Amazon prime delivery method has yours changed recently ?

Nilrem

IIRC Prime is still "next day" normally - they use RM tracked for RM delivered packages which apparently is basically SD light (most of the same delivery guarantees as SD but much cheaper and not fully tracked), but RM is only used for small things like DVD's and games.

They've always used a mix of delivery methods for Prime, in the past year I've had Prime stuff arrive via virtually every delivery method under the sun short of winged messenger;) including at one point SD delivered by my normal postie (now it's just shoved through the door as the new RM tracked service doesn't require a signature rather it's scanned on a PDA at delivery I think), the one thing I have noticed is that if you place an order for 2+ items to be sent "as fast as possible", and one of them isn't in stock (or is a pre-order) that will show as "expedited" rather than "one day".

Kite2010

The 3 options available for me currently are:
Free 1st Class
Free Next-Day Delivery
£4.49/item express delivery (before 1pm)

The thing is to wait and see what Amazon use in the next few weeks, if they still use 1st class for next-day than it's time to complain a bit.

custardy

Nilrem wrote: »

IIRC Prime is still "next day" normally - they use RM tracked for RM delivered packages which apparently is basically SD light (most of the same delivery guarantees as SD but much cheaper and not fully tracked), but RM is only used for small things like DVD's and games.

They've always used a mix of delivery methods for Prime, in the past year I've had Prime stuff arrive via virtually every delivery method under the sun short of winged messenger;) including at one point SD delivered by my normal postie (now it's just shoved through the door as the new RM tracked service doesn't require a signature rather it's scanned on a PDA at delivery I think), the one thing I have noticed is that if you place an order for 2+ items to be sent "as fast as possible", and one of them isn't in stock (or is a pre-order) that will show as "expedited" rather than "one day".

Tracked is just that,fully tracked
it also requires that a PDA must be used on delivery
so it has real time delivery data
Amazon use tracked for packages that can be massive. probably over a metre long from what i remember
It however is not a next day service unless the sender uses the next day version of it
which will be shown on the tracked label

pinkteapot

Email just sent to Amazon:

Hi,

I am writing to complain about our Amazon Prime service. I placed two orders on Thursday (30th) that were dispatched by one day delivery using our Amazon Prime service. However, these orders have not arrived and no tracking information is available. It appears from recent orders that my Amazon Prime orders are NOT being dispatched by One Day delivery (courier or Royal Mail Special Delivery). You have changed the shipping to Royal Mail First Class post.

This service is NOT a One Day delivery method. Royal Mail do not guarantee next day delivery for items sent by first class post. With Amazon Prime we are paying an annual charge for unlimited One Day delivery but it seems you are no longer providing this service.
Please can you tell me if the new policy is to send Amazon Prime orders by first class post. This is unacceptable to me.

The orders I am currently waiting for are XXX and XXX (the latter is a replacement order for an item that previously did not arrive!).

Kind regards,
(my name)

Helix

I can predict the response already. They don't know how to answer these emails, I think they just look through their database of stock replies and find one that mentions prime and first class.

pinkteapot

Just had a reply:

Hello Customer,

Thank you for contacting Amazon.co.uk

I'm sorry for the delay in the delivery of your order.

Further to your email, I have checked your order and We can confirm that your orders XXX and XXX was sent via ROYAL_HIGH_PRIME to the following address:

XXX

The estimated delivery dates given for this orders December 31, 2010.

We appreciate the time you have taken to bring this to our attention. Unfortunately there can sometimes be unforeseen delays and in this case we would ask that you kindly wait until January 06, 2011. This is the maximum time we would ask you to wait, and your parcel may be delivered before this date.

http://www.amazon.co.uk/rsvp-mi?c=vweeubyc3279168764&q=uko2

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the link above to send us your reply.

Amazon Prime members enjoy unlimited Free First Class Delivery and unlimited Free One-Day delivery on millions of eligible items sold by Amazon.co.uk.

However, these services are not Guaranteed Delivery services as occasionally, events beyond our control may cause a delay. We take full responsibility should any item become lost or damaged during delivery and we are happy to replace these items at our own cost.

For details of Amazon Prime Terms & Conditions, please visit the link:

http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=200198240

I hope this helps.

I once again apologise for the all the inconvenience caused.

Thank you for shopping at Amazon.co.uk

sabz3008

So, I e-mailed them this morning...20 mins ago, City Link arrive with the printer I don't even need anymore... But it had something else in the box which I needed, so I accepted the parcel and kept that item and went through the returns process and arranged DHL to pick the printer up tomorrow...however, 10 mins later the idiots e-mailed me this:

Hello,

Thank you for contacting Amazon.co.uk.

I am sorry to hear that you have not yet received these orders.

==Regarding the order #xxxx

I can see that you have already purchased the item from outside and no longer needs the orders.

Therefore, I have requested a refund to your payment card for this purchase in the amount of xxx GBP. Refunds usually go through within 2 to 3 business days and you will see this amount credited on your next statement.

I have also contacted City Link and asked them to return the order back to us. ***BUT CITY LINK ALREADY DELIVERED THE DAMN THING SO HOW MUCH HELP IS THAT?!?!?! :mad: ****

===Order #xxx

I can confirm that your order has been shipped via Jersey Post on December 31, 2010 to the following address:

xx
xx

The estimated delivery date of your order is January 08, 2011 and we are confident that it will arrive by this date. For future reference you can confirm the estimated delivery date on your orders by visiting “Your Account” via the following link:
t

We take full responsibility should your order not arrive. Please contact us again on the above date by using the link below and we will assist you further:

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the link above to send us your reply.

==Regarding the order #xxxx

We can confirm that this order was sent to the following address:

xx

We do understand our customer needs and we do whatever it takes to deliver the parcel with in the specified time. Unfortunately, in spite of all of our efforts, there can sometimes be unforeseen delays and in this case I would ask that you wait a little longer.

It's been our experience that the majority of late packages arrive a few days after the estimated delivery date. We ask that you wait until close of business on January 05, 2011 for your order to arrive.

We can indeed understand that it is a bit frustrating to wait till that length of time. However, I hope you'll understand that this additional period gives us the time to take right actions upon your order, under such situations so that the matter is resolved to your fullest satisfaction.

If your package has not arrived by January 05, 2011, please let us know using the link below so we can investigate and take the appropriate action.

xxx

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the link above to send us your reply.

I can certainly understand that this was not what you expected when you placed your order. Please note that, the date provided is just an estimation and not a guaranteed and rest assured that the order will be deliver as soon as possible. If it arrives too late to meet your needs, please feel free to return it at our expense. We will issue a full refund for the price of any item you return

Further, the vast majority of our orders are usually delivered well within the expected delivery time; however, occasionally a package may be delayed. This is not a common occurrence but when it does happen, we take full responsibility and will endeavour to find a solution.

We do want to make sure that you receive your order. Please accept our sincere apologies for the delay.

Thank you for your patience and understanding, and for shopping at Amazon.co.uk.

Did I solve your problem?

If yes, please click here:
xxx

If no, please click here:
xxx

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our website.

Warmest regards,


Nishant Y
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.

Love the last bit of the e-mail though...Nishant Y. - your feedback..bla bla bla....

this is such a robotic e-mail it's unbelievable !

Doc_N

Just to add to this, over three years or so of Prime membership I'd say around half the stuff comes ordinary Royal Mail and half City Link. Special Delivery is very rarely used.

Royal Mail has been spectacularly unreliable for weeks now - but then today City Link failed to deliver as they should have done. They've been pretty reliable, by and large.

My guess is there's a problem within Amazon that they're not owning up to.

deanos

There is defiantly something wrong somewhere , my mitre box still hasn't arrived or a router i ordered 17th December and these are so called prime deliveries

I presume they automatically send emails when the items are loaded onto the couriers/RM trailers , wonder if they are just sitting on trailers for days

pinkteapot

Another day, still no sign of the two books ordered on Thursday using Prime.

We've been Prime members for two years and until the last month everything we've ordered has arrived next day. :mad:

What frustrates me is the fact that product pages say "Get it by (tomorrow's date)". Surely they can't say it if they're not going to send the item by a guaranteed next day service?