to a different contract, you need to honour your present commitment. It may only be a SIM only contract, but its still a contract.

The only way to change your tariff would be to pay off your present contract and you would then be free to take out a different contract.

The allowance for Vodafone Data Traveller is 25mb per day for use in the Europe Zone for £2.00 per day or £10 per month which you are able to opt into, not 2GB per day, or it is included in some price plans and you would still be able to take advantage of Data Traveller with your present SIM free tariff.

You have nothing to complain about, its the meaning of contract and you agreed to the terms of the contract and should have been fully aware that it was a 12 month agreement. Just because you see something better, it does not mean you can change tariff midway in your agreement. You pay off the present contract first.

You other alternative would be to take out an additional contract for the new tariff and cancel out your present contract when it expires but that would mean paying for two contracts.

eagleeye

Hi

Don't trust these vodafone guys.I upgraded back in feb and had an inflated bill.I complained to the call centre ,online complaints and corporate office but everyone told me that first bill is always higher ,correct,etc.I did try to explain but what you can do when their mathematical skills are poor including the ceo.

I was given in writing that upgrade will cost you 24.01 pounds (inc vat) per month.The first bill came and it was for 59 pounds (line rental charge)for 53 days .Even for two months ( 60 days approx) it shouldn't be more than £48.02 (inc vat).

I raised an issue but they were keep telling me that first bill is always higher,etc.Now this second bill(basic line rental) was again higher and i raised issue with their complaints team.The person accepted that the current bill is faulty and looked into the first bill as well at my request.After 14 minutes of calculations they accepted that they miscalculated the first bill as well. I was lucky as bill was just for 30 days and they were able to understand the simple logic that agreed line rental amount has exceeded for 1month.

Please check your bills after upgrade as their systems are designed to scam the customer.The Ceo office online complaint link is just a marketing gimmick as they never try to solve these complaints unless simple maths is involved.