Vodafone complaints

Supatramp

[QUOTE=_On_22nd_February_we_both_received_text_messages_to_our_phones_saying_that_we_were_entitled_to_upgrades_and_to_call_a_number_to_hear_the_options.__We_discussed_that_this_was_early_but_we've_had_early_upgrades_before_so_saw_no_reason_why_it_would_not_be_the_case_as_they_had_text_us!__.[/QUOTE]

This is an interesting post as on Saturday or Sunday(7/8th April), I received a text from VF giving me a PAC and saying sorry that I was leaving them. The PAC expired on 4th April!!!!!!!!!!!
This date is probably correct as I did ask for a PAC way back early March/late February.....................but I've since negotiated a new deal with VF!!
So there appears to be a problem somewhere with VF's system!!

dgm_2

Thanks for the post. Can i ask how you know its minus 2% and without VAT?

Annie._2

dgm wrote: »

Thanks for the post. Can i ask how you know its minus 2% and without VAT?

Its definitely 2% early termination discount and minus VAT since you will not be receiving a service.

Vodafone

Hi dgm,

I am afraid that if you decide to terminate the contract early you would be charged for the agreed line rental charges not including discounts.

As Ann S has mentioned, the termination fee comes with a 2% reduction.

If you need any further information or would like to discuss this further, you can contact me personally via the address here with WRT135 FAO Heidi in the subject. Please include a link to your post and a contact number.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

John_3:16

Heidi

I have recently tried to upgrade after being told on my initial taking out of the contract that I could do this 90 days before the end of the contract. Even upto a couple on months ago It showed on line this was possible. I now find I cannot upgrade this early. After sending emails this does really dent my confindence in Vodaphone having 2 contracts with them for many years.

2d.dave

Having been a customer for many years now, I have been met with a complete surprise that I am very unhappy about.

I have been contacting customer services via email [#8768386]‏ for several days to see if I could upgrade early. I have been offered the upgrade on the condition that I pay 4 months line rental to reduce the commitment on my account. At the same time, I was told that my upgrade date is 30/07/12.

I replied to this explaining...

'...my account says that I am due an upgrade on the 10/07/2012 (a picture of this is attached to this email) and is a date I have been aware of since my last upgrade. This has not been changed to my knowledge nor have I been notified that this will change. This would mean that I have to pay 3 months line rental which is £108 including vat to make me eligible for an upgrade.'

I then received what looks like a stock reply, which I believe implies I have not been listened to. This makes me very unhappy too.

I feel that my loyal custom has been taken for granted somewhat. I could just terminate this contract asap and go elsewhere, this is very easy to do and would cost me a very similar price.

Vodafone

John_3:16 wrote: »

Heidi

I have recently tried to upgrade after being told on my initial taking out of the contract that I could do this 90 days before the end of the contract. Even upto a couple on months ago It showed on line this was possible. I now find I cannot upgrade this early. After sending emails this does really dent my confindence in Vodaphone having 2 contracts with them for many years.

Hi John 3:16,

Thanks for making us aware of your concerns.

Although I can't make any guarantees I'd be happy to take a closer look at things for you. As such, could you let me know the reference number from one of your previous emails?

In the event that you haven't got these could you email us again via the Contact us form here quoting the code WRT135 - MSE Fao Lee in the subject line?

To ensure that it reaches me could you update the thread with your email reference number once our automated reply has arrived and I'll get back to you as soon as possible?

2d.dave wrote: »

Having been a customer for many years now, I have been met with a complete surprise that I am very unhappy about.

I have been contacting customer services via email [#8768386]‏ for several days to see if I could upgrade early. I have been offered the upgrade on the condition that I pay 4 months line rental to reduce the commitment on my account. At the same time, I was told that my upgrade date is 30/07/12.

I replied to this explaining...

'...my account says that I am due an upgrade on the 10/07/2012 (a picture of this is attached to this email) and is a date I have been aware of since my last upgrade. This has not been changed to my knowledge nor have I been notified that this will change. This would mean that I have to pay 3 months line rental which is £108 including vat to make me eligible for an upgrade.'

I then received what looks like a stock reply, which I believe implies I have not been listened to. This makes me very unhappy too.

I feel that my loyal custom has been taken for granted somewhat. I could just terminate this contract asap and go elsewhere, this is very easy to do and would cost me a very similar price.

Hi 2d.dave,

As you've posted your email reference number I'll be able to trace your account details and as such will get back to you as soon as I can.

Kind regards to you both.

Lee

Web Relations Team

Vodafone UK

2d.dave

Vodafone_company_representative wrote: »

Hi 2d.dave,

As you've posted your email reference number I'll be able to trace your account details and as such will get back to you as soon as I can.

Kind regards to you both.

Lee

Web Relations Team

Vodafone UK

Hi Lee

Thank you. I look forward to hearing from you soon.

Vodafone

Hi 2d.dave,

Lee has mentioned that he has sent you a reply.

When you respond, could you include WRT135 FAO Lee in the subject box as he missed it off when he sent the email.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

beckyminime

Vodafone_company_representative wrote: »

Hi beckyminime,

I can certainly understand your concerns regarding the bill.

So that I can take a look into this for you, can you send me an email to the address here with WRT135 FAO Heidi in the subject. Please could you also include a link to your post and a contact number so I can discuss it with you.

Many thanks,

Heidi

Sorry I'm not sure ho to create a link to give u a contact number