Amazon prime delivery method has yours changed recently ?

deanos

Placed another order that was despatched on 18th December still not arrived, had a few items from Ebay all arrived next day, very odd that's its only Amazon orders taking ages with RM

Really getting fed up with Amazon trouble is they are often cheapest

Stephb1986_2

I'm a loyal customer to Amazon ordering a few times every week, about a fortnight ago I ordered a george foreman single grill for H2B to take to work so he can cook while he's there (he works nights) I picked 1-2 day delivery paying extra for it, I work from home so I don't really miss the parcel man they all know to leave it in a certain place for me by now. Anyway I've been in for the last fortnight and the grill hasn't arrived I've had other parcels from other online shopping I've done, so I contacted Amazon and said my parcel hasn't arrived they asked me to wait till friday just gone so I waited till yesterday to see if the parcel came which it didn't so eventually yesterday I emailed Amazon back saying that my parcel still hasn't come could they please send a new one.

They sent a new one out straight away which I got this afternoon which is brilliant, I recieved an email tonight off Amazon asking if I had recieved my original order and if do click on this link to say yes and send the replacement back or another link to say no I haven't got it. For audit reasons or something. Has anyone ever had anything like this before?

Many thanks

Steph xx

Kite2010

Doshwaster wrote: »

The problem with HDNL is that they are run on a local franchise model. Some may be good. Others are terrible. With UPS, DHL etc if something is "out for delivery" I can be 99% certain I will get it that day. With my local HDNL it can sit in the back of their van for several days. It's as if they do a few deliveries each day, get bored then go home.

Or the driver gets set too many deliveries to try and do that day and is running late, so lies on the computer that he tried to deliver but nobody was home to make up for lost-time.

Doshwaster

Kite2010 wrote: »

Or the driver gets set too many deliveries to try and do that day and is running late, so lies on the computer that he tried to deliver but nobody was home to make up for lost-time.

Fair point. They could just be overloaded. Which suggests that HDNL are undercutting the competition by giving their drivers more deliveries than they know they can cope with. This almost never happens with other courier companies.

deanos

Stephb1986 wrote: »

They sent a new one out straight away which I got this afternoon which is brilliant, I recieved an email tonight off Amazon asking if I had recieved my original order and if do click on this link to say yes and send the replacement back or another link to say no I haven't got it. For audit reasons or something. Has anyone ever had anything like this before?

Many thanks

Steph xx

The email is normal

Doc_N

Two items ordered yesterday arriving tomorrow (supposedly) by HDNL. Been a Prime member for around three years, and that's a first. We shall see.

Helix

Doc_N wrote: »

Two items ordered yesterday arriving tomorrow (supposedly) by HDNL. Been a Prime member for around three years, and that's a first. We shall see.

I had a prime delivery sent HDNL sent last Saturday and arrived Monday like promised. Unlike when they decide to just send it first class, my trial is over now decided not to continue as 90% of my orders were not any quicker than Super Saver.

Doc_N

Doc_N wrote: »

Two items ordered yesterday arriving tomorrow (supposedly) by HDNL. Been a Prime member for around three years, and that's a first. We shall see.

Fair's fair. Arrived this morning on a DHL van. Package clearly marked 24 hour delivery.

Kite2010

I ordered a cheap item (under £4) yesterday evening around 7pm, got an email today that it's been dispatched, however it's via my all-time favourite delivery company (HDNL).

And that was clicking the First-Class delivery option.

Give me Royal Mail instead of HDNL At least with City-Link you can phone them up to give them authorisation to leave in a safe place.

tocsin

Just put my first (non-Kindle) order in since the December fiascos... ordered Sunday, dispatched by RM today (Monday), to receive tomorrow (Tuesday). I'll see what happens, then!