EDF Online Saver 7 - Switching Timescale and Set Up.

Ken68

jack_spratt wrote: »

I had an email from EDF to log into my account and submit opening electricity reading which I have done ! but still had no contract pack to sign ?
I am still able to log into my old energy supplier and I am not sure whether to submit a reading so that account is up to date with the correct final reading or leave it for EDF to provide them with my final reading ?
Gas changes next week !
Hope you all get yours sorted soon !I just wonder if providing a meter reference point number on sign up helped things along it would be interesting to find that out .

Same here Jack, advised old supplier of electric meter read and it instantly generated an online bill which no doubt will adjust the DD.As you gas next week. No way a smooth process. But then part of the problems of moving over a double bank holiday. Will know better next time.

cbrpaul

I was unable to supply my old supplier with a meter reading , the section on thoer site under my account for in putting the reading was "unavailable"

I suspect they will get given the final reading from EDF that i gave them on the change over over day !!

foxyuk

changed elec 3 weeks ago and gas last week ... still cant register for online account


POOR

jack_spratt_2

foxyuk

What is the reason why you cannot register on your online account ?

fordmanchester

Hello

I've been following this thread because I'm in the same position as most of you, waiting for the switch to go through.

Could I just ask... has everyone who is having dual fuel through EDF got 2 online account numbers?

I have one account number which opens to show the "Contract tracker" for both electricity and gas, when you click on the account number.

Then another account number which opens to show just my contact details when you click on it.

Is that the same for everyone else?

jack_spratt_2

My contract number and account number are the same and it begins with a 6.

On my online account it gave me a step by step guide to what stage the change over had reached

cooling period -registering process - contract letter sent (which I have not received yet) meter reading requested - date change over will take place

No just one account number for my dual fuel !

fordmanchester

Thanks for your reply, jack spratt.

I've managed to get 2 account numbers... one exactly as you described, and then another which just contains my contact details.

*sighs*

Is anything ever straightforward?

TwittersPVFC

I haven't been able to register for MyAccount yet as it isn't ready.

jack_spratt_2

I may be completely wrong on this one but I thought I read somewhere that EDF had updated the online system and previously accounts had been starting with a 9 but now they start with a 6.

Maybe someone else could confirm this or maybe I just thought I had seen it and I am wrong !if so forget what I said

Have a look at post 75 I just wonder if the 2 account numbers are one for the new system and one for the old system

t0rt0ise

My previously accounts start with a 7 so I guess you are somewhat wrong.