Amazon prime delivery method has yours changed recently ?

shaun_from_Africa

I've ordered 2 items on in the past week (both Amazon prime delivery) and both came the following day and both had tracking numbers supplied, so maybe they are getting back to how they used to be.

One of the items was a £7.95 tyre pressure gauge, and this came courier service (ordered at 4pm, delivered at 8.30 the next morning), so I'm sure that Amazon didn't make much of a profit on that sale.

deanos

My last 2 orders also sent via courier HDNL

Doc_N

Likewise - looks to be a big improvement.

Doshwaster

Ordered an item yesterday on Amazon Prime and it is currently showing "out for delivery" on a CityLink van in Glasgow.

That's great - but I live in Cambridge! The driver must have a hell of a long delivery round...

custardy

Doshwaster wrote: »

Ordered an item yesterday on Amazon Prime and it is currently showing "out for delivery" on a CityLink van in Glasgow.

That's great - but I live in Cambridge! The driver must have a hell of a long delivery round...

more likely Amazon have supplied you the wrong tracking number

Doshwaster

custardy wrote: »

more likely Amazon have supplied you the wrong tracking number

Indeed they had. The delivery arrived a few minutes ago and the driver insisted that he hadn't just come from Glasgow

al_cam

Sorry to drag up an old thread, but Amazon are still up to their old tricks. I needed something quick and was prepared to pay for it next day delivery.
I saw their offer of a free months trial of their prime service so signed up, but I didn't get my delivery on the "guaranteed" date. It arrived 2 days later than guaranteed and had been posted first class - so it took 3 days to get to me.

When I called them, and said I would now have to go and buy it on the high street (dearer and also my travel costs and time) they just said that when it eventually turned up, I could return it for a full refund. There was no option for them to pay the difference.

Needless to say, I will be cancelling my subscription to prime.

Al.

sam201212

I have just had a conversation with Amazon, they state that 'Prime Large Letter' is a premium service.

Needless to say all items have been arriving late due to this service, today I asked my postman whether these 'premium' post get priority. He pointed to the top left hand corner of the stamp and said that is the service that Amazon had used - Royal Mail 1st Class. He advised that despite the fact that they write 'Prime Large Letter' it means nothing to Royal Mail.

A google search on 'Prime Large Letter' brings up similar threads like this.

Nilrem

IIRC most of the stuff sent via Royal Mail under Prime is tracked (the bulk rate business version of SD effectively*), which should be treated by RM differently as it has a better SLA than first class (for example, I think the compensation level for a lost package is a lot higher).

Having said that, a part of what you pay for with Amazon's non free delivery options is the speed at which Amazon themselves deal with it, and Prime is basically a year of priority service at Amazon and next day delivery service.

IE you choose Amazon's free delivery option, and it can sometimes take 2-4 days for them to pick and post it, but the delivery method may not be any different from the paid for "faster" delivery (especially for larger/more expensive items).

If you pay for Amazon's next day delivery the main thing you pay for is Amazon to put it in the priority packing queue, and a definite "normally next day" delivery service (which first class/recorded delivery/special delivery would fall under).

It's the fact that Prime isn't just about the delivery company/method that a lot of people seem to miss, as it's at least as much about the speed at which Amazon handle it internally (before amazon offered prime here, my "free delivery" items sometimes got dispatched same day via second class/48 hour courier, sometimes 3 days later with first class/SD/courier).



*IIRC it will say tracked and have a second barcode on the package (not just Amazon's own handling one, but a second one with "tracked" next to/under it)

custardy

tracked is pretty obvious to see
it actually beats SD on its tracking quality due to it using PDAs for the whole journey over the ld tracking guns still used in MC/DOS
however I have also seen plenty of 'PRIME' marked Amazon packets