Vodafone complaints

sanfly

sanfly wrote: »

Hi heidi, thanks for all your help re our billing problems, unfortunately yet again the bill is wrong, March bill is visible on line and guess what the March Bill for mrs.s. is wrong.

Im sure neither of us can work out what on earth is going wrong at Vodafone, but we are so glad we are only on a years contract, cannot see us renewing with Voda as having to check our bills every month to correct Voda errors is beyond a joke

Can you sort again for us, lets hope Mr b's. bill in a couple of days is right!!!!, have emailed you again.......cheers

Vodafone_company_representative wrote: »

Hi sanfly,

That's really disappointing.

If you have already emailed me, I will take a look for you and get back in touch.

Thanks for letting me know,

Heidi
Web Relations Team
Vodafone UK

sanfly wrote: »

Good Morning Heidi,

Hi Heidi,

Following on from above Mr Bs bill is available for download this morning and is also wrong, do i need to send another email about this, or is this message suffice, im sure you will agree that this needs to be sorted as this is 4 months now both of our bills have been wrong......cheers

Thanks for all your efforts so far to try and sort this out..........

Hi Heidi,

Another month another communication, Yes you guessed Mrs.s' bill is correct and Mr B's bill for April is wrong, last time you rang me you said you were passing it on to your I T Dept to sort out and you would ring me with the outcome, I never heard anymore and looks like I T failed.......

As this is the fifth month of wrong billing, could you please do whatever you need to do to sort this out once and for all.!!!

Email References is WRT135 FAO Heidi [#8130968]

Can you please adjust Mr B's bill down manually again for this month

Do I need to email you again as well as this post.........

fatboyonadiet

I've been having ongoing problems with my phone for a good few months, I have contact customer service who have told me I can get a replacement but it's never in stock. I did call in at a store but they advised me that they couldn't do anything!

I wrote a letter to Vodafone but have never had a response! Any suggestions on the best thing to do now??

Vodafone

Hi zoes81,

I have managed to find the email chain from the reference number.

I will now deal with this for you and will get in touch with you today to help resolve it.

Hi fatboyonadiet,

If you get in touch with me, I will be able to help you.

You can email me via the address here with WRT135 FAO Heidi in the subject. Please also include a link to your post and a contact number so I can get in touch.

Thanks,

Heidi
Web Relations Team
Vodafone UK

panda1012345

Hi there I have missed a call from Cate she emailed asking to provide with times for her to call back.... I have replies and still not had a call.

raduqaz

Vodafone_company_representative wrote: »

Hi raduqaz,

It's disappointing to read about your experience here but thanks for making us aware of it.

In the event that no one gets back to you within the timeframe given could you email us with your details via the Contact us form quoting the code WRT135 - MSE in the subject line so we can get this followed up?

Once you've sent your email you'll receive an automated reply with a reference number. To ensure that it reaches us could you update the thread with this and we'll get back to you as soon as possible?



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WRT135 - MSE [#8806797]

Talked to Heidi almost two weeks ago , she said she'll call me back after she looks into the case . She never did get back to me.
After 3 weeks of waiting decided to call vodafone 191 again. Big surprise : seems they recalculated the wrong phone number and of course there was nothing wrong with that number, so they need to do a new recalculation for the second number on my account. I need to wait at least 5 more days. This is unbelievable.
WAKE UP VODAFONE !!!
I swear that if you'd get your paycheque from me you'd be searching for a new job.

joly2

I am new to this.... Just after some advise. My mum has a Vodafone mobile phone contract, as well as a laptop contract. The mobile contract is ongoing, however the contract on the laptop ended in October 2011. She was not advised, and Vodafone are STILL debiting this cost. She saught advise from a retail store, who verified that the contract did end in October 2011, and she was advised ' it's your problem, to read the policy details yourself and cancel it yourself' I honestly can not believe this is actually legal!!! Surely as a gesture of good will, providing a service to customers, a letter could be generated just before the contract ends for the customer to decide if they want to renew or not (this might actually retain some customers!) and advising of the contract expiry. Can my mum claim the 'over payments' made since October 2011? They were very quick on chasing the late payment just before christmas, but failed to tell her that she actually did'nt have to pay at all!

Techhead_2

joly2 wrote: »

I am new to this.... Just after some advise. My mum has a Vodafone mobile phone contract, as well as a laptop contract. The mobile contract is ongoing, however the contract on the laptop ended in October 2011. She was not advised, and Vodafone are STILL debiting this cost. She saught advise from a retail store, who verified that the contract did end in October 2011, and she was advised ' it's your problem, to read the policy details yourself and cancel it yourself' I honestly can not believe this is actually legal!!! Surely as a gesture of good will, providing a service to customers, a letter could be generated just before the contract ends for the customer to decide if they want to renew or not (this might actually retain some customers!) and advising of the contract expiry. Can my mum claim the 'over payments' made since October 2011? They were very quick on chasing the late payment just before christmas, but failed to tell her that she actually did'nt have to pay at all!

There is nothing unusual here. Mobile contracts don't end; there is a minimum term after which you can cancel by giving notice. If you don't then it continues.

Many contracts are like this ( eg pay tv , land lines, utilities), you haven't been overcharged.

spirit

Techhead wrote: »

There is nothing unusual here. Mobile contracts don't end; there is a minimum term after which you can cancel by giving notice. If you don't then it continues.

Many contracts are like this ( eg pay tv , land lines, utilities), you haven't been overcharged.

^ exactly this. once the minimum term has been reached then it will be on a 30 day rolling contract.

Vodafone

Hi raduqaz,

My apologies for not getting back to you sooner. I was awaiting the result of the bill recalculation.

I have just received your most recent email so will look into this further for you and get back in touch.

Hi panda1012345,

If you have your email reference number, I can chase this up and give you a call.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

zoes81

Vodafone_company_representative wrote: »

Hi zoes81,

I have managed to find the email chain from the reference number.

I will now deal with this for you and will get in touch with you today to help resolve it.

Hi fatboyonadiet,

If you get in touch with me, I will be able to help you.

You can email me via the address with WRT135 FAO Heidi in the subject. Please also include a link to your post and a contact number so I can get in touch.

Thanks,

Heidi
Web Relations Team
Vodafone UK

Hi Heidi, I've emailed you back regarding times, evenings and weekends are best as I work all day. I'm going away soon and would like this resolved before then. I look forward to your phone call.


Regards


Zoe