EDF Online Saver 7 - Switching Timescale and Set Up.

jack_spratt_2

cbrpaul

Same here submitted electricity reading but still says awaiting reading !I phoned up and they confirmed the reading to me which was correct
Now says awaiting gas reading which does not change for a few days yet and I am not able to enter a gas reading yet into the EDF on-line system .
SP on-line account says that I am unable to log into my old account with them but shortly will be able to log into my final account bill .
Quidco still showing as tracked but not validated yet getting a bit nervous about Quidco

cbrpaul

jack_spratt wrote: »

cbrpaul

Same here submitted electricity reading but still says awaiting reading !I phoned up and they confirmed the reading to me which was correct
Now says awaiting gas reading which does not change for a few days yet and I am not able to enter a gas reading yet into the EDF on-line system .
SP on-line account says that I am unable to log into my old account with them but shortly will be able to log into my final account bill .
Quidco still showing as tracked but not validated yet getting a bit nervous about Quidco

i can still log into my old supplier account , it has payments history , including the one i made by DD 5 days ago !!! :eek:

But cant submit any final readings for elec or gas now !!

4$£&*(£$&*(!

starM wrote: »

I am sorry the advisor told you that you could sign up to the online account in a couple of days time, as this is not the case. I can assure you this will be addressed with their manager, to ensure they are only providing accurate information in future.

Am I the only one thinking that email reply reflects really badly on the way EDF is managed? Not 'we will be ensuring our staff are aware of the correct process', or even 'we have arranged for training for the member of staff concerned'.

Rather the email reads to me 'yep, we've caught them, grassed them up to their boss, they will be brought down a peg or two'.

backfoot

It's rubbish that they gave bad advice but the apology mail reads ok to me.

MillicentBystander

Have to say after all this fannying about I've had to do to even get my online account to work and looonggg wait to get through to a human on the phone, I really hope that £100 welcome bonus does come through. Not totally sure I would stay with these for any length of time (not that I do anyway, being a serial switcher, lol).

cbrpaul

Got home today and my house is freezing , the gas boiler is off , as pilot light is out :eek::eek:

I have a boiler that if the supply is interupted it will need a manual re-light , so whats that all about , :rotfl:

Any I re-lite it and its all working again

backfoot

cbrpaul wrote: »

Got home today and my house is freezing , the gas boiler is off , as pilot light is out :eek::eek:

I have a boiler that if the supply is interupted it will need a manual re-light , so whats that all about , :rotfl:

Any I re-lite it and its all working again

Didn't they tell you it was an intermittent supply ? It's cheaper because it comes across the Channel on Ferries but sometimes it runs out before it's delivered.

cbrpaul

backfoot wrote: »

Didn't they tell you it was an intermittent supply ? It's cheaper because it comes across the Channel on Ferries but sometimes it runs out before it's delivered.

they probably had a mini strike and didnt tell anyone !!!

Ken68

My start date for gas has been extended (from today) to the 14th. "because of the bank holiday".
Rang 0800 0969000 instant answer.

cbrpaul

Ken68 wrote: »

My start date for gas has been extended (from today) to the 14th. "because of the bank holiday".
Rang 0800 0969000 instant answer.

my gas start date is meant to be today also ken !!! :eek:

So EDF dont know about bank holidays and Xmas inthe UK then , and use them as an excuse to put back connection dates !!!

Im really beginging to think if it was a good idea moving to this outfit now