EDF Online Saver 7 - Switching Timescale and Set Up.

gowgowuk

jack_spratt wrote: »

Unable to log in or register on-line at EDF due to system maintenance until Monday !!lets hope that they sort out any problems that they have

I called this week-end and been told the same. Today, still impossible to register online. More than one month after they started supplying me!

Ken68

Reminds me of Aunt Edith she was always in a muddle, poor at figures, dates wrong, late arriving. We called her Edif but we liked her, she brought presents.

chong168

nyck wrote: »

Wheres the Live Chat ,i couldn't find it???

nyck

That's a good question, I can't find it now! Can't remember if it was a popup thing asking if I wanted to chat online with a rep or what.

MillicentBystander

My topcashback EDF £85-odd has validated already :eek:. My account doesn't actually go live unti first week in January. This is all going too well....:p

jack_spratt_2

gowgowuk wrote: »

I called this week-end and been told the same. Today, still impossible to register online. More than one month after they started supplying me!

Registered on-line this week and I am now able to go into my account ! the dates are shown for change over which is one week apart for gas and electric

backfoot

Regarding the billing issue on the Standard Tariff, I have the following information from EDF's Legal Department:

EDF are migrating their billing systems currently to a new platform. This migration is due for completion around March 2011.In the meantime, they have to use the old billing system, which has a constraint regarding immediately setting up the new online tariffs The interim process involves the account being set up on the Standard Tariff.

Unfortunately,this does mean that there may be a short period of time where billing is made on this Standard Tariff.

EDF accept that this is not a fair position for Customers and that they will now give REFUNDS for such amounts. Unfortunately, this does require a Customer to alert them to the problem.

I have pointed out that some Customer's have been treated differently and I am told that the Legal Team will issue further guidance to the Call Centres and Billing Teams to ensure consistency of approach going forward.

When the new system comes on board this problem should no longer occur.

I hope this is helpful for any customer's affected by this. It is not a completely satisfactory position, because it relies on customer raising the matter. However,at this stage,it is better than nothing.

Gerrard_8_lfc

I see that EDF now have Online Saver 8 now it appears to be more expensive.

I still cannot get into my online account and I have been a customer for nearly a month now any ideas whats going on ?.

backfoot

Same thing I guess,migration of records to the new system.

t0rt0ise

Me neither but today I heard from Quidco that they accept my cashback query.. woohoo!

starM

Hi, I applied to switch from Atlantic to EDF on 08/11. Transfer went smoothly.

I have used quidco for £80 cashback - Cashback was tracked successfully. Any idea how long its takes for it to be validated?

Thanks
MS